Customer Reviews for Springtown Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Springtown Exxon

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David B. on

Rating:

Dave, the rental guy, is very nice and easy to work with.

CAMERON M. on

Rating:

This location is a fuel station and was only staffed with 1 employee. The employee could not leave the register unattended to assist me with unhooking my 6'x12' trailer or carrying the packing blankets from the trailer into his location. For this reason, the location should not be allowed to send/receive uhaul equipment unless staffed by a minimum of 2 people. And I did call before bringing the trailer, as is requested in the co tract, and I was told to bring the trailer.

Edward S. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Customer did not leave a comment.

Elliott H. on

Rating:

Minor confusion on location when I made reservation. Thought the pickup was in Pleasanton, had to drive over to Livermore.

Scott M. on

Rating:

One guy, also a gas station, he just had me park it in back.

Gabriel C. on

Rating:

Customer did not leave a comment.

Gregory S. on

Rating:

Customer did not leave a comment.

Rochelle S. on

Rating:

Customer did not leave a comment.

Keith M. on

Rating:

Customer did not leave a comment.

Oscar B. on

Rating:

Have an actual uhaul service desk.

Jerry S. on

Rating:

I had a reservation for Friday at 3:00 and I was running late, they called and said they closed at 4:00 and wouldn't wait so I had to change reservation to Sat morning. When I picked the trailer up they were actually open till 5:30 and the guy said they haven't changed the time on the website for years..(update your website)

CODY L. on

Rating:

"Dave" was the only person authorized to sign out the truck, but took a 60 minute lunch break after we got there. He was standing there when we were approached the counter but quickly ducked out, forcing us to wait. Also, this wasn't the facility we reserved from. This was in is a completely different town from where we reserved. Between this and Dave's lunch break, we spent 4 hours to pick up a van. Not acceptable.

Chris A. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

Have wheel chocks or wood blocks ready for customers who wish to bring back trailer after hours the area to drop off trailer is a dirt incline could be dangerous spent time looking for rocks to keep trailer from rolling level ground would be great

Art A. on

Rating:

Customer did not leave a comment.

Riley S. on

Rating:

Dolly and John are great! Thank you

julio G. on

Rating:

Customer did not leave a comment.

Mohankumar G. on

Rating:

It was hard to spot from the road. If you miss one right turn, you need two u turns and fish for this place.

Robin C. on

Rating:

Customer did not leave a comment.

JOSEPH M. on

Rating:

Customer did not leave a comment.

vicky B. on

Rating:

Customer did not leave a comment.

Kelly N. on

Rating:

Customer did not leave a comment.

Melinda M. on

Rating:

Customer did not leave a comment.

Chris L. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

There was trash in the back of the truck which I had to take care of. They did not have a dolly or furniture pads which I had requested wiwitwiwith my original reservation. I had to go to my original location to rent a dolly and furniture pads after I went to this one to pick up the truck. I understand that logistics can cause changes in the reservation location but it's frustrating when you have to go to two different locations to fulfill your original reservation.

GARY L. on

Rating:

We had to remove trailer from our car. Closed at 4pm. Rude person in gas station store. Refused to help us unhitch. We are in our 70's and it was very difficult.

Laura B. on

Rating:

Customer did not leave a comment.

Diana S. on

Rating:

I reserved a truck and appliance dolly online- they did not have the appliance dolly so I had to go to another location. I returned the truck and have a receipt of payment but I was charged on my card and I can't get the situation resolved! Very unhappy

ROBERT S. on

Rating:

Customer did not leave a comment.

Alexander S. on

Rating:

Customer did not leave a comment.