Customer Reviews for SS Auto
(U-Haul Neighborhood Dealer)

182 reviews

170 1st Ave S   Brookings, SD 57006

(605) 692-5027

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 692-5027

170 1st Ave S
Brookings, SD 57006

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

THIS IS NOT THE LOCATION'S FAULT - Just be prepared to have the Area/District U-Haul people call you the day or two before and tell you something is not available. They call it an online reservation, it is really more of a request for a reservation. If you are towing with your own vehicle, you are told one thing regarding if your vehicle can tow the trailer, but apparently the person who calls sees something else. On multiple occasions the web site said my setup would work, then when I am told what I reserved was not available, I was also told that what I wanted wouldn't work anyway. U-Haul is the only company that rents trailers you can tow with your own vehicle, so they can get away with this, but it does not make me want to use them in general in the future. BUT - Don't take this out on the local person, more than likely it is out of their control.

KRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
3.0

Customer did not leave a comment.

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Good equipment great owner to set me up and received.

JOE O. 
Rating:
5.0

Customer did not leave a comment.

GUNNAR D. 
Rating:
1.0

This customer service is the worst I have had from any company. It's sad and unexceptional the low level of service UHaul currently gives its customers.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

SHARI H. 
Rating:
3.0

Was told on the website to go into the office—the office was closed, had to call someone to find out the keys were under the seat. I did not receive all the items I requested, and was charged for them.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Always helpful with any of my rental projects.

Bruce T. 
Rating:
5.0

Outstanding

JOE O. 
Rating:
5.0

Customer did not leave a comment.

Lyle R. 
Rating:
5.0

Nothing everything was terrific.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY O. 
Rating:
3.0

Commented on a previous review.

TRAVIS M. 
Rating:
4.0

The woman that helped me set everything up was wonderful, very nice and helpful. The guy directing me to the equipment was also nice, but hooked me up with broken equipment that led to a 10+ day on the phone with Uhaul to get the trailer switched out, was a horrible experience.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

make sure when people bring back the truck, that it is swept and clean.

KENNETH V. 
Rating:
5.0

Thanks for great service once again.

Brad R. 
Rating:
5.0

Reasonable pricing caught my attention. Friendly people. Would rent again

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
4.0

Customer did not leave a comment.

Noel P. 
Rating:
5.0

I'd sooner picked up and can be closer to my house

Neil S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Susanne AND He B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

robbie W. 
Rating:
5.0

The Brookings location was great! They stayed open a few extra minutes as I was redirected from Flandreau because my guaranteed trailer was not there for pickup.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Delaney G. 
Rating:
5.0

I had excellent & friendly service, thank you!!

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

The person who helped me was amazing and helpful. The store was closed but he went out of his way help me!

ABDALLAH B. 
Rating:
5.0

Very timely and helpful. Great service even though it was last minute on my part.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Jody H. 
Rating:
5.0

Fast and friendly

LEE S. 
Rating:
5.0

No improvements necessary, the young man helping us was warm, accommodating and available, very personable and friendly. He certainly knew what was needed and provided us with the vehicle, our move was completed with speed & I very much appreciate UHaul, thank you Sir

AMELIA C. 
Rating:
5.0

Fuck you and every piece of shit Uhaul member that continues to OVERBOOK trucks. I am out $100s over the years because you greedy motherfuckers OVERBOOK rental trucks and love to say “fuck you” to the average customer. Thanks for the survey. FUCK YOU!

David D. 
Rating:
4.0

It would be helpful to have after hours/weekend drop-off location indicated in the email/notification. We didn't know there was a different place to drop it off until after we had already unhooked.

Rebecca D. 
Rating:
3.0

Roadside assistance was great!

AMBER R. 
Rating:
2.0

It is when a customer orders a truck from Aberdeen and was confirmed that the truck would be there and it wasn't it's quite upsetting when plans give not go about. Luckily I had called the day before picking up the truck and that's when I found out I had to go to Brookings and not to Aberdeen. I asked why they couldn't bring the truck they already and they said they didn't have enough people where's the work seems like it. I know these trucks get moved all over from one point to the other so that was not an answer that set with me very well.

KIMBERLY B. 
Rating:
4.0

Customer did not leave a comment.

AMY T. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

JOHN JOSEPH J. 
Rating:
1.0

Customer did not leave a comment.

taylor W. 
Rating:
5.0

Customer did not leave a comment.

BRETT T. 
Rating:
5.0

Customer did not leave a comment.

WILLETTA A. 
Rating:
5.0

Customer did not leave a comment.

OSWALDO M. 
Rating:
5.0

The owner of S&S Auto was very helpful in dropping my truck off.

Marty J. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Air Conditioner not working in the truck I rented.

Hans S. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
3.0

I want to start by emphasizing that Matt was great to work with. My concern comes with U-Haul and the fact that my truck was very dirty and smelled of cigarette smoke. First, I booked my truck and trailer in Sioux Falls, SD. I was told shortly before that I was not able to receive said truck in Sioux Falls, but instead had to travel nearly an hour north to pick it up in Brookings. The morning of my pick-up, I was told that the truck was available, but the trailer was not. I had to travel all the way up to Brookings, leave my car, then back travel back to Sioux Falls with just the truck because I had hired people to load up the truck and they were coming very quickly. Once everything was loaded, I had to drive all the way back up to Brookings to get the trailer and load the vehicle onto it. This was a completely unnecessary situation that added nearly 4 hours of extra time that should not have ever been the situation to begin with. Finally, once I got my truck, it was very dirty and smelled of cigarette smoke. Very unprofessional and made the drive much more difficult. Again, my complaint is not with the person that helped me, but rather, the other issues mentioned above. I believe that a discount of some kind should be applied in the situation. I was offered more days and more miles, but that was completely useless to me and I already had too many miles (forced to pay too many miles) and only needed a day and a half to get everything done, instead of the forced 3 days.

BRYAN H. 
Rating:
3.0

I want to start by emphasizing that Matt was great to work with. My concern comes with U-Haul and the fact that my truck was very dirty and smelled of cigarette smoke. First, I booked my truck and trailer in Sioux Falls, SD. I was told shortly before that I was not able to receive said truck in Sioux Falls, but instead had to travel nearly an hour north to pick it up in Brookings. The morning of my pick-up, I was told that the truck was available, but the trailer was not. I had to travel all the way up to Brookings, leave my car, then back travel back to Sioux Falls with just the truck because I had hired people to load up the truck and they were coming very quickly. Once everything was loaded, I had to drive all the way back up to Brookings to get the trailer and load the vehicle onto it. This was a completely unnecessary situation that added nearly 4 hours of extra time that should not have ever been the situation to begin with. Finally, once I got my truck, it was very dirty and smelled of cigarette smoke. Very unprofessional and made the drive much more difficult. Again, my complaint is not with the person that helped me, but rather, the other issues mentioned above.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
1.0

Everything was great upon drop off. We dropped it off last night around 10pm and the owner called me in the morning being a baby about how we parked it in the middle of his parking lot so no one could drive through it. He then preceded to make an even bigger deal and say he didn't know if it broke down or not when he could've grabbed the key and just turned it on.... he said I had no common sense when in reality there were not many options to park it. I am not happy and will not be using this U-Haul center ever again.

JACOB G. 
Rating:
2.0

The drop off facility didn't have time to do the check in procedure, and told us to come back later.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

ARACELYS M. 
Rating:
5.0

Owners are awesome, quick, and easy to talk to. They went above and beyond their duties by uninstalling my bike rack and hooking up the dolly for me. Great people.

DIANA E. 
Rating:
5.0

Customer did not leave a comment.

KERRI S. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JUNAID A. 
Rating:
5.0

All was good

JOHN D. 
Rating:
5.0

The address for this location is incorrect. It's located on 2nd street.

Cheryl V. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

ILENE G. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

Make sure the equipment is maintained and in proper working order so it's safe for the next customer to use

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Helped hook and unhook

Brad W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

So easy to get my vehicle for rental. In and out in less then 5 minutes. Really efficient.

DAVID S. 
Rating:
5.0

Staff was kind, friendly and very helpful!! I would definitely rent from them again!! 😃

Shelly N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Nothing everything went well returned it to the Uhaul in Maplewood on the 10th at 6:30 pm

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

They called me back on a Saturday within a few hours and made arrangements to accommodate my needs.

TERRY R. 
Rating:
5.0

A+

ANDREW K. 
Rating:
4.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
4.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

Randy O. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJACOB S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top