Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

1681 reviews

18214 E Williams Field Rd   Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

(480) 279-5400

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(480) 279-5400

18214 E Williams Field Rd
Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

was in and out hooked up professionally ,,and on my way!!awesome!!!

WILLIAM B. 
Rating:
3.0

The team at SSC was knowledgeable and helpful; but I waited on hold at 1-800-go-uhaul for 20 minutes before finding out that nobody close to me had the auto-hauling trailer that I needed on an emergency basis. Then, when I returned the dolly that I did rent, I was double charged for the rental fees and spent another 30-minutes on hold at the 800 number in order to get the refund! This was, by far, the worst experience that I've had with U-haul equipment--and I've been renting their trucks and trailers for decades!

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

MEL D. 
Rating:
5.0

I had a very pleasant experience with the young man that handled the check in and return of the vehicle. He very kindly helped me with a small issue I was having, he didn't have to but he choose to take a few mins and try to assist. I'm very grateful the he was there. And will return to this location if I need services in the future.

JENNIFER F. 
Rating:
4.0

nothing ... guys were friendly and professional ... I have gotten a few rentals from this location ... equipment is always in well maintained conditiona and ready to go when I pick it up ...

Gregory K. 
Rating:
5.0

Open earlier

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Took a little long to get trailer but the guy was busy

joseph M. 
Rating:
5.0

Excellent experience, the employee was very professional and prompt, great job

DANIEL H. 
Rating:
5.0

It was easy in and easy out. No problems at all. People were friendly and very helpful.

Sidney I. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

We dropped our equipment off at Noon and it wasn't checked in until 2:33 pm which put us into the 2nd day rental fee. Also, when we asked for a printed receipt (email was never received from our last drop-off), we were told we couldn't get it because the person that did that wasn't there. We did eventually get an email but the check-in time was 2-1/2 hrs after we dropped the equipment.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Very helpful and courteous I highly recommend this site.

BERNADETTE M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Nothing, the whole experience was great. From the truck pickup to dropoff! I would recommend any of my friends to rent U-haul. I won't be, because I am never moving again! Lol!

Paul N. 
Rating:
5.0

Customer did not leave a comment.

kelvin S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Amazing customer service. Would use for sure 100%

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Very easy and professional associate

RUSSELL C. 
Rating:
3.0

Synchronize communication better between the app and the in-store transactions

Daniel C. 
Rating:
5.0

The attendant was swamped and still had me in and out in 5 min. Had a great experiences

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Very friendly and helpful!

LARRY D. 
Rating:
5.0

I have rented from this location before. I have never had any issues

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA SUZANNE R. 
Rating:
5.0

Everything was great, thank you

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

U-haul charged me for an extra day even tho I brought it back on the day they told me to. I called u-haul to try to fix it and after several transfers to incompetent people just learning the phones with screaming babies in the background I realized I wasn't gonna get anywhere with anyone. Sucks that u-haul corporate has such horrible customer service in their phone answerers. Not to mention I waited on hold for 20 minutes just to talk to someone. Why don't they get a callback feature. Long story short, u-haul has money that's mine and I sure could use it more than u-haul...but whatever.

DANIEL C. 
Rating:
5.0

I didn't know that you have to push down on the metal tab near the square nut to tighten or loosen the hitch. But I was able to figure it out. It would be great to go over that point with customers. Loved the online sign in and fast in and out both for picking up and returning. I will return when next need to rent a trailer. Thank you

don A. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
2.0

I have rented from this location over the last 2 years at least 6 times and have been by the other employees treated very kindly, professional and respected as they all know who I am being a repeat customer. Dealing with the manager Jimmy, which I had never dealt with or seen was horrible. I will be placing a complaint of my billing after work. Non the less, I read a 5 page complaint that happened yesterday, regarding this guy & same place. It is really unfortunate, we have to spend all this time writing and calling for an employee or franchise that is horrible with customer service. Om very upset that I refuse to ever come back to this location over this one individual!

MARIA N. 
Rating:
5.0

Customer did not leave a comment.

LUKASZ B. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

FABIAN S. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
3.0

The app would not work properly and I had to wait 3.5 hours to get my truck. Also I was charged 10 dollars for a dolly and pads which I DID NOT order nor did I use them. I emailed uhaul for an adjustment but I was ignored. Boooooo to uhaul. Thumbs down.

SHEA M. 
Rating:
1.0

My original reservation was for after hours drop off. When I went to pick up the trailer, I was informed it was not available as it was reserved although I had a reservation. They also told me they couldn't assist with finding an available unit. I went to another location at Houston and Baseline and they were very helpful although they didn't have the trailer I needed. I proceeded to the third location, got my trailer and in route home, I received a call from the tech stating that he forgot to tell me that unit was reserved for the next day at noon. I informed him that my original reservation was for after hours drop off. He finally agreed after putting his manager on the phone. The whole experience was a nightmare and not very customer friendly only to find out I was charged for two days.

JEREMY S. 
Rating:
3.0

Truck was dirty in the cabin and smelled of cigarette smoke.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN R B. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

KIM A. 
Rating:
4.0

Customer did not leave a comment.

HERMAN V. 
Rating:
5.0

Customer did not leave a comment.

CARLTON C. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN M. 
Rating:
3.0

No one was on the site when i dropped the equipment, and there were no directions on where or how to notify anyone that the equipment had been dropped.

SYMONPETER N. 
Rating:
3.0

The mobile pick-up process was extremely slow (I have 5G connectivity, and had 5 full bars of service, so I don't think the slow-ness was a problem with my phone). The app also did not alert me that the representative was trying to call my alternate contact person until after he didn't answer his phone three times (because he was trying to assist me, and his phone was in the car), and then the representative on the app proceeded to cancel my mobile pickup order. This was extremely frustrating and made the process take much longer than it should have. The man working in the auto shop was able to assist me with my order and convert it to a standard pick up.

SARA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Angelina A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Nothing. The trailer amd customer service were amazing.

JOSEPH L. 
Rating:
3.0

A gravel lot. The lock box for key drop off was not obvious. No trash receptacle. Hard to provides quality drop off location photo.

Charles Y. 
Rating:
5.0

Fast and courteous...

KIMBALL W. 
Rating:
5.0

Very good customer service! Very helpful.

KEVIN Z. 
Rating:
5.0

Customer did not leave a comment.

HARMONY F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Mellany P. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO B. 
Rating:
5.0

Customer did not leave a comment.

Cori W. 
Rating:
5.0

Customer did not leave a comment.

MELVIN T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
3.0

They charged me for a 7.00 dolly that I never had, asked for it to be removed thru the app and never got a 48hr response

LABRETT C. 
Rating:
4.0

Good experience. Thank You.

NORMAN V. 
Rating:
5.0

The whole process was quick and efficient.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
2.0

This location just happened to be the closest with the size truck I needed on the date I picked up. Nothing special about this location. In fact go to any other location if you can be flexible with your plans.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

DIANNE S. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
3.0

Speedy departure. Clean truck but driver side mirror rattled for 2000 mile drive. drove driver insane! Also it was a very rough ride compared to other large trucks.

BROOK B. 
Rating:
5.0

Nothing. They were very professional & efficient. We were hooked up and on our way in a very short time.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA F. 
Rating:
5.0

Everything went very well.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

DIANA W. 
Rating:
3.0

I returned home to find a charge of $ 11.21 had been processed against my credit card. Some miscellaneous unexplained fee. I tried to call the facility and left a message. They never returned my call. There was NO damage to the equipment, and I returned it in a cleaner condition than I received it. The man where I returned the trailer looked it over and made no comments, other that they would email me a receipt. That receipt had an unsubstantiated charge for which I cannot get an explanation.

MICHAEL J. 
Rating:
5.0

I am from out of town and these guys went out of there way to help me.

Allen P. 
Rating:
1.0

Overcharged me. I had to call and get a refund which I wasn't even refunded the full amount that was overcharged.

ELEC M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Colton P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
No reviews have been submitted for this location.

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