Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

1,778 reviews

18214 E Williams Field Rd   Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

(480) 279-5400

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(480) 279-5400

18214 E Williams Field Rd
Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Trailer was in very rough condition. Employee was unsafe and not very friendly. I have rented here a few times. Each time I need to back up to a trailer the employee stands behind my car and in front of the trailer. Each time I have told them to move to the side. They should never stand between a trailer and a backing vehicle.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

I dropped the trailer off at 3 pm n no one was there. The place was closed n the removal of the hitch took two of us to struggle to lift the trailer off the hitch. This was a Saturday???

joseph M. 
Rating:
1.0

The attendant was very rude and disrespectful

Scott C. 
Rating:
5.0

Easy access, well lit property.

Maria J. 
Rating:
5.0

Customer did not leave a comment.

Adriana M. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Have used this locations several times over the years. Very helpful and friendly staff. Each transaction was smooth and the equipment perfect.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

kent G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Z. 
Rating:
4.0

Employee was very knowledgeable and customer service oriented.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
4.0

They were closed on Labor Day…left the keys in the drop box, called today (Tuesday) as I was informed to do via several uhaul employees to discuss the issues I experienced while renting this vehicle and was advised a district manager would call me back shortly..I have yet to receive a call back. Very disappointed with uhaul.

Domonique B. 
Rating:
1.0

Charged more than twice the online rate I reserved. Would not honor price even though I showed them my reservation confirmation and they found my reservation in their system.

MATTHEW S. 
Rating:
1.0

Front desk was busy and just said to drop off the keys and leave. No questions asked. Didn't ask about my experience or about the truck

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN R. 
Rating:
5.0

Busy first thing in the morning, but personnel was helpful and got me in and out quickly.

Steven B. 
Rating:
5.0

Very good service, they came out & hooked up the trailer to the car, checked all the lights & when we brought it back a guy was walking over to us before we stopped & unhooked it for us. Highly recommend!

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

the ending mileage was wrong on my receipt, not to happy about that

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Roman M. 
Rating:
5.0

Customer did not leave a comment.

Zeeshan S. 
Rating:
5.0

Jimmy was amazing and very helpful! I will definitely reach out to him for any other help I need.

JILL J. 
Rating:
5.0

The young man that helped me when I picked the truck up was very knowledgeable and kind. His customer service skills were exceptional and he was extremely personable. He is the type of employee you try to keep. I didn't need the truck for long, but it seemed well maintained. It fulfilled my purposes for needing it. I'd rent from this particular location again for the ease of the process and the outstanding service.

Tobi Q. 
Rating:
1.0

The U-Haul agent at this location wouldn't let me see the truck until I signed the form, he told me to come back if I have issues. I told him the gas gage isn't showing what you had me signed. He came out and told me it's correct. The gas gage was not showing 3/4 but I made sure to bring it back showing that. Worst place to ever do business at. I will never rent from this location and if U-Haul continues to use this business I might have to cut ties with your company as well. I love U-Haul if I was able to just use the app and not In person people lying about a gas Gage

Felix D. 
Rating:
5.0

Super quick and easy process. No improvements, just keep doing what you guys are doing. Y'all are killin' it.

BRYCE B. 
Rating:
5.0

Manager at this location was extremely thorough and helpful. Excellent experience.

Daniel R. 
Rating:
5.0

I thought I was going to get text messages but I got email messages. Didn't see them til late that night when I was going thru my emails.

BARBARA V. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Problem was not with pick up or delivery but rather with uhaul themselves.

Shana C. 
Rating:
5.0

Customer did not leave a comment.

Brianne S. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

EDMUND G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

The wait to pickup the uhaul 20' truck was too long.

TUAIMEIUTA L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
3.0

Customer did not leave a comment.

STACI O. 
Rating:
5.0

Customer did not leave a comment.

REED P. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

FACUNDO G. 
Rating:
5.0

Customer did not leave a comment.

C T. 
Rating:
5.0

Really easy and fast to rent a U-Haul

Matt M. 
Rating:
3.0

Customer did not leave a comment.

Jacob A. 
Rating:
4.0

Would have liked to been taught how to use the tow dolly, for example remove it when I picked it up.

JOE L. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

ZUILMA P. 
Rating:
5.0

No improvements needed! I've rented from this location 3 times in the last month. The staff was very helpful and friendly. Keep up the great work. 👍

ROBERT M. 
Rating:
5.0

Awesome service great people

STEVEN L. 
Rating:
4.0

Improve the remote pick up service. I waited in the rain while they tried to verify the contacts I entered. I didn't know that was going to be part of the process so I didn't have people ready for phone calls at 7am on a Saturday. I also don't carry my passport or my lease agreement around with me so those options were out.

Timothy B. 
Rating:
5.0

Always use them because of their customer service.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL R. 
Rating:
3.0

I drove 11 miles, barely used any gas but filled up the tank with 2 gallons to return it at the same gas level it was when I picked it up. To my surprise, I received my final bill charging me $18 for 4 gallons of gas. Mathematically, I don't know how this is possible seeing that I only drove the Truck 11 miles. I emailed the email address listed on my bill and it came undeliverable, so I just let it go. The 18 bucks isn't a big deal, but it's the principle that there's no way I used 4 gallons, driving 11 miles. Not to mention, I put 2 gallons in to ensure I returned it with the same gas level or more.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

SHEILA K. 
Rating:
5.0

Customer did not leave a comment.

Tana L. 
Rating:
5.0

Customer did not leave a comment.

TROY B. 
Rating:
4.0

A little confusing where to park to go into the office.

Kellen W. 
Rating:
3.0

There is a U Haul store closer to where I reside. It would have easier to pick up the car hauler at that location. But, to U Haul's credit a rental unit was provided immediately considering the time contraint I was under.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Nice and easy in and out!

CHENGPING W. 
Rating:
3.0

Customer did not leave a comment.

Brandelyn D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Excellent staff

CRYSTAL C. 
Rating:
3.0

No instructions for self service were left. The app asks for many detailed photos which were not instructed at drop off. The self drop off was a huge inconvenience that I ended up having to go back to site to check in and was on hold for over 45min to speak to a representative. Overall terrible experience.

DIEGO L. 
Rating:
5.0

Drop off was easy

Brandon E. 
Rating:
5.0

Vehicle pulled slightly to left.

GRAHAM T. 
Rating:
3.0

Customer did not leave a comment.

SPENCER J. 
Rating:
2.0

When I dropped off the uhaul there was more than half a tank of gas which was required at dropped off. They charged me fuel charge said gas tank was empty. I did get a refund but make sure customer takes pictures of everything and get a receipt. Don't trust anyone

TARA D. 
Rating:
5.0

Dropped off in a minute and on my way with email followup, very convenient.

Leonard M. 
Rating:
3.0

Check out person was helpful but had to wait for other customers.

William K. 
Rating:
3.0

It would be nice if they would show you what all is useable on the truck like on star

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

GABRELLA R. 
Rating:
5.0

No suggestion. Ran real smooth

Leo H. 
Rating:
4.0

Customer did not leave a comment.

JORDAN M. 
Rating:
3.0

My keys were simply taken and my equipment was never checked in front of me. Luckily I took pictures.

RICKY R. 
Rating:
3.0

Picking up car transport to attach to uhaul truck The young man really did not want to secure my truck on transport. Told him your the expert not me He tells me it's up to me He finally hooked up trailer and secured truck 100 miles later we had to rescue tire straps Then wanted to charge me $20 Needs training

DAVID JOHN D. 
Rating:
1.0

I was overcharged. And have yet to receive a refund.

NATHAN R. 
Rating:
5.0

Location was fine. Had to call roadside assistance for the uhaul truck after it wouldn't start. The truck was loaded and we had to wait an hour to get someone there to look at it. Finally got it working and we went on our way.

MICHAEL S. 
Rating:
4.0

Quick, hassle free check-in/out were appreciated. Much better than other locations

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHANELL J. 
Rating:
5.0

Customer did not leave a comment.

Elise Z. 
Rating:
5.0

No improvement needed! Greeted by office manager and paperwork completed fast. Quick hookup process. A+A+A+

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

STUART LYNN M. 
Rating:
3.0

I didn't like having an older truck. If I was driving a long distance opposed to moving in town, I would not have been happy. There was no arm rest and the steering wheel is sun rotten. If I had picked up the truck during business hours I would have asked about a newer vehicle.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
5.0

The return was great! All I did was turnover the keys. It was that fast and easy and the worker was very pleasant.

Catherine B. 
Rating:
5.0

Outstanding, friendly, the best

shela L. 
Rating:
5.0

Very customer oriented. Very courteouse. Trailer was fantastic. Will use again.

PATRICK M. 
Rating:
5.0

Super friendly and courteous staff made it very easy.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Dropping off was so easy with the website

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

was in and out hooked up professionally ,,and on my way!!awesome!!!

WILLIAM B. 
Rating:
3.0

The team at SSC was knowledgeable and helpful; but I waited on hold at 1-800-go-uhaul for 20 minutes before finding out that nobody close to me had the auto-hauling trailer that I needed on an emergency basis. Then, when I returned the dolly that I did rent, I was double charged for the rental fees and spent another 30-minutes on hold at the 800 number in order to get the refund! This was, by far, the worst experience that I've had with U-haul equipment--and I've been renting their trucks and trailers for decades!

MICHAEL C. 
No reviews have been submitted for this location.

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