Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

1733 reviews

18214 E Williams Field Rd   Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

(480) 279-5400

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(480) 279-5400

18214 E Williams Field Rd
Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

C T. 
Rating:
5.0

Really easy and fast to rent a U-Haul

Matt M. 
Rating:
3.0

Customer did not leave a comment.

Jacob A. 
Rating:
4.0

Would have liked to been taught how to use the tow dolly, for example remove it when I picked it up.

JOE L. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

ZUILMA P. 
Rating:
5.0

No improvements needed! I've rented from this location 3 times in the last month. The staff was very helpful and friendly. Keep up the great work. 👍

ROBERT M. 
Rating:
5.0

Awesome service great people

STEVEN L. 
Rating:
4.0

Improve the remote pick up service. I waited in the rain while they tried to verify the contacts I entered. I didn't know that was going to be part of the process so I didn't have people ready for phone calls at 7am on a Saturday. I also don't carry my passport or my lease agreement around with me so those options were out.

Timothy B. 
Rating:
5.0

Always use them because of their customer service.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL R. 
Rating:
3.0

I drove 11 miles, barely used any gas but filled up the tank with 2 gallons to return it at the same gas level it was when I picked it up. To my surprise, I received my final bill charging me $18 for 4 gallons of gas. Mathematically, I don't know how this is possible seeing that I only drove the Truck 11 miles. I emailed the email address listed on my bill and it came undeliverable, so I just let it go. The 18 bucks isn't a big deal, but it's the principle that there's no way I used 4 gallons, driving 11 miles. Not to mention, I put 2 gallons in to ensure I returned it with the same gas level or more.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

SHEILA K. 
Rating:
5.0

Customer did not leave a comment.

Tana L. 
Rating:
5.0

Customer did not leave a comment.

TROY B. 
Rating:
4.0

A little confusing where to park to go into the office.

Kellen W. 
Rating:
3.0

There is a U Haul store closer to where I reside. It would have easier to pick up the car hauler at that location. But, to U Haul's credit a rental unit was provided immediately considering the time contraint I was under.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Nice and easy in and out!

CHENGPING W. 
Rating:
3.0

Customer did not leave a comment.

Brandelyn D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Excellent staff

CRYSTAL C. 
Rating:
3.0

No instructions for self service were left. The app asks for many detailed photos which were not instructed at drop off. The self drop off was a huge inconvenience that I ended up having to go back to site to check in and was on hold for over 45min to speak to a representative. Overall terrible experience.

DIEGO L. 
Rating:
5.0

Drop off was easy

Brandon E. 
Rating:
5.0

Vehicle pulled slightly to left.

GRAHAM T. 
Rating:
3.0

Customer did not leave a comment.

SPENCER J. 
Rating:
2.0

When I dropped off the uhaul there was more than half a tank of gas which was required at dropped off. They charged me fuel charge said gas tank was empty. I did get a refund but make sure customer takes pictures of everything and get a receipt. Don't trust anyone

TARA D. 
Rating:
5.0

Dropped off in a minute and on my way with email followup, very convenient.

Leonard M. 
Rating:
3.0

Check out person was helpful but had to wait for other customers.

William K. 
Rating:
3.0

It would be nice if they would show you what all is useable on the truck like on star

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

GABRELLA R. 
Rating:
5.0

No suggestion. Ran real smooth

Leo H. 
Rating:
4.0

Customer did not leave a comment.

JORDAN M. 
Rating:
3.0

My keys were simply taken and my equipment was never checked in front of me. Luckily I took pictures.

RICKY R. 
Rating:
3.0

Picking up car transport to attach to uhaul truck The young man really did not want to secure my truck on transport. Told him your the expert not me He tells me it's up to me He finally hooked up trailer and secured truck 100 miles later we had to rescue tire straps Then wanted to charge me $20 Needs training

DAVID JOHN D. 
Rating:
1.0

I was overcharged. And have yet to receive a refund.

NATHAN R. 
Rating:
5.0

Location was fine. Had to call roadside assistance for the uhaul truck after it wouldn't start. The truck was loaded and we had to wait an hour to get someone there to look at it. Finally got it working and we went on our way.

MICHAEL S. 
Rating:
4.0

Quick, hassle free check-in/out were appreciated. Much better than other locations

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHANELL J. 
Rating:
5.0

Customer did not leave a comment.

Elise Z. 
Rating:
5.0

No improvement needed! Greeted by office manager and paperwork completed fast. Quick hookup process. A+A+A+

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

STUART LYNN M. 
Rating:
3.0

I didn't like having an older truck. If I was driving a long distance opposed to moving in town, I would not have been happy. There was no arm rest and the steering wheel is sun rotten. If I had picked up the truck during business hours I would have asked about a newer vehicle.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
5.0

The return was great! All I did was turnover the keys. It was that fast and easy and the worker was very pleasant.

Catherine B. 
Rating:
5.0

Outstanding, friendly, the best

shela L. 
Rating:
5.0

Very customer oriented. Very courteouse. Trailer was fantastic. Will use again.

PATRICK M. 
Rating:
5.0

Super friendly and courteous staff made it very easy.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Dropping off was so easy with the website

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

was in and out hooked up professionally ,,and on my way!!awesome!!!

WILLIAM B. 
Rating:
3.0

The team at SSC was knowledgeable and helpful; but I waited on hold at 1-800-go-uhaul for 20 minutes before finding out that nobody close to me had the auto-hauling trailer that I needed on an emergency basis. Then, when I returned the dolly that I did rent, I was double charged for the rental fees and spent another 30-minutes on hold at the 800 number in order to get the refund! This was, by far, the worst experience that I've had with U-haul equipment--and I've been renting their trucks and trailers for decades!

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

MEL D. 
Rating:
5.0

I had a very pleasant experience with the young man that handled the check in and return of the vehicle. He very kindly helped me with a small issue I was having, he didn't have to but he choose to take a few mins and try to assist. I'm very grateful the he was there. And will return to this location if I need services in the future.

JENNIFER F. 
Rating:
4.0

nothing ... guys were friendly and professional ... I have gotten a few rentals from this location ... equipment is always in well maintained conditiona and ready to go when I pick it up ...

Gregory K. 
Rating:
5.0

Open earlier

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Took a little long to get trailer but the guy was busy

joseph M. 
Rating:
5.0

Excellent experience, the employee was very professional and prompt, great job

DANIEL H. 
Rating:
5.0

It was easy in and easy out. No problems at all. People were friendly and very helpful.

Sidney I. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

We dropped our equipment off at Noon and it wasn't checked in until 2:33 pm which put us into the 2nd day rental fee. Also, when we asked for a printed receipt (email was never received from our last drop-off), we were told we couldn't get it because the person that did that wasn't there. We did eventually get an email but the check-in time was 2-1/2 hrs after we dropped the equipment.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Very helpful and courteous I highly recommend this site.

BERNADETTE M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Nothing, the whole experience was great. From the truck pickup to dropoff! I would recommend any of my friends to rent U-haul. I won't be, because I am never moving again! Lol!

Paul N. 
Rating:
5.0

Customer did not leave a comment.

kelvin S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Amazing customer service. Would use for sure 100%

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Very easy and professional associate

RUSSELL C. 
Rating:
3.0

Synchronize communication better between the app and the in-store transactions

Daniel C. 
Rating:
5.0

The attendant was swamped and still had me in and out in 5 min. Had a great experiences

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Very friendly and helpful!

LARRY D. 
Rating:
5.0

I have rented from this location before. I have never had any issues

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA SUZANNE R. 
Rating:
5.0

Everything was great, thank you

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

U-haul charged me for an extra day even tho I brought it back on the day they told me to. I called u-haul to try to fix it and after several transfers to incompetent people just learning the phones with screaming babies in the background I realized I wasn't gonna get anywhere with anyone. Sucks that u-haul corporate has such horrible customer service in their phone answerers. Not to mention I waited on hold for 20 minutes just to talk to someone. Why don't they get a callback feature. Long story short, u-haul has money that's mine and I sure could use it more than u-haul...but whatever.

DANIEL C. 
Rating:
5.0

I didn't know that you have to push down on the metal tab near the square nut to tighten or loosen the hitch. But I was able to figure it out. It would be great to go over that point with customers. Loved the online sign in and fast in and out both for picking up and returning. I will return when next need to rent a trailer. Thank you

don A. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
2.0

I have rented from this location over the last 2 years at least 6 times and have been by the other employees treated very kindly, professional and respected as they all know who I am being a repeat customer. Dealing with the manager Jimmy, which I had never dealt with or seen was horrible. I will be placing a complaint of my billing after work. Non the less, I read a 5 page complaint that happened yesterday, regarding this guy & same place. It is really unfortunate, we have to spend all this time writing and calling for an employee or franchise that is horrible with customer service. Om very upset that I refuse to ever come back to this location over this one individual!

MARIA N. 
Rating:
5.0

Customer did not leave a comment.

LUKASZ B. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

FABIAN S. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
3.0

The app would not work properly and I had to wait 3.5 hours to get my truck. Also I was charged 10 dollars for a dolly and pads which I DID NOT order nor did I use them. I emailed uhaul for an adjustment but I was ignored. Boooooo to uhaul. Thumbs down.

SHEA M. 
Rating:
1.0

My original reservation was for after hours drop off. When I went to pick up the trailer, I was informed it was not available as it was reserved although I had a reservation. They also told me they couldn't assist with finding an available unit. I went to another location at Houston and Baseline and they were very helpful although they didn't have the trailer I needed. I proceeded to the third location, got my trailer and in route home, I received a call from the tech stating that he forgot to tell me that unit was reserved for the next day at noon. I informed him that my original reservation was for after hours drop off. He finally agreed after putting his manager on the phone. The whole experience was a nightmare and not very customer friendly only to find out I was charged for two days.

JEREMY S. 
Rating:
3.0

Truck was dirty in the cabin and smelled of cigarette smoke.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE T. 
No reviews have been submitted for this location.

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