The location it’s self was fine but U-Haul made us drive 50 minutes out of the way from our old house, which was about 1.5 hours from our new house, just to pick up the moving truck.
NICHOLAS S
Customer Reviews for St Andrews Service Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a wonderful place to go always a smile 😃
RAYMOND TGreat customer service 💯
LAURA MHad nothing to do with location, the rep was helpful and accommodating, my problem is with U-Haul, did my reservation online for a Cornwall pick up and the day of the rental I was contacted and saying my chosen location did not have my equipment and change my location to one a little further away with no compensation consideration and to top it all, when I picked up the truck, the batteries were dead and even tho the location has a garage, the booster pack was not charge and could not start the truck, thank gos o had my own booster packing my vehicle, o was able to use it and start the truck. Really not impress with U-Haul reservation system.
DOMINIC DThis was my second attempt to rent a trailer and completely opposite to the first one. They were great at this location and most of all knowledgeable. My first attempt was at the 950 Brookdale Ave, Cornwall location and I left there extremely frustrated with their complete lack of knowledge about their own products and steps to rent. I will never recommend or go back to that location again!!
Allan SThe location was great and the owner was helpful. The unit that was shipped, however, did not have stand for the trailer. The owner was super helpful and attached it.
NANCY ENo improvements necessary.
MICHAEL Sgreat service
Ronald LNothing. Marcel had the truck warming up for us when we arrived and made the whole experience very pleasant. Would recommend to everyone! 12/10
Brent HFantastic customer service.
JOEL GMarcel was extremely friendly, kind and helpful to us. He went out of his way to help us which we appreciate very much. Excellent customer service. Thank you very much.
Denise Wthe agent claimed the truck had just been serviced. Instead the cab was dirty with mud on the floor. Additionally i believe the agent had siphoned gasoline from the truck as the gauge read below 1/8 of a tank. I also smelled a strong odour of gasoline on arrival. The guidelines call for a minimum of 1/4 tank. I left the truck with just over 3/8 of a tank. There was a continuous bouncing from the tires even with a full load
Petrus VVery easy pickup and delivery.
AARON MWhat a rip off!! For 1/8 of a tank of gas you charged me $30.00 fuel charge plus $ 86.19 for 44 liters of gas. I put $33.00 in the day before and that was from almost empty to 1/4 back to were it was. Now you charged $116.19 for 1/8 tank. WHAT A RIP OFF AND I WILL NEVER USE YOUR SERVICE AGAIN!!!!!!!!!!!!!!
JAMIE HOur reservation was changed the day before. We arrived at this location the gentleman who greeted us did an amazing job trying to sort us out. It was a little bit of a wait to sort the computer stuff out, but in the end we got our truck and were on our way. The billing was a little bit askew, but within 5 days it was taken care of and adjusted accordingly. Overall it ended up being a good experience.
HEATHER LTruck wasn’t sweated out only issue other then that excellent
LITA TI ordered a 6x12 enclosure trailer for one possibly two days I asked the owner about payment for the second day. He said no problem we’ll see you when you get back The following day I returned at 8 am to pay for the second day owner said come back when you’re done you can have it for two more days if needed. I went back around 10 o’clock to rent a dolly and was heading to Ottawa. About 20 minutes later the owner called and said my trailer was going to peterborough and I needed to be bac by noon He said sorry but this was booked online Why didn’t he check this when I went to see him on two occasions I was not to happy to turn around and return a trailer that I was told in person I could have for 3 days Would not deal with saint Andrew’s u haul ever again No issues with trailer as such though
Jacques TGreat in every way. No improvement necessary
PROULX JGreat experience in every aspect.
Rita FAll was good
Earnest VThe Truck was full of mud, but Marcel was quick to rectify the issue. Very happy
VIVIANE FCar trailer was covered with concrete and mud
Roberto DGREAT SERVICE.EASY TRANSACTION.
terence bClosed on a Saturday afternoon??
Robert HEven though my 6X12 trailer with ramp was an hour late I can’t blame the owner as it was a fault by the last customer. The trailer did worked excellent for what I needed it for. I would use u-haul again.
Thomas INothing, thank you!
Kiersten GI can’t think of anything that I could say to improve the service from this location. I have rented from this location a few other times and the service has always been great.
Vernon JExcellent overall experience!
Donald MRefund for gas overfill
derek mThere are a number of dealers in my local area, unfortunately none had the equipment I required. The dealer for this rental was excellent but 70KM from my home requiring 3.5 hours of driving to pick up and drop off.
james bVery professional and nice people to deal with.
steven tAbsolutely nothing. Great personality. Awesome availability.
charles bAll trucks should have a dolly. They’re always useful no matter what your moving. Service was great overall.
ryan bI had an issue with the text based vehicle inspection. There was a minor discrepancy in one of the pictures. When I tried to submit a new photo the system was "loading", for over 10 minutes. When I phoned your help line I was given the runaround and abandoned on hold.
brian lWanted a Van but couldn’t get it because I only had a visa debit with me. The cost for the van would of been 149$ . Instead I ended up having to get a 15 ft truck and it cost 277$. Plus 100$ for gas . So not happy about spending 120 more . And way more for gas . I drove out of town to pick up the van I reserved ended up with a the truck when I could of gotten one of those in town. So payed for an extra 40-50 kms that I did t really have to pay for. Plus all the extra mileage because it was more then the van was .
Amanda GI rented the 6x12 tandem trailer with ramp. Why is this not available for one-way rental?
Dave MFriendly service. He hooked up the trailer for me which other locations don't do. I'd go back for sure.
Germain Rall OK
Gheorghe DOnly after I received my receipt I learned that I have been charged a CDW that I declined during the booking process. I would also prefer to receive a fully fueled vehicle so that I don't have to guess how much gas I have to add later. I was aware that I would return the vehicle with 75 km driven and refueled a bit over 10 litres which brought the gauge right to where it was, yet the receipt shows it was only at 7/8 although in actuality, it was between 7/8 and full, as it was when I picked up the vehicle, And then the receipt shows that there is a $20 fee for returning the vehicle after hours, however I did return the vehicle after hours but I wasn't charged this fee. Which I appreciate but first off, there was no mentioning of this fee during the booking process and secondly it doesn't make it any easier to understand the invoice. Those are minor issues though and the overall process was fairly easy, so it still deserves a four star rating overall.
Klaus BDo you air was very friendly very helpful great guy video
Dean SCheck my Cargo Van I used, the direction, is all time moving to the right part of the highway.
Gheorghe DAll is good
chad LFreindly service
Sylvie fOptions for unlimited mileage for small and local hauls. Location and Owner were super!
Lana BI had to pay before I took the truck, when I returned the truck and was looking to pay the difference I was told not to worrie about it because he was busy with personal things, the following day received a phone call from the business asking me to pay more, he was completely unprepared with the amount and information, spent my hole break at work waiting for him to find it, then had to spend 20$ in fuel to go back to pay the remainder of the bill witch should have been done 2 days previous! Very poor business ethic!
Mathieu MEverything went perfect. Good service, good truck, all around Positive Experience from Uhaul.
Michele C