Wanted a Van but couldn't get it because I only had a visa debit with me. The cost for the van would of been 149$ . Instead I ended up having to get a 15 ft truck and it cost 277$. Plus 100$ for gas . So not happy about spending 120 more . And way more for gas . I drove out of town to pick up the van I reserved ended up with a the truck when I could of gotten one of those in town. So payed for an extra 40-50 kms that I did t really have to pay for. Plus all the extra mileage because it was more then the van was .Amanda G.
Customer Reviews for St Andrews Service Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ken B.
I rented the 6x12 tandem trailer with ramp. Why is this not available for one-way rental?Dave M.
Customer did not leave a comment.Perry L.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Heinz W.
Friendly service. He hooked up the trailer for me which other locations don't do. I'd go back for sure.Germain R.
all OKGheorghe D.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.Robert L.
Only after I received my receipt I learned that I have been charged a CDW that I declined during the booking process. I would also prefer to receive a fully fueled vehicle so that I don't have to guess how much gas I have to add later. I was aware that I would return the vehicle with 75 km driven and refueled a bit over 10 litres which brought the gauge right to where it was, yet the receipt shows it was only at 7/8 although in actuality, it was between 7/8 and full, as it was when I picked up the vehicle, And then the receipt shows that there is a $20 fee for returning the vehicle after hours, however I did return the vehicle after hours but I wasn't charged this fee. Which I appreciate but first off, there was no mentioning of this fee during the booking process and secondly it doesn't make it any easier to understand the invoice. Those are minor issues though and the overall process was fairly easy, so it still deserves a four star rating overall.Klaus B.
Do you air was very friendly very helpful great guy videoDean S.
Customer did not leave a comment.Karen R.
Customer did not leave a comment.Kaaren K.
Customer did not leave a comment.Arber B.
Check my Cargo Van I used, the direction, is all time moving to the right part of the highway.Gheorghe D.
All is goodchad L.
Freindly serviceSylvie F.
Options for unlimited mileage for small and local hauls. Location and Owner were super!Lana B.
Customer did not leave a comment.lawrence P.
I had to pay before I took the truck, when I returned the truck and was looking to pay the difference I was told not to worrie about it because he was busy with personal things, the following day received a phone call from the business asking me to pay more, he was completely unprepared with the amount and information, spent my hole break at work waiting for him to find it, then had to spend 20$ in fuel to go back to pay the remainder of the bill witch should have been done 2 days previous! Very poor business ethic!Mathieu M.
Customer did not leave a comment.Jacques Q.
Customer did not leave a comment.Dale M.
Customer did not leave a comment.Timothy S.
Everything went perfect. Good service, good truck, all around Positive Experience from Uhaul.Michele C.
My experience with the person at this drop off location was great. However, I will never be recommending U-haul to anyone in the future. I reserved a 26' truck online a month in advance to move my family 500 km to our new home. The day before I was scheduled to pick up the truck I was told that only 15' trucks were available. The person told me that when you make a reservation only "equipment" is guaranteed, not a specific size or type, that specific equipment is subject to availability. When I read this during my initial booking I took that to mean that I would have to drive to a location other than my preferred location to get the truck I had reserved not that I might not get a 26' truck at all. This policy is absolutely ridiculous! While I understand that trucks can break down and accidents can happen, how can it be that on the day of my reservation there were no 26' trucks within a 500 km radius of the GTA? How is it that U-haul cannot/will not guarantee the truck that you reserved?!?!?! You have to specify a drop of date and location when you get the truck. Shouldn't this mean that U-haul knows where their trucks are? Why give the option to book a specific truck at all then? In theory you could "reserve" a 26' truck and then get a pick up truck. How is a pick up truck the same as a 26' truck?!?!?!?! In my case, I managed to get a 15' truck which I guess I was lucky to even get. It completely messed up my move. I was planning on moving everything in one day, during one trip with one truck. I had to ask friends and family to drop everything and bring their pick up trucks/trailers to help make my move possible. Even then it wasn't enough, I had to make another trip 500 km each way to get the rest of our stuff. That is completely insane and unacceptable! Moving is a stressful and difficult thing to do especially when moving 500 km away. People need to and do plan things well in advance as I thought I had but at the last minute U-haul pulled this ridiculous policy out and I would have been left stranded had it not been for friends and family. Just despicable....... I'm sure it's all in the name of profit and since U-haul is really the only game in town they can get away with it. No wonder there are so many poor reviews of U-haul online and looking back on them I should have realized that U-haul was a poor choice. I will certainly not be using U-haul in the future and every chance I get, I will be telling everyone that will listen how terrible U-haul is. U-haul, you should be ashamed of yourself.... If a reservation is truly only for "equipment" and not a specific truck size you should remove that as an option while reserving. I assume that you don't because then people wouldn't book with you. Gambling on truck availability is not something that most people would want to do. Similarly, to the truck experience I had reserved 120 moving blankets for my move. The person on the main U-haul line assured me that the pick up location would have 120 blankets. Unsurprisingly, upon arrival, only 24 were available. The person at the pick up location said that they've never had 120 blankets available..... I was able to make 24 work but again, why allow someone to book something that isn't available and then expect them to accept it. What would happen if you booked a certain size of storage room? Would you arrive with all your stuff and be told there was only a closet to put your stuff in? Or worse yet, what if you have booked moving help expecting 4 strong adults to help you move and instead you get 4 feeble 12 year olds?!?!?! Again, U-haul you are just the worst. You make promises; sometimes they work out and sometimes they don't. You don't have to worry about when they don't because you're really the only option and you know people have no other choice. Or you wait to tell people that you're not able to fulfill their "reservation" until it's too late for them to make other arrangements. I have a few more choice words for you U-haul but will refrain as this is a public review. Instead I will say: U-haul, give your head a shake and think about if this is how you would like to be treated while moving your family. I think that clearly, the answer is a resounding NO!Jared J.
Overall I don't think you could improve anything for the next customer marcel was very professional very friendlyPamela C.
It's way too expensive.Raymond H.
Customer did not leave a comment.rick R.
Customer did not leave a comment.Karen A.
Great service by the owner of this service station.Avesta H.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.Ken Z.
Customer did not leave a comment.Bob H.
Marcel, the vendor, was friendly, helpful and patient as I navigated my first rental experience through my cell phone. Pick-up and drop-off were seamless. I appreciated the fact that this site offered the 9 foot van, as I am not confident driving the bigger trucks.Karen L.
Customer did not leave a comment.Laura M.
U Haul never contacted us about our reservation. So we did not have a truck ready there. Not happy with our experience on the reservation side as we were almost left without a truck. The representative from St. Andrews was able to get us a truck lucky so they were great.Edwin K.
Great, speedy service!Valerie E.
Nothing broken. Vehicle was ready on time and properly checked. Excellent serviceKeppel B.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Clement B.
Employee was extremely helpful and pleasant. Will definitely recommend this location.Matthew L.
Customer did not leave a comment.Germaine J.
Customer did not leave a comment.Arnold R.
They were pleasant and helpful. Very easy process.Erin M.
The location wasn't central to the area I needed the van for. But that's because there were no vans in the immediate area. Understandable but my pickup and drop off mileage was effected by the location which added costs. The proprietor of the location was great and courteous. His garage was clean and well organized. The vehicle was dirty on the outside from the day before and apparently they didn't have time to clean it. Understandable but it did make for some dirty clothes while moving. All in all however the experience was fine.JOHN K.
The wipers didn't work very well, good to check those things?RONALDJOSEPH ALF H.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.David M.
The service was excellent he was very friendly would definitely go back there again thank you very much apparently this is the second time I've gone there and had no issue either timeGerald A.
Customer did not leave a comment.Matthew F.
Easy, painless experience. Great service!!!MrsBianca K.
mike"s auto was very helpfull with us we did not pick up there but that is where we went to book a u-haul. he called to make sure we understood everything and to double check pickup time and to let us know we would be picking up in st.andrews which is just down the street from where we live. He also called on monday to make sure everything went well marcmarc L.
Customer did not leave a comment.Thomas S.
Everything was great! Absolutely no mistakes. Would definitely rent from this location again if need be.Brian D.
Great service and great equipment.Phil V.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Nicky I.
Friendly and efficient service, I highly recommend.Andrew J.
Customer did not leave a comment.Robert and C.
The only thing that needs improvement is to make sure everything is emptied out of the vehicle. As I noticed someone else's contract. When I went to put mine in the glove box. Also noticed someones phone charger. One time I almost was responsible for paying someone elses rental. Because I accidently handed my rental contract to someone renting the same truck I gave back. Thinking he worked at U-Haul. Luckily there was an investigation into what happened and got my money back. Rule of thumb. Whenever you rent from Uhaul make sure you bring you're rental contract to the front desk. Or make sure it goes into that drop box after hours.John M.
Have the gas tank full so it's easier to return with the same amount of gas....otherwise the customer has to make a calculation based on the chart and it's never accurate.Denise B.
Customer did not leave a comment.CORYD M.
Wanted smaller trailer and wasn't offered anything on line. Would of been happier if it was at the smaller trailer rate as didn't need the size. This location is the best one for the Cornwall area as you know the equipment is safe as the owner is a mechanic unlike some of the other locations who don't check anything. I do need to rent a trailer again soon and will be requesting the same location.Perry G.
everything was ready to go Great experience!jean P.
Customer did not leave a comment.Melissa P.
Marcel was very pleasant and accommodating.James M.
Excellent service was provided throughout the entire checking in/out process. Staff on location was helpful with all my request. Highly recommended.Jacques L.
No cruise control in the small trick that I rentedMARC D.
Customer did not leave a comment.BYRON C.
Customer did not leave a comment.Marcel R.
I was satisfiedCally O.
Customer did not leave a comment.Brent W.
He treated the customer very well there's nothing to improve here as I see .Robin M.
Marcel at St. Andrews Service Centre has the best customer service. I didn't even have to get out of my vehicle when I dropped off the trailer. He always goes the extra mileAndrew H.
Excellent customer service from Marcel. Will recommend highly.jeffrey B.
The owner that served us was a real gentlemen.manon P.
Second time renting from this location. Excellent service.Marcel R.
Customer did not leave a comment.Laurent L.
Customer did not leave a comment.Rebecca P.
Marcel is best. He runs his business perfectly. Great mechanic, great guy and best U-Haul location I've been toAndrew H.
Customer did not leave a comment.Melisa M.
Courteous service and truck was as promised - great day experience from beginning to end. Highly recommend!! Thank you! 😀Bonnie R.
Customer did not leave a comment.Michal D.
Customer did not leave a comment.Chris C.
Compared to past experience this location was far superior. The truck was clean and the service was tremendous. I was out of there in no time and on my way.DENIS C.
I reserved a truck on Coventry rd for this same move and got completely screwed. It ended up with then giving me a smaller truck in Dunrobin which was 100km away from desired destination. I ended up getting a bigger truck in St. Andrews and ended up spending an extra day and well over an extra 150km. Reminds me of a Seinfeld episode at the car rental place. You can take the reservation but you can't keep the reservation. Very disappointing. St. Andrews was great. Thanks MarcelAndrew H.
Customer did not leave a comment.Victoria S.
The service was excellent The young man was professional and helpfulRoger D.
Not much , St Andrews was very professional and highly recommend this outlet any timeClement B.
Customer did not leave a comment.William R.
All good. Friendly service.Leo H.
Customer did not leave a comment.Grant W.
Running lights not working on trailer. Brake and signal were good but no taillights. Some of the side markers worked and some didn'tDaniel T.
St Andrew's u-haul is the place to go .Kevin D.
Excellent customer service great guyBianca B.
Customer did not leave a comment.Pierre C.
Customer did not leave a comment.Ronald M.
This location and Franchiser was excellent!!! I have used the others in our City and WILL NEVER EVER EVER deal with them again!. St Andrews was EXCELLENT.John D.
Customer did not leave a comment.ARLEY B.