Customer Reviews for St Peters Bay General Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

The pick up and drop off location of the trailers could be in a more convenient location on the property

Rating:

1.0

1. Self-checkout issue: When booking this truck, I specifically selected the 24/7 self-checkout option, which allowed me to pick up the vehicle using my phone. However, after confirming my identity in the app, we were waiting to pick up the keys somewhere. But there are no containers for self-checkout. We stood at the car for almost two hours, from 6:24 pm to 8:15 pm, while we were passed from one operator to another without a solution to the problem. 2. There are no warning signs that this store is the U Haul key pick-up point. That's why we weren't in a hurry to get there and didn't go there right away to ask (since we were sure that we had a self checkout). Location closed early: Your location was supposed to be open until 7:00 PM, but when we arrived at 6:24 PM, the verification process was bad and it took time because we had to repeat it several times and wait for you to process calls to our friends. This was long and unexpected and disrupted our plans. How were we supposed to know that this is your service? Just because the truck is parked?

Rating:

5.0

Friendly chaps, easy drop off

Rating:

5.0

Polite,. Kind fellow in the store.. Easy going. I observed the patron in front of me renting a Uhaul truck and I was most impressed with his customer service skills with what seemed to be a first time customer. Highly recommend...

Rating:

3.0

Very convenient location and helpful staff. Quick drop off.

Rating:

2.0

The employee did not come a do a walk around. Nor did he help hook it to the truck. To make sure hook up was done correctly. I know how to hook up trailers, but he should of did a walk around before and after.