1. Self-checkout issue: When booking this truck, I specifically selected the 24/7 self-checkout option, which allowed me to pick up the vehicle using my phone. However, after confirming my identity in the app, we were waiting to pick up the keys somewhere. But there are no containers for self-checkout. We stood at the car for almost two hours, from 6:24 pm to 8:15 pm, while we were passed from one operator to another without a solution to the problem. 2. There are no warning signs that this store is the U Haul key pick-up point. That's why we weren't in a hurry to get there and didn't go there right away to ask (since we were sure that we had a self checkout). Location closed early: Your location was supposed to be open until 7:00 PM, but when we arrived at 6:24 PM, the verification process was bad and it took time because we had to repeat it several times and wait for you to process calls to our friends. This was long and unexpected and disrupted our plans. How were we supposed to know that this is your service? Just because the truck is parked?
Vasyl N
St Peters Bay General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St Peters Bay, PE C0A2A0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly chaps, easy drop off
LANGLEY APolite,. Kind fellow in the store.. Easy going. I observed the patron in front of me renting a Uhaul truck and I was most impressed with his customer service skills with what seemed to be a first time customer. Highly recommend...
Edward CVery convenient location and helpful staff. Quick drop off.
Paul MThe employee did not come a do a walk around. Nor did he help hook it to the truck. To make sure hook up was done correctly. I know how to hook up trailers, but he should of did a walk around before and after.
clark w