I arrived at 5:00 for a 5:00 pickup. Your phone app is abominable. It wouldn't recognize my location even though I gave permission on Safari and the U Haul app. After switching to another phone it took 30 minutes for contract approval - after getting a call on the secondary contact phone to verify in case we returned it late. We left at 5:53. Our name was on the wrong truck and the photos were wrong. Found that out when the key wouldn't fit. I had to move the blankets from out truck to the truck that had our name on it. To add insult we were overcharged $10 for mileage. I 4 different numbers that are listed to call if you have difficulty. Zero answers/zero returned calls. It was a horrible experience! Your system and support are atrocious!Thomas P.
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEPHEN C.
I had a last minute rental and they were very accommodating.BRIAN C.
The employee who helped me was outstanding. Very nice and courteous.William B.
Customer did not leave a comment.James K.
Customer did not leave a comment.Donna P.
Great customer service.FRANK B.
Customer did not leave a comment.STEPHEN F.
Customer did not leave a comment.JOSHAH J.
Quick, efficient and very helpful staff. Great to deal with.Theodore D.
Vehicle inspection check list is very vague when assessing the previous damages.DARIUS J.
This was the perfect size for my move. Thank you!KELLIE M.
Personnel were friendly and helpfulJOHN M.
Drop off place was great. The app worked great for dropping off the truck when the place was closed, but I can't stress this enough the truck was outdated and as far as I'm concerned unsafe to drive that far and need removed from the fleet.David S.
Thalia was absolutely the best! So helpful and accommodating.MARY S.
Just keep up the good work. Staff was very friendly and polite. I look forward to doing business with you again. Thank you.Mitchell C.
I had a good experience at this location, the agent was very friendly and explained everything to me. She also offered to come out and help me adjust my mirrors.DARRYL M.
Service was excellent..DAVID C.
Not a thing - top notch. The only thing that would make it better, someone else to do the heavy work.DENISE W.
Customer did not leave a comment.DEANNA H.
Customer did not leave a comment.Nathan A.
Customer did not leave a comment.NICOLE L.
Customer did not leave a comment.TALENA M.
Customer did not leave a comment.RICKY M.
Customer did not leave a comment.GENEVA A.
Customer did not leave a comment.ALLEN W.
I don't know. The truck rental process was easier than I thought. The young lady that was there alone was GREAT. She was super cool, knowledgable, and efficient with multiple customers coming and going. I would definitely recommend to friends or family. Thanks!Alexandria S.
Can't improve anything. Best uhaul ive been toJeffrey L.
Customer did not leave a comment.DIANE A.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Robert G.
Attendants were actively helpful and pleasant.Paschal U.
Customer did not leave a comment.David G.
Customer did not leave a comment.Candice C.
Customer did not leave a comment.Mark E.
Grace at Stack and store is fantastic. she helped me when I had a problem with my reservation. what a great person!!George W.
They were very helpful by providing a text message prior to my return because it was after hours.Wesley P.
The u-haul contact was VERY helpful and friendly. Unfortunately, This location was an hour from my home, and thIs location was not where I originally planned to pick up the equipment. I discovered the location change when I called to confirm the pickup. It would have been appropriate for u-haul to notify me as soon as the location changed. I do want to compliment the representative I spoke with on the phone. She was sincerely apologetic and provided a small refund and an extra day rental. I definitely would recommend u-haul for moving assistance.Desmond C.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.DONALD K.
Customer did not leave a comment.Patrick E.
Not a thing. Everything was great. Friendly and helpful staff and great equipment. Thank you for everything.Jean K.
Customer did not leave a comment.Cheryl C.
Customer did not leave a comment.ARTHUR T.
When reservations are made online, either inform customers sooner their requested size truck is not available compensate them in some manner for having to do two trips. I realize this is is not an issue with the individual location but a greater problem with how U-Haul allocates vehicles.PETER R.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Ian B.
Customer did not leave a comment.TIMOTHYFERDINAND B.
The ladies at the Havre De Grace location did an excellent job all throughout my rental experience!Sippie T.
Customer did not leave a comment.Andrea A.
Pick up is fine my return was not very pleasant individual was rude overcharge me and just overall made the experience so unpleasantKimberly H.
Excellent customer serviceArlin D.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Leroy T.
Customer did not leave a comment.Don A.
Customer did not leave a comment.ROBERTA B.
great service!Ronald L.
Not a thing! All the staff were very helpful.Carolyn A.
Customer did not leave a comment.Joseph D.
Hassle free rental and good cust service. Thanks!THALIA T.
The service here was excellent, I enjoy using a services,Akasha H.
Customer did not leave a comment.Ray S.
Customer service was great, friendly and courteous.Thomas B.
The location was fine but I did not have Avery good experience with this rental due to customer service and the mobile check in.Lee S.
Customer did not leave a comment.Lee C.
Later hoursTony H.
Excellent experience start to finish.Mary P.
Customer did not leave a comment.Jaclyn D.
Customer did not leave a comment.Patrice D.
Always on top of their game!!! Great customer service 100% Satisfaction!!oscar S.
Customer did not leave a comment.Gerri T.
Customer service agent was excellent. Ease of rental was excellent. I would definitely use this location again and will definitely recommend this location to friends.John B.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Louis S.
a great team out there. very pleasedGeorge A.
stop with the picture taking of the license to the company because it's a unnecessary step in renting your truck because I almost went to a private truck owner because of that and the only reason I continued with Uhaul is because the sales lady promised me it would be destroyedJacqueline T.
Customer did not leave a comment.Kista M.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.Jeremiah J.
The lady that checked me in was amazing!Eric K.
I placed the reservation 1.5 months in advance and then the day before they were scrambling to get all of my equipment. They still did not have everything at one location and I have to drive too 2 different locations to get thingsChavez W.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Aaron N.
Customer did not leave a comment.Aimee B.
Customer did not leave a comment.Jackie B.
Grace is amazing!!! Very helpful and knowledgeable. Went out of here way to accommodate me.Emmanuel A.
Customer did not leave a comment.Janice B.
Customer did not leave a comment.Tony B.
Customer did not leave a comment.anthony A.
All of the locations I encountered were great. My ISSUE was the fact that I rented in advance, online, for pick-up in Dover and had to drive 40 miles to get the truck and another 75 miles THE NEXT DAY (not towards my destination either) to get the car dolly. This turned our one day trip into a two-day trip, costing me more money for a hotel. Completely unacceptable.Randall D.
The staff there was incredible! I was standing in another store where I had a reservation and they were still trying to gouge me, so I called your store and you had just what I needed, less expensive and available right away. Your staff was super friendly and helpful and even let me know that you had a cancellation so I could have a smaller truck the next day.Rachel B.
Customer did not leave a comment.Karim M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Gregory M.
Easy to book and pick up. They made sure lights were on proper working order, and hooked up the trailer for me. All safety checks were made. I was impressed with the young lady working there; for a young person, she had experience and knowledge of the equipment. She twisted the chains to shorten length due to dragging because my hitch was low. I would not have thought of that. They took care of me as usual.JOHN H.
everything was great and very friendlyMary H.
Thalia was awesome and efficient.James Toivo L.
Customer did not leave a comment.Harry A.