Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)

1401 reviews

2100 Emmorton Park Rd   Edgewood, MD 21040
(I-95 & Rt 24)

(410) 671-7381

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(410) 671-7381

2100 Emmorton Park Rd
Edgewood, MD 21040
(I-95 & Rt 24)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

While the Stack and Store Mini Storage in Edgewood provided good customer service, our overall experience with U-haul during this rental process would be rated as poor at best. U-haul changed the location of our rental pick up without notifying us which resulted in >100 miles of driving around Maryland and a several hour delay in our move.

Jonathan L. 
Rating:
5.0

The staff was very friendly and courteous. A very positive experience, would definitely be using them again.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
3.0

Customer did not leave a comment.

Stacy W. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
4.0

Parking is confusing/not available. Suggested parking areas would be helpful.

LAVERN B. 
Rating:
5.0

Quick and Easy.

ROLANDO M. 
Rating:
5.0

Great customer service!!! Cant get no better..

MAURICE B. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Good

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

EVELYN G. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
4.0

Watch out if you return after hours. The clerk never told me that if you don't process your return online then they will charge you a $20 fee. Even worse, he didn't tell me to NOT drop the keys in the night drop box until AFTER you finish the online return. The online process makes you take pics of the odometer and the empty back of the truck along with outside pics of the truck location. Fortunately for me I took the odometer pics before I returned the keys! I was not happy!

KARL P. 
Rating:
5.0

Professional and personable experience. Nothing to improve upon.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

ERNEST H. 
Rating:
5.0

Customer did not leave a comment.

Camille S. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
4.0

Drop off was quick and easy.

Daniel W. 
Rating:
5.0

Mike is an excellent business person and has always been professional and very helpful and delivers excellent customer service!

Laura H. 
Rating:
5.0

Absolutely nothiy

Angela B. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Everything was wonderful the man that helped me out was wonderful I appreciate you guys thank you

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
5.0

Great experience and easy to check in and out. Only thing I would say is that the truck had a lot of miles on it. Had I been moving very far I would have been concerned about the reliability. However for a mostly local move it was more than adequate.

Nathaniel P. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
3.0

With the constant UHaul website issues, the check-in process is ridiculously slow. Also, a friendly rep would be nice; The guy I dealt with was quite indifferent about the website issues. It took 25 mins to get my truck checked out.

Ron L. 
Rating:
4.0

Disappointed that the tank was not full. Makes it easier to know how much needs to be out back in after use.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

CARLISIA R. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The man at the desk was very nice, professional and made our pickup easy and pleasant. It's hard to find nice people sometimes, ha!

Patti O. 
Rating:
5.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Extremely satusfied

James G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

This location (MIke) was very accommodating. After U-haul had to change my rental truck size (down sized), rental pickup time(later) , and rental pick up location(further away). Mike went out of his way to get me closer to my original pickup time and truck size. I would recommend MIke to Anyone . U HAUL I WOULDN'T RECOMMEND

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Nerissa M. 
Rating:
5.0

Customer did not leave a comment.

Angela E. 
Rating:
5.0

Customer did not leave a comment.

Sandeep P. 
Rating:
5.0

Manager was efficient and helpful Good experience

Michael K. 
Rating:
5.0

The truck seemed to have a bit of play in the wheel, but otherwise overall good performance.

Margaret M. 
Rating:
5.0

Nothing

Curt C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Truck was old and pretty much shot. They left us with no furniture covers or dolly so the move was not good. Overall the experience was terrible.

NICOLE L. 
Rating:
2.0

Nearly 20 minutes waiting for online confirmation. Person working inside facility said it was Saturday morning lag. Said he could see it on his computer. Wait a few more minutes until helping customers in front of me and he will help. Minute his customers finished and left office, the online approval happened. Either I was lied to by him or the online system sucks. Or both as this was a waste of my time.

DANNIE D. 
Rating:
5.0

N/A

david J. 
Rating:
3.0

Customer did not leave a comment.

Tawan H. 
Rating:
5.0

Friendly customer service

TIMOTHY S. 
Rating:
4.0

Gas was only 1/4 tank when I picked up

KENNITH D. 
Rating:
5.0

There was availability for a rental.

Elizabeth J. 
Rating:
5.0

very easy check in on line very easy when I went to pickup the truck

Kenneth K. 
Rating:
5.0

Mike for years has been the best at the Edgewood, MD location

ANTHONY L. 
Rating:
5.0

Great Service !!!

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Mike was a great help and made the process easy as can be!

Jessica G. 
Rating:
5.0

I have rented from Uhaul (other locations) in the past and was reluctant to try again, however i was desperate. Well what a turnaround! The experience was easy peasy and dare I say a pleasure! I will be back!

Tamala D. 
Rating:
5.0

Mike and staff provided excellent customer service!

Brandy A. 
Rating:
5.0

Great customer service. The vehicle was clean and in great condition. The overall experience was professional and courteous.

REGINA G. 
Rating:
5.0

The gentleman who helped me was very kind, helpful & professional. Everything regarding the rental contract & vehicle was explained throughly. I will highly recommend this location & UHaul to anyone who has vehicle rental needs.

KAREN R. 
Rating:
4.0

Make sure the brakes are in good working order before renting out trucks.

Adam W. 
Rating:
5.0

Very easy pick up and return of rental. Was very nice and helpful in the office. Would go back for rental or storage unit.

DANIEL H. 
Rating:
5.0

Customer service is always top notch!!!!

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

I definitely will recommend the Stack & Store on Emmorton Park Rd in Edgewood to anyone who needs to rent a van or truck. The people are very helpful, professional & knowledgeable in all aspects of the Uhaul services. Thanks Uhaul.

KAREN R. 
Rating:
5.0

In person service great, but the app is slow.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

My overall experience was great! I am a healthcare professional, and it was reassuring to see the precautions taken during this COVID pandemic. Also, we left something in the van and are hoping someone will get back to us soon. I was very impressed with the ability to email my concern and am anxiously awaiting feedback.

MARCI Y. 
Rating:
5.0

Mike the manager was great.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great customer service. Mike is always willing to go the extra mile to help

Sherman H. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
5.0

Under the circumstances he did a great job handling everything!

Christopher A. 
Rating:
5.0

Mike is great

Jesse K. 
Rating:
1.0

Seem like not full power steer and brakes squeaky. Location not customer friendly. I walked in to return the truck and I get a let me see the key.then I get ok I will email you the receipt. That was full conversation.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ursula D. 
Rating:
5.0

Easy self checkout and return

Jay L. 
Rating:
5.0

Thanks

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Valen C. 
Rating:
5.0

Customer did not leave a comment.

Chante H. 
Rating:
5.0

Customer did not leave a comment.

phyllis T. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne P. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
2.0

Ashes in the ash tray ( I'm a non smoker) also I requested the bel air location the night prior . When I arrived for pick up they told me they didn't have the vehicle I needed and would have to go to a location further away . I had just rented a truck a few weeks prior at bel air location . I asked if they could get the truck and they said no . Not much concern to take care of a repeat customer . Guess I'll use someone else in the future.

Scott F. 
Rating:
1.0

I was on the phone for over an hour trying to get our truck, only to be hung up on and finally after 1 hour and 30 minutes we finally got help and we're able to get the truck. Way more difficult than it should have been. Moving is stressful enough then to add more stress from a company was terrible.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Millisa L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing , Mike the gentleman working the desk was SO incredibly helpful . The self renting option is awesome , definitely had a great experience !

Angela T. 
Rating:
5.0

I dropped the rental off on Sunday however, the office was closed. After getting back home; I realized was I left one of the blankets I rented. I started to worry thinking I would be charged for additional days. I drove back today and Mike greeted me with a smile. His customer service was outstanding, he assured me everything was okay. I would definitely recommend this location. Thank you Mike!

nakia B. 
No reviews have been submitted for this location.

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