Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)

1,715 reviews

122 N Tollgate Rd   Bel Air, MD 21014
(Across from Harford Mall)

(410) 420-9703

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 420-9703

122 N Tollgate Rd
Bel Air, MD 21014
(Across from Harford Mall)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The woman was extremely nice and welcoming. She explained everything to me. The office was clean and organized the lot was also very clean. I have rented from other places due to living in other locations and was very disappointed in their service. This will definitely be my go to location if I need it in the future and I will definitely recommend them.

Dawn R. 
Rating:
5.0

Easy process. Awesome service.

Justin P. 
Rating:
4.0

Posted business hours at the rental location and website are not consistent. Store indicates 9AM opening, website 9:30AM. This resulted in my waiting, as well as another customer when first picking up the vechicle. Not the end of the world but made for some confusion and frustration. Other than that I'm very happy with the overall experience and will definitely rent from U-Haul again.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

I had a problem with my bill and never got a response from uhaul regarding a charge.

Kimberly C. 
Rating:
5.0

Samantha went out of her way to make sure it was a smooth transaction Would highly recommend to anyone in need of a rental truck

David W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Truck may need a tune up bc it was a little loud, but other then that a great truck & location

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Bertha S. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

Sandy was very VERY helpful and pleasant to talk with !!!

carolyn W. 
Rating:
5.0

Convenient location and friendly people working in office. I prefer a staffed office over the remote unmanned pick up locations.

Sharon R. 
Rating:
5.0

Could you please text me my final bill charged to my card for returning truck today 6/30 . Jerry Bach 4104043339

Jerry B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Easiest rental I ever had - Van was clean ran well. From making the reservation, to pickup, to drop off, to checkout! I didn't get her name, but the woman in Customer Service was more than pleasant, knowledgeable, helpful & efficient!

Ron B. 
Rating:
3.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Not really sure what you can do to improve your service because everything was great! From ordering my van online which was very easy to do., and going to the location was also a great experience everything was easy and customer service was great I was already in your system and my credit card was on file so that made it even easier to quicker to get it and out. Thank you

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Staff from pickup and drop off location was very informative and communication throughout process was good. truck was clean & in good condition. Price was as promised and much better than competition. Great experience.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Caleb P. 
Rating:
5.0

loved the mobile app check in and drop off-very convenient. Just wish they opened earlier in the morning or there was a outdoor box to pick up the key - maybe with a combination provided by the app once check in was finished.

Marian M. 
Rating:
4.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

:)

Margaret C. 
Rating:
5.0

Out of all the U-Hauls we've rented, this location was by far the friendliest and easiest to do business with. We will be customers in the future!

Kaitlyn H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Chanelle B. 
Rating:
4.0

I would have liked a paper receipt upon return. I was okay with being told I would have an email receipt except it is 24 hours later and I don't have a receipt at all still.

AILEEN F. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

ANA O. 
Rating:
5.0

Customer did not leave a comment.

Marne H. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

Nothing ever went smoothly!!

Tom V. 
Rating:
3.0

Customer did not leave a comment.

Semaj S. 
Rating:
5.0

Fast and quick. Excellent Customer Service

EMMA W. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

The lady who's name I forgot is amazing. I arrived at the location at 10am if that helps with the person that assisted me. She is very welcoming. She assured that my truck was ready to go and the whole process was easy and quick.

Ulanda L. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

It was a smooth experience with no issues

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Not much, everything is pretty good

ROXANNA D. 
Rating:
5.0

Never received email with final cost. Otherwise uhaul rental was great from start to finish. Highly recommend if you want to save money by moving yourself!

JAMES W. 
Rating:
5.0

Terrific rental experience! We couldn't have managed our window treatment installation without the use of the great cargo van. Will definitely come back for our next big project. Samantha was so nice and very helpful! Thanks much!

Jean L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great!!!

Brian G. 
Rating:
5.0

Customer did not leave a comment.

LATASHA H. 
Rating:
5.0

customer service was excellent

Guy C. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
4.0

Everything went well

George P. 
Rating:
5.0

All good. Thank you

Bryan T. 
Rating:
5.0

Quick and easy rental, in and out in under a minute. No hassle at all!

Jackson W. 
Rating:
4.0

Check-in and check-out was rushed. All trucks should have full tanks when picked up. I'm certain I spent more on gas to fit a In-between analog reading (⅜)

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. S. 
Rating:
5.0

Customer did not leave a comment.

Joesph H. 
Rating:
5.0

Customer service was excellent... attentive, competent, helpful, and friendly. Thanks so much!

eric W. 
Rating:
5.0

Great experience!

KIMBERLY S. 
Rating:
4.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

On line pick up was confusing with turning on location. Called 800 number and got it done.

Frederick E. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Very helpful and no wasted time Will use again

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Great experience!

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Ulanda L. 
Rating:
4.0

Don't charge an after hours drop off fee

DIANNA R. 
Rating:
5.0

Customer did not leave a comment.

PENNY R. 
Rating:
5.0

The staff is very nice and friendly

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

From start to finish it was a good experience. The truck I ordered did not come back from another customer but the employees at the desk up graded my rental and explained how thing like this happen sometimes . I would be happy to do business at this location anytime. Thank You

Robert L. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Sunday service would be helpful. Otherwise terrific.

Christiane G. 
Rating:
3.0

The office did not have any customers yet the personnel would not get up to check in the truck. The customer representative asked if I went over the mileage and refilled the gasoline (I did) but I had not calculated that before I arrived. I offered to go out and calculate and they said that would not be necessary. Then they dismissed me. I wanted to know if I owed any additional money. They would not get up to check out the truck while I was there. They did check it after I left and there were no additional charges. Plus, they called me to come back to get my EZ Pass which I left in the truck. I appreciate that gesture. But, if they had checked the truck while I was there the additional trip back to the drop off location could have been avoided. Yes, it was my responsibility to get all of my belongings. I do take responsibility for my mistake. I guess it was the attitude that made the experience difficult. I am no stranger to moving and renting trucks from U-Haul. I have never experienced an attitude before at a U-Haul location.

KATHLEEN N. 
Rating:
4.0

The van was filthy inside and out. Hands black from using the handles. Front had an animal of some sorts, hair and crumbs on seats and floor. My mom had black pants on and was covered in blonde animal hair. There was also a foul smell. We were just glad we only needed it for a couple hours. I know Uhaul can do better than that.

Heather J. 
Rating:
5.0

I needed a quick rental, and Stack & Store saved my evening!

MICHAEL B. 
Rating:
5.0

Easy process-no hassles or pressures. Will use again.

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Anjulie D. 
Rating:
5.0

Sandy and entire staff are excellent! Very kind, helpful and provide great service! Thank you!

Timothy F. 
Rating:
5.0

Nothing. The service was excellent. The lady who checked us us in and then checked on return was exceptional. Friendly, polite and efficient..

MICHAEL E. 
Rating:
5.0

Very pleasant, employees working were super nice and explained things well .

JERRE T. 
Rating:
3.0

Customer did not leave a comment.

BERNARDITA M. 
No reviews have been submitted for this location.

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