Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)

1,726 reviews

122 N Tollgate Rd   Bel Air, MD 21014
(Across from Harford Mall)

(410) 420-9703

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/24/2022: Closed
  • 12/24/2022: 9:30 am - 2:00 pm

Services at this Location:

Contact Us

(410) 420-9703

122 N Tollgate Rd
Bel Air, MD 21014
(Across from Harford Mall)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/24/2022: Closed
  • 12/24/2022: 9:30 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was perfect! Nice prople

James W. 
Rating:
4.0

‘Never received my receipt as I was told.

George C. 
Rating:
5.0

Customer did not leave a comment.

terrance S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

I cannot tell you how appreciative I am of the service and assistance I received from Sandy. She went out of her way to help me resolve an issue I was having renting a 10-ft truck on Sunday 8/27. She masterfully found the solution to the problem I was experiencing. Sandy is an incredible asset to the U-Haul family. She should be rewarded for the effort that she put forth and helping me find a viable solution to the problem I was experiencing with renting a vehicle from your company.

George M. 
Rating:
5.0

Great service

Mat K. 
Rating:
1.0

Better communication...the reservation was moved without my knowledge. It was also for 9a but the location didnt open until 930a the manager there threw me to the wolves because she was late getting in. The truck had several unnotes blemishes that i felt should have been seen by her but she kept pushing me to use my phone to do her job. The truck also drives rough and loud while pumping exhaust fumes into the cab. It felt like a ball joint or control arm bushing was busted so the 3hour drive down and 3 hour drive back only cemented my negative attitude towards uhaul. Most likely will switch to team penske or ryder the next time i need a rental in hopes of better customer svc and safer maintained equipment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Duncan P. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Thanks to Sandy, this was the best truck rental experience I've ever had! There was some confusion using the Uhaul App and quite honestly I prefer dealing with people directly. Sandy, was very understanding, cheerful and helpful which happen to be traits that are hard to come by these days! My truck was clean and in good shape and it didn't guzzle gas like I thought it would. I would recommend using this location.

George M. 
Rating:
5.0

The woman was extremely nice and welcoming. She explained everything to me. The office was clean and organized the lot was also very clean. I have rented from other places due to living in other locations and was very disappointed in their service. This will definitely be my go to location if I need it in the future and I will definitely recommend them.

Dawn R. 
Rating:
5.0

Easy process. Awesome service.

Justin P. 
Rating:
4.0

Posted business hours at the rental location and website are not consistent. Store indicates 9AM opening, website 9:30AM. This resulted in my waiting, as well as another customer when first picking up the vechicle. Not the end of the world but made for some confusion and frustration. Other than that I'm very happy with the overall experience and will definitely rent from U-Haul again.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

I had a problem with my bill and never got a response from uhaul regarding a charge.

Kimberly C. 
Rating:
5.0

Samantha went out of her way to make sure it was a smooth transaction Would highly recommend to anyone in need of a rental truck

David W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Truck may need a tune up bc it was a little loud, but other then that a great truck & location

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Bertha S. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

Sandy was very VERY helpful and pleasant to talk with !!!

carolyn W. 
Rating:
5.0

Convenient location and friendly people working in office. I prefer a staffed office over the remote unmanned pick up locations.

Sharon R. 
Rating:
5.0

Could you please text me my final bill charged to my card for returning truck today 6/30 . Jerry Bach 4104043339

Jerry B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Easiest rental I ever had - Van was clean ran well. From making the reservation, to pickup, to drop off, to checkout! I didn't get her name, but the woman in Customer Service was more than pleasant, knowledgeable, helpful & efficient!

Ron B. 
Rating:
3.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Not really sure what you can do to improve your service because everything was great! From ordering my van online which was very easy to do., and going to the location was also a great experience everything was easy and customer service was great I was already in your system and my credit card was on file so that made it even easier to quicker to get it and out. Thank you

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Staff from pickup and drop off location was very informative and communication throughout process was good. truck was clean & in good condition. Price was as promised and much better than competition. Great experience.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Caleb P. 
Rating:
5.0

loved the mobile app check in and drop off-very convenient. Just wish they opened earlier in the morning or there was a outdoor box to pick up the key - maybe with a combination provided by the app once check in was finished.

Marian M. 
Rating:
4.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

:)

Margaret C. 
Rating:
5.0

Out of all the U-Hauls we've rented, this location was by far the friendliest and easiest to do business with. We will be customers in the future!

Kaitlyn H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Chanelle B. 
Rating:
4.0

I would have liked a paper receipt upon return. I was okay with being told I would have an email receipt except it is 24 hours later and I don't have a receipt at all still.

AILEEN F. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

ANA O. 
Rating:
5.0

Customer did not leave a comment.

Marne H. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

Nothing ever went smoothly!!

Tom V. 
Rating:
3.0

Customer did not leave a comment.

Semaj S. 
Rating:
5.0

Fast and quick. Excellent Customer Service

EMMA W. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

The lady who's name I forgot is amazing. I arrived at the location at 10am if that helps with the person that assisted me. She is very welcoming. She assured that my truck was ready to go and the whole process was easy and quick.

Ulanda L. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

It was a smooth experience with no issues

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Not much, everything is pretty good

ROXANNA D. 
Rating:
5.0

Never received email with final cost. Otherwise uhaul rental was great from start to finish. Highly recommend if you want to save money by moving yourself!

JAMES W. 
Rating:
5.0

Terrific rental experience! We couldn't have managed our window treatment installation without the use of the great cargo van. Will definitely come back for our next big project. Samantha was so nice and very helpful! Thanks much!

Jean L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great!!!

Brian G. 
Rating:
5.0

Customer did not leave a comment.

LATASHA H. 
Rating:
5.0

customer service was excellent

Guy C. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
4.0

Everything went well

George P. 
Rating:
5.0

All good. Thank you

Bryan T. 
Rating:
5.0

Quick and easy rental, in and out in under a minute. No hassle at all!

Jackson W. 
Rating:
4.0

Check-in and check-out was rushed. All trucks should have full tanks when picked up. I'm certain I spent more on gas to fit a In-between analog reading (⅜)

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. S. 
Rating:
5.0

Customer did not leave a comment.

Joesph H. 
Rating:
5.0

Customer service was excellent... attentive, competent, helpful, and friendly. Thanks so much!

eric W. 
Rating:
5.0

Great experience!

KIMBERLY S. 
Rating:
4.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

On line pick up was confusing with turning on location. Called 800 number and got it done.

Frederick E. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Very helpful and no wasted time Will use again

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Great experience!

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Ulanda L. 
Rating:
4.0

Don't charge an after hours drop off fee

DIANNA R. 
Rating:
5.0

Customer did not leave a comment.

PENNY R. 
Rating:
5.0

The staff is very nice and friendly

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

From start to finish it was a good experience. The truck I ordered did not come back from another customer but the employees at the desk up graded my rental and explained how thing like this happen sometimes . I would be happy to do business at this location anytime. Thank You

Robert L. 
No reviews have been submitted for this location.

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