The agent was friendly and very helpful. Overall a great experience.
RICHARD C
Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer safety chains were like new. The safety chain hooks would not hook or go through a gm factory pickup truck trailer hitch. I was forced to purchase a uhaul hitch. The hitch I had was a higher rated hitch. They would not take a return on the hitch after 4 hours of use.
LARRY BSuper nice and professional
MICHAEL BThe lock on the lock box to get the key was extremely hard to unlike
Michele FTruck was parked on a unlevel spot and the fuel gage showed more fuel than that was actually there. I was given a truck with only a 1/4 tank not a half as listed. This location is scamming people with the gas. Furthermore the drive side door doesn't like to close all the way and opened up on I275 south bound when I leaned against the door as I was driving. There is no reason why I would need to open the door as I'm driving to slam the door shut once again. Happened several times.
JOHN SMe atendieron muy bien y el procedimiento de entrega fue rápido . Gracias
JORGE AThe easiest and fastest rental I have ever had with UHaul. Will definitely rent here again!
JAMES CGreat service like always 👏
rodolfo MExcellent service like always!!!
RODOLFO MThe only thing that I would like to see is offer a jack to lift the trailer off of the towing vehicle.
Malcolm SFriendly and quick service. Thank you
MIGUEL AVery limited parking. The staff was very courteous, however, their connection with U-Haul's internet service kept crashing and it took lots of patience to wait out what should have been a simple transaction since I had completed the rental agreement online the night before. By the way, the night before I started doing this transaction by using text as suggested by your application. I spent over an hour dealing with someone by text and finally told them I would stop the text transaction and go to my computer. I spent less than 15 minutes to get it done by using my computer. My main problem for this rental was dealing with U-Haul's online services. I will think twice before I ever repeat this experience.
PHILLIP SThis is an excellent location. All of the staff were super nice and helpful. Christina and Julia are absolutely amazing. They went out of their way to help me.
Thomas STengo un problema se me quedó un sobre amarillo en el camión el día que fui a entregarlo como puedo hacer para que me regresen mis documentos que son importantes
JONATHAN MWorkers were extremely friendly and helpful.
GERMAN GThe truck that I rented had no motor oil in it. Had to add 3 quarts before I even started down the road. The worst truck ever had in my life, the passenger side mirror was broken prior to my pickup and they only taped it in place. And said there was nothing that they could do about it, or I wouldn't have a truck. Thank God I had a passenger in the vehicle to help me change lanes because the truck was not legal to be on the road. And I am a retired truck driver of 35 years, I will never ever rent from U-Haul again.
MARK FVery professional and the service is excellent.
William AI always have a great experience when renting a uhaul at Stack And Store on 54.
RONALD BExcellent customer service always from Stack And Store when renting a uhaul
RONALD BThe only comment I have is that the tow dolly that I rented the passenger side ramp would not lock in place had to use a bungee cord to hold it from sliding out on my trip from N.H. To Florida also I had to spray the ratchets with lithium grease to make them work the way they should better attention to detail would be a plus
RONALD JAbsolutely nothing
TROY RThey were very friendly and very courteous.
MICHAEL FGreat friendly and helpful staff that went above and beyond to help me with my rental. I have used them a several times and they never disappoint.
JEFFREY MThe vehicle was like driving a well oiled maraca, it shaked, rattled but kept on rolling on the inside. I would not recommend that vehicle to anyone. An absolute danger to anyone without experience on driving a bad vehicle. Martin Cruz
MARTIN CI had a wonderful experience. Customer service was excellent.
AMBER ATheir service is excellent and I have used this location for years
VILMA GThe gentlemen that I dealt with were great. My original dropp location was at a different place but these guys quickly xalled and had my drop location changed. It was a huge help. I will definitely continue to use U-Haul and this location.
GERALD FGreat spot to rent from. They always take good care of me.
JASON WFortunately, there was an employee outside ready to open the gate; had he not been there, parking my vehicle with the trailer attached would have been difficult while I went into the office. The employee was friendly, helpful, and efficient. This location is close to our new house, and I would not hesitate to use this location again
ABRAHAM AVery nice place, I'll recommend it.
Siul VCharged me for moving pads upon checkin, but turns out they didn’t have any and were unable to credit me back the monies. Part of the issue is that U-Haul has a terrible system or no system for managing inventories of add on items. I called customer service who said they would make the request to credit but still haven’t seen it 2 days later. Will have to call back. Thank goodness I asked the location to make a signed note on my contract re the pads.
DANIEL CThe lady was very nice , and was little disappointed about the cleaning inside but I told her I received the truck in this condition. I have the pictures Both seat was dirty driver and passenger Rugs with sand , hair cups Disgusting
VIVIANA KAfter hour return process needs an improvement on the app.
PEDRO LThey need more help
HECTOR BIt was a self service drop off after hours. Very happy with process
Joe CTeach your people how us real truck driver's hook up trailers
Wendy GEverything was great but it’s a hole in the ceiling of the U-Haul and it started raining and some of my things got wet.
Brian TService was great and the people were very friendly
SCOTT SExcellent service and attention, 100% recommended.
JOSE RI'm very grateful for your services. I couldn't have accomplished my move without you there to help. The whole process was very easy and went smoothly. Thank you.
JOSEPH ZVery impressed with the number of trucks available and the ease of before business hours online pickup. Only thing we had trouble with was accessing the truck key from the black box. Combination code for the lock was written in small type and blended in with the rest of the instructions.
Christine DChange location and find one big enough to turn around in.
DIANA MPersonnel at this office seemed very confused and ill prepared to deal with any customers that morning. Better training on equipment. Online training is not the best way.
KIMBERLY DSpeed up the process was so there is less waiting in the lobby.
MARC NThe exterior was very dirty. It was covered of a yellow dirt’s
MURAT SThe staff at Stack and Store in Wesley Chapel is fantastic. Ms. Linda and Ms. Christina were very helpful and a pleasure to work with.
AARON BVery efficient pick up and return
FRANK SEverything was great. The process was smooth and easy. Thank you for being there and providing this service.
JOSEPH ZEveryone was very nice! Got in and out quickly. Highly recommended!
CHRISTOPHER DI arrived a few minutes passed closing and the gentleman still helped me out. It was a long and frustrating day and him helping me, even though the stored was technically closed, was a huge help. Thank you.
LAWRENCE LNice and friendly and fast service. Those ladies work really hard.
MICHAEL HReally great people here go above and beyond to ensure quality service 👏
ANTHONY CVery efficient
JASON BMy experience was perfect truck was clean and in excellent condition Thank you
CHRISTOPHER HThis was the best experience I've ever had at any U haul location. Very well run by very nice people!
Mark RCustomer service was top-notch, easy, quick check-in, and they already had the van ready to go at the street, the only downside was the condition of the truck, the alignment was way off, the brakes were almost nonexistent, and acceleration in this vehicle was so slow. It made it extremely difficult to get up to speed of traffic, almost unsafe on Florida roads.
STEPHEN R