Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was the best experience I've ever had at any U haul location. Very well run by very nice people!

Rating:

5.0

Customer service was top-notch, easy, quick check-in, and they already had the van ready to go at the street, the only downside was the condition of the truck, the alignment was way off, the brakes were almost nonexistent, and acceleration in this vehicle was so slow. It made it extremely difficult to get up to speed of traffic, almost unsafe on Florida roads.

Rating:

4.0

This review is more about Uhaul reservation department. I scheduled cargo trailer at Stack and Store location a week in advance. On the reservation it was confirmed at that location. A day before my pickup they said my trailer would not be at the location I wanted so they said I had to pick it up at another location which was farther away. On my pickup day I went to the new assigned location to find out they did not have a trailer for me but instead the entire time it was still at my original location. So I had to drive 30 minutes back to my original location to pick up my trailer. What should have been an easy 30 minute travel/pickup/return time was 3 times as long because someone messed up my order and made me run around town for no reason.

Rating:

2.0

This rental was a nightmare all the way around! Truck was old and very hard ride. Was sent to another dealer over 30 miles away to get a tow dolly because the lights didn’t work on the one at Wesleyan chapel, was given destination of Bloomington Illinois instead of Bloomington Indiana. Was delayed by a total of more than three hours due to faulty equipment and having to travel extra miles to get a dolly, which was not properly attached, chains were dragging on left side and noticed slipping feeling on occasion. Drop of in Bloomington verified that it was incorrect positioned. What can you do to improve, you tell me??? However your desk girls were all pleasant especially at a hardware store in Brookville Florida, who caught the wrong destination. Really disappointed, in the extra charge also. Kind regards, Dave Bormann

Rating:

4.0

N/A

Rating:

5.0

Mario was great. He went out of his way to locate the 20’ Uhual and helped me find my wallet under the seat. Much appreciated

Rating:

4.0

I always return to this location. I always get great service.

Rating:

5.0

The girls at the counter were awesome!

Rating:

5.0

The service was really good

Rating:

5.0

You had everything I needed and on short notice.

Rating:

3.0

There are 2 things I dread in life. Wal-mart and u-Haul! If it weren't for the cutey behind the counter I definitely would not recommend this location or u-Haul in general. Your vehicles always sound like they're about to break down. Your app is trash! I returned the vehicle around 6pm but because your site and app are jacked up, I didn't leave until almost 7pm! Also, it's after midnight and I still haven't received a confirmation email of the vehicle being returned.

Rating:

5.0

They are very helpful, cleaned and maintained u-haul location inside and out. Very informative about local surroundings.

Rating:

5.0

Just keep up the good work and maintain your faith in God

Rating:

5.0

Everyone and Everything was great at what they do..

Rating:

5.0

Marie and the whole crew were fantastic people! They made the process of renting a truck super easy and were very sweet and inviting. I would give raises all around to everyone if I were in charge!

Rating:

5.0

The service was great.

Rating:

5.0

The truck leaked like a sieve and got my things wet and some of it ruined very disappointing experience. I don’t think it has anything to do with the company that I rented it from whoever makes those trucks they need to be sealed better. It rains in the United States of America everywhere I had many downpours during my move. It was very disappointing.

Rating:

1.0

The older lady at the counter was beyond soooo slow. The shop was full of people waiting to be taken care of and she was beyond slow and didn’t care

Rating:

5.0

The reserving process was a little confusing but everything else was great.

Rating:

5.0

It was a great experience, smooth pick up and droop off. I had rented before from other uhaul locations, but at this location they were great. I recommend it.

Rating:

4.0

Easy pick-up and return, on point customer service. Only improvement I'll recommend is a bigger parking for customer and trucks when outside of the trucks main secured parking spot.

Rating:

4.0

I rented a 5x8 trailer. It pulled well. I do, however, want to complain about the new latch & go hitch. Although it's easy to use, it does not latch tightly on the ball as the old turn to tighten hitch. The new latch rattles and bounces and unless one had a drawbar clamp, it would have a tendency to ruin the receiver. Even with the trailer heavily loaded in the front, it rattled. I would say to go back to the turn to tighten system.

Rating:

4.0

The ratchet strap on my car trailer was broken and too short to make it around the wheel so I had to tow my car 70 miles with only one strap fastened

Rating:

5.0

Great price, friendly staff, equipment was as expected and they went the extra mile to make sure everything was according to my requirements.

Rating:

5.0

Very friendly, assisted with getting trailer to the vehicle and insured the tail lights worked correctly.

Rating:

5.0

Great and quick service. I would use it again.

Rating:

5.0

Julie and her team were fantastic! Kind, courteous, and very efficient! Would definitely recommend this location!

Rating:

1.0

Faster and better computer systems that don’t crash. Have the equipment that was reserved. Have adequate staff to handle the volume of persons especially on weekends.

Rating:

5.0

Everything went well and smooth. Very happy with the service. Ladies were awesome and helpful. Totally recommend them to everyone.

Rating:

5.0

Quick check in and Quick checkout

Rating:

2.0

I have booked rental for 9 AM. Confirmed it on Friday and received confirm email for 9 AM pick up. Never received any email or text and they have changed it to 11 AM. Received text message at 9:32 am on pick up date regarding change in pick up time to 11 AM upon a calling for U-Haul customer service and sent a message for change in pick up time. I have paid 250$ for movers for extra due to not able to start on schedule time. I have asked a store manager regarding who will pay for those damages to me. And he didn’t had any response other that sending text regarding change on pick up time to 11 am on 9:32 AM of same day.

Rating:

2.0

Ran into issues because I was told I could use my employee discount but when pick up arrived they did not give me the discount so we paid full price

Rating:

5.0

My entire experience from start to finish was outstanding. Thank you very much :)

Rating:

5.0

The team was super helpful and courteous. They were awesome

Rating:

5.0

The truck is very old and has multiple issues. The gearbox is not functioning properly—it’s extremely difficult to shift gears. The door doesn’t close securely; you have to apply excessive force to shut it. Additionally, the steering wheel is too loose, which affects handling and safety.

Rating:

4.0

They need more help at the front counter. That's really the only feedback. Everyone was super nice and knew what they were doing. Maybe it was just a busy weekend. But they did a great job!!

Rating:

5.0

Julie runs a great location. The employees were friendly and efficient. I definitely recommend this location.

Rating:

4.0

Did not enter the facility nor met with staff at the drop-off location; arrived after hours and did the self check-in.

Rating:

5.0

Thank you

Rating:

1.0

Make sure when you reserve a truck for someone and they pay the keys are actually there. This was a big inconvenience as we were late for something we shouldn’t have been late for.

Rating:

3.0

Dolly caused issues while traveling. We had to rent another dolly from your competition and continued the trip without issue. Customer service was a joke and has to talk to 7 or 8 employees before getting it resolved.

Rating:

5.0

Very professional and courteous!

Rating:

4.0

A little more enthusiasm from office staff. Very mixed vibe. They weren’t rude or anything like that, just there if that makes sense?

Rating:

5.0

It would be helpful if the morning opening hours were earlier

Rating:

5.0

Dropped off after hours

Rating:

5.0

Best U-Haul location period!!

Rating:

5.0

They were absolutely outstanding. they had the trailer set aside for me and it was clean as I've come to expect from U-Haul.

Rating:

5.0

Julie and the lady at the front desk were very helpful and knowledgeable. Now my go to spot.

Rating:

5.0

Really nice and helpful staff.