I had a great experience with U-Haul! Shelly and her staff were so kind, helpful, and comforting throughout the entire process. They made everything so easy and smooth, and I truly appreciate how welcoming they were. Highly recommend!
alexandra a
Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did after hours drop
lorie mNo one was unpleasant. It’s just that there is a general lack of knowledge and service. Guys getting me equipment and accessing gated area are callous and seeming looking for tips without service that would warrant.
William SThe mobile check-out process was terrible. The app didn’t work properly. I had to call customer service several times for assistance. The location, the vehicle and the staff that checked me in when I returned the vehicle were great. However, the mobile checkout process needs a lot of work. I would not recommend using the mobile checkout.
Thomas HAll good!
douh lGood service
John GEasy and wonderful folks to deal with. Very clean truck
Craig BThe gentlemen who were there at pick up were very helpful! A huge thanks to them!
Viviana BThe workers there are pleasant, helpful and professional. I'll rent from here anytime.
Michael CIt took about 20 minutes before I got served. Otherwise, the staff are pleasant and eager to help.
JES PDude
Martin CThe lady was very nice n friendly n very busy
Kristi GGreat service 👏
RODOLFO MThe facility lacks proper parking of the trucks. Trucks were parked on unmarked, curbside, on the lawn. As a Customer, taking truck out to the road is unsafe and need another person's assistance behind the truck to safely back out. Same, when returning the truck, there is no marked parking; the only option is to over the curb, on to the grass on to an empty lawn space and not a designated parking space.
SYAM CThe 2 ladies who work in the front were amazing. Very caring and supportive in attending all our needs.
Carlos RThe 75year old lady that assisted me was super attentive, took the time to explain all the details and even tried to pull off the trailer from the hitch of my truck by herself. She deserves a raise. Kudos to her. You guys have an incredible resource. Thanks
Danny RRenting from this location was a pleasure. The two lady’s working the shop were friendly and very efficient. I rented on line and drove to this shop. In the 15 minutes it took me to drive on arrival my vehicle was clean, set and ready to. The even had it running to cool down the cab with the a/c on a very hot day
Kenneth KI was pretty upset that they switched the location on me to pick up and drop off and had to pay for the extra milage? they should refund that to me.
Lisa SAwesome customer experiance! Super efficient and quick. I will be back!
GEORGE NAwesome staff! Super efficient and friendly!!
Michael KGood experience, aside from the fact that the furniture dolly I rented and paid for was not in the truck.
Kelsie LThe location is a convenient location, however it means dealing with the staff who are collectively miserable.
Joe kThe ladies for very professional and welcoming.. very easy transaction on pickup and return... would recommend this location to everyone I know
mark sYou can improve by maintaining your truck better and providing better customer service. Astounding that you offered nothing for my inconvenience due to your negligence. I will not use this company again. .
Ron RVery Professional Staff that assisted me.
Paul LGreat staff and friendly. Easy to do business with. Will use them again in the future. Highly recommend this location.
Michael KThe customer service at this location is superb!! Friendly, courteous and professional. They helped me out tremendously with my reservations.
Dennis STrailer not well maintained. Needs to be lubricated.
Manuel GThe inside of the trailer was dirty, had to broom clean it before use. My only grip besides this was that I wasn't told that I needed to take before pictures and upload them to the application to be fully covered. I had to stop my trip to call customer care and take care of this. It delayed my trip by 30 minutes.
Gersson PThanks for quick in and out service!
William JGreat customer service! Easy to work with! Highly recommend 🎉
April HThe management is always caring and thoughtful and deals with you on a human way and not like you’re just a number. I love the personal touch of the manager there, she’s always friendly, courteous, and helpful because the processing of packing a truck and unpacking tied to moving is never fun. Always use this location will continue to as they always have the best customer service.
Shay LAttentive, respectful of my time
Kendrick HFast & friendly service
Walter WNothing. Continue to do what you do. Excellent and knowledgeable service.
William KThe staff was very friendly, helpful and pleasant to work with.
Julia SThis is my favorite place to rent U-Haul equipment...ever! I have been coming here for close to 10 years for all my moving needs. I served 28+ years in the military, so I am no stranger to moving and renting from U-Haul. Without a doubt, this is the BEST U-Haul place I have ever rented from. I commend the ownership, management, and staff for running such an outstanding operation and they will continue to have my business and highest recommendation!
Christopher LSeemed like the local team was delayed by slow U-Haul applications to process orders.
John BNothing, very helpful.
KATHLEEN BAllow trailer and truck drop off at the same location.
keneth sUnlike my other U-Haul experiences this location actually inspected and maintained their trailers. The units were clean, the tires were almost brand new and it was apperent that the units were serviced with attention to detail. Great job Ladies!!!!
Ken VThe trailer was old and not well maintained, also was charged a 2nd day for being 2 hours late turning it in ! Was told previously to keep in touch and let them Loose if we couldn’t make it back in time due to heavy rain and traffic ! I will never use this location again, furthermore the attendant that checked me in upon my return had an attitude towards me because there’s lack of room to put the trailer in the back !
Robert KThis was a great experience. Linda and crew were amazing!
Daniella ZExcellent customer service.
Marsha GExcellent
Robert EThe staff is so kind and helpful at this location. I never want to use another UHAUL location because they will not compare!
Lorenzo B