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Claudia S
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comments at all, Sierra in particular was a wonderful sales associate and made everything super easy to understamd. We’ll be coming back for sure
ELIZABETH KNothing. This was a fabulous experience, and I will not hesitate to rent a vehicle from you whenever the need arises!
COLLEEN CGreat experience & 100% had my best interest.
DONALD DFantastic experience!!!
JOSEPH Fcourteous, friendly, knowledgeable
DEBORAH HGreat vehicle and staff!
WILLIAM LMoving is a grueling job. Many aspects of our recent move were extremely stressful! But the reservation process was simple and straightforward. But the best part was your Customer service rep...she was outstanding! Courteous, knowledgeable, and very pleasant! Will definitely put a good word out and be first on my list for our next rental! Thank You1
DEBORAH HWould definitely recommend. They made pick up so easy, explained everything needed for the rental. Such a pleasant experience.
KAREN JNone
WAYNE EThe girl at the front desk was wonderful. She walked us through the process of renting the uhaul. She deserves a raise. We would rent there again if we needed a uhaul.
GEORGE RNothing everyone was great!
WENDY CI had a great experience there, thank you!
CHRISTOPHER VYour service with excellent very professional and I will use your company again thank you have a wonderful holiday you and your family
HERBERT DGreat way to rent a van!!
LYNNE PI felt the employee was rushing me to complete the online check out process because he yelled out the door that he was waiting for me. I had paid until the next day and dropped off early.
Jennifer JLove this place!! Friendly and professional staff!!
LYNNE PStaff was efficient and courteous. Cargo van worked great for carrying 4'X8' plywood sheets flat on the floor. Appreciated the recommendation to go with the taller van.
Donald KSandy at the front desk was an absolute joy. This is THEE spot
STERLING-DANTE DAn amazing experience! We appreciate your assistance! Thank you G. Hall
GARY HSandy and Jackson were very helpful and so courteous!
ALLISON ROverall, really dissatisfied by a reputed company like yours with the service provided electronically with the pickup key during the early hours, for not gathering enough information to have timely transportation and many more. Waited for one (8-9am) hour, to get the truck. But a big shout out to M/s Sandy who came in early to do something else in the location, she rose up to the occasion and went far and beyond expectations to make everything smooth and worked with us providing all the info till the end of our trip. She deserves a huge recognition, very rare to find employees like her. A huge thanks to Sandy for making our day by reducing more stress.
SANTHOSH AHighly recommend! It was super easy to reserve a van online and the ladies in the office at pickup were helpful and friendly.
KIRK KThe manager was extremely friendly and helpful.
RICHARD Pstaff was great and very
LARRY CGET A BETTER MANAGER! Sandy was extremely rude.
SONDRA JI’ve been renting from this location for years. The staff are always friendly and professional. The check in process is quick, and the trucks are pristine and ready to go. I strongly recommend this location.
EMANUEL HVehicle needs engine maintenance does not shift into drive n reverse very well but very clean truck
Patrick GSandy, Cole and Jackson are so helpful and great representatives of your company!
Sandra eThe Lady who assisted me renting my van was very helpful
IKECHUKWU IEveryone was friendly and helpful. The process was seamless and I love that there is a drop box to return the keys after close. The tip sheets that were emailed and the information on the site are very helpful.
Nicole Lexcellent experience
Jackie NEverything was great! Check in was smooth and I felt comfortable as a first time U-Haul renter.
Jillian PPicking up the truck was very easy and quick. Truck ran great with zero issues.
Ron CFriendly, professional, helpful, and accommodating staff! Excellent A++!! I would definitely do business with them again.
Steven PUsed additional days are not reimbursed. This was not explained to me, so I paid extra money for no reason. Just pay for one day and let them automatically charge you if you need another day.
nigel yVery pleasant representative
Peter VWhole thing went perfect In person Staff was helpful and knowledgeable
Susan DNothing. Everything was great!
Kent DGood customer service. Personnel were professional, courteous and very helpful.
tom mVery helpful. Thank you.
SCOTT SFAST AND FRIENDLY SERVICE
STEVEN KDid not get very far when we had mechanical issues on the box truck that we rented to take to PA from Bel Air, MD. What a disaster it would have been had we been stuck on the country roads on a very cold day. Battery cable connection problem after driving for only 15 minutes. Rental company needs to do a thorough check before renting any vehicle.
Tony MThis was not my original return location, but I was renting a storage unit. Owner took it upon herself to change my location to theirs so I could just leave it after unloading. Very nice.
Frank BEverything was perfect - reserved online, picked up van, and returned without any issues. It was great!
Charles HNothing. The experience was great.
Brian DGreat customer service!
Lynn PNothing… service was excellent!! Very clean unit and felt pricing was more than reasonable.
Charles JComing from a lazy American a video system that covers all the sides of the trucks when you return them so you don't have to take pictures in that shady dumpster parking area. Especially when returning in the middle of the night
Mark SEverything went great! The van drives nicer than my car. I appreciate everyone’s help and hard work!
Jennifer H