Customer Reviews for Stans MFA
(U-Haul Neighborhood Dealer)

200 reviews

18833 Hwy 87   Boonville, MO 65233
(2 miles from I-70 Ext 106)

(660) 882-8562

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(660) 882-8562

18833 Hwy 87
Boonville, MO 65233
(2 miles from I-70 Ext 106)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This U-Haul location is not a main store; it is a side business that isn't well staffed nor do they have a large inventory of U-Haul trucks, trailers, supplies, etc... It is ok if you are dropping off a rental, but for a better inventory of U-Haul rentals and products, it would be better to make the extra drive to the Columbia, MO location.

William S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Stan will accommodate my schedule to arrange for pick up. Great service.

Ron B. 
Rating:
5.0

Nothing. Stan was awesome to deal with.

James H. 
Rating:
5.0

Stan was absolutely the most accommodating and helpful person you can imagine. Great service.....exceptional individual.

Scott H. 
Rating:
5.0

i really liked the personal in both area's the pick up was convenient the drop off was convenient. The personal were helpful

FARRIS C. 
Rating:
5.0

Stan is always courteous and goes out of his way to make sure I can pick up the u-haul trailer, even if he stays late. Great service!!

Ron B. 
Rating:
5.0

Stan was very friendly and extremely helpful. He made it an easy and seamless process.

Randon L. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Customer did not leave a comment.

HALEY R. 
Rating:
4.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Stan is always willing to work with me, even if I have to pick up after hours. Thank you Stan.

Ron B. 
Rating:
4.0

Really enjoyed dealing with Stan. Small shop but had everything I needed and was a very pleasant and easygoing person to deal with. Would use him again in a heartbeat.

Russ B. 
Rating:
3.0

Need to be more engaged. Didn't know where a dolly was. Finally found one in another truck

Kendal D. 
Rating:
3.0

My complaint is against the UHaul Moving and Storage at University of Missouri - I had a reservation last weekend # 20851372 Robert Wilson - I was advised on 05/28 that my reserved equipment (that was reserved months in advance!) was not available in the immediate area and that I would have to drive 50 miles round trip to Booneville MO to pick up the equipment I required. My original reservation did not request Safe Tow - however, the Booneville location added Safe Tow and charged me an additional $30. I did not order this and did not want this service. I would like an immediate refund of $30 to my credit card. Also your "$50 guarantee if your equipment is not available" statement on you web site - I guess that policy only applies if you totally screw a customer, not just inconvenience them with a 50 miles and an hour out of his way trip! This has been a horrible customer experience. With a standing reservation months in advance, seems my equipment would be there, or YOU would go to Booneville and pick it up. Robert Wilson 214-995-7172

Robert W. 
Rating:
2.0

The man doing the uhaul is about 80yrs old and can barely see the screen or type

Winsdie L. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
4.0

I returned the truck on Easter Sunday, the location wasn't open. There wasn't a lot of room to park because of all the other returned uhaul trucks and trailers.

LEE T. 
Rating:
4.0

smooth process getting truck. very friendly and helpful

Donna J. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Very helpful and friendly!!! Recommended someone to assist to get my vehicle loaded.

Shawn K. 
Rating:
5.0

all goog. great service

ROBERT M. 
Rating:
3.0

It was a convenient location for me. But trying to check it out and return in online is a pain. Kept saying I was at the location and I was sitting right at the station. Had to call both times.

KARLA K. 
Rating:
5.0

He was very helpful and very nice. Good Job Stan.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Great customer service and he made it quick and easy!

Austin E. 
Rating:
3.0

Overall this experience was satisfactory. The issue that I had was that the owner of the facility called at 11:00 AM, stating that he was closing up early and needed me to be there before 1:00 PM. I work or an hour away, I did not know ahead of time he was closing up early and so it made it somewhat inconvenient. The drop off/return was convenient. There were some documents posted that were biased towards a particular religion and political pins that expressed some specific political views. That made me somewhat uncomfortable. I understand that this is a privately owned location. The owner was polite and pleasant to work with.

Tawny B. 
Rating:
4.0

Very helpful and friendly.

John L. 
Rating:
5.0

Customer service in Springfield and Stan's MFA provide great service.

Ron B. 
Rating:
5.0

Stan's MFA is always easy to work with. He is willing to accommodate my schedule since I arrive shortly after he closes. Many thanks to Stan.

Ron B. 
Rating:
5.0

Would definitely do business with again.

Gary B. 
Rating:
5.0

Stans MFA is always courteous and is willing to accommodate the customer even if I will be at his location after he closes. He waits for me. Stans customer service is excellent!!

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Adam O. 
Rating:
2.0

1st actually pick up the phone and call your dealerships and let them know a customer is on the way so we the customer doesn't have to wait for an hour,,2nd have your dealerships check equipment like tires, they shouldn't go out unfixed especially if the pick up place is a mechanic shop. Finally when your district people give something to customers, the should keep ALL of what they say they are going to do, not just some of the things that they said.

Robert S. 
Rating:
5.0

Always great service.

Ron B. 
Rating:
5.0

Very helpful and friendly at the pickup location

austin E. 
Rating:
5.0

Nothing to improve. Everything got done quickly.

John S. 
Rating:
4.0

Lower your rates, $1,256.00 + $100 for insurance WOW I think $1,256.00 is a bit much just to borrow a truck to drive, the only thing you're doing is supplying the truck you're not paying for gas it doesn't cost you anything and I've been using U-Haul for many decades.

IAN B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia L. 
Rating:
5.0

Customer did not leave a comment.

Lola W. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Stan stops what he is working on to help uhaul customers. He has been in business in boonville for about 40 years and is great to deal with

john D. 
Rating:
5.0

Customer did not leave a comment.

lynn S. 
Rating:
3.0

Can not think of anything.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Good service. No negative comments deemed necessary.

William S. 
Rating:
4.0

Customer did not leave a comment.

Roger J. 
Rating:
2.0

First of all the initial place I was told to pick up my Uhaul was not the place that I was supposed to pick it up. I did not get a text message until the day of pick up telling me where to pick it up at. If I had not investigated on my own we would not have known where to go. I was unable to get my contract except by email because Stan's computer was not working. Stan was very rude when we pulled up to pick up the vehicle.

Gary G. 
Rating:
1.0

Was not open, tried to return 3 days in a row finally just dropped trailer off. No instructions where to leave trailer! Tried to call numerous times, no message or answer!

William A. 
Rating:
5.0

Customer did not leave a comment.

Haley R. 
Rating:
5.0

Everything worked very well as expected. No complaints.

David B. 
Rating:
5.0

Customer did not leave a comment.

Angelique B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Everything was on time. Stan did a great job explaining everything and getting me on the road.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
1.0

It would be best if I didn't say

Kathlen S. 
Rating:
3.0

Customer did not leave a comment.

Charla E. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
1.0

Rental Truck had not been filled to the required gas return amount when it was picked up for use, and I was not financially compensated for that. Also, the truck was dirty on the inside (clearly had not been swept out by previous user, or by pick up location employee). I also ordered 3 dozen U-haul blankets as part of my reservation. Being accustom to receiving clean and fresh blankets in plastic I was shocked to see that all blankets at this location (Boonville, MO) were being kept out of plastic wrap, in a side locked closet space attached to this gas station/auto repair shop. The blankets were sitting on wooden pallets, uncovered, poorly folded, with dirt, grass, and dried leaves around them, and on many blankets I was given. Of the 3 dozen ordered, 6 were not usable due to filth. Also, the owner of the store was rude when we arrived early (even though he stated the earlier we could arrive the better-for him), and struggled to work the U-haul computer system, or offer to call U-haul when there was a discrepancy regarding our reservation.

Gretchen P. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
3.0

Customer did not leave a comment.

mathew B. 
Rating:
3.0

This is an old school garage/gas station. The manager was very friendly and helpful. All the U-Haul gear was clean and well placed. Needs a better computer/printer.

David A. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
3.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

kira A. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Beverly R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
3.0

Uhaul did not have the 26 ft truck there for me like I was guaranteed. Very dissatisfied with Uhaul not with the location. I received confirmation of reservation but you did not deliver.

Brent W. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
3.0

I liked Stan as he was very personable and helpful, however I was very disappointed to have to drive over an hour round trip to Stan's location and use up the fuel and time when I was supposed to have a trailer in Columbia.

John K. 
Rating:
4.0

no one there when i dropped off at stans mfa, not sure how to answer this question,

Kenneth T. 
Rating:
4.0

Nothing to recommend. I have used this location before and always receive dependable service.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Great experience.

mary H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Made dropping off the U-Haul easy and hassle free.

TIM S. 
Rating:
5.0

The manager here was very polite and understanding for returning trailer at this location.

Karen B. 
Rating:
3.0

Too Expensive.

joseph E. 
Rating:
4.0

He was very seeet and helpful.

MISTIE M. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Nothing.. Great Service!

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Patti H. 
Rating:
5.0

Customer did not leave a comment.

Guy G. 
Rating:
5.0

Customer did not leave a comment.

pat O. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Outstanding service from the owner on a last minute need for a truck to move furniture items - 3 rooms for my son's flooded apartment. He provided instructions, dolly, blanket and good safety instructions. Thank You very much.

Adam R. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
No reviews have been submitted for this location.

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