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TIMOTHY H
Customer Reviews for Stanwood Camano Tool And Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
THOMAS HReally good customer service, nice people
ERIC BMuch better than the mess I dealt with in Bothell & Kenmore. Friendlier Service & helpful.
LESLIE LI have had two excellent experiences with this office. Great customer service.
PHILIP MExcellent service — super easy! Very friendly and helpful :)
DOUGLAS MBy far best place I’ve ever rented a U-Haul from.
SIERRA ETony was super nice, friendly, and helpful. Could not have had a better experience!
JULIA DThe workers were nice and so welcoming. Awesome people.
JOHN CAlways excellent service!
CAROLINE HMy favorite place to rent anything tool/uhaul. The best employees. The best equipment.
SIERRA EThey charged me a cleaning fee for a trailer that was already dirty.
JAMES MFree stuff is always good! :)
JOSHUA MEverything was great, friendly staff anf clean location
PATRICK EFrom the initial call to the check in and check out it was a perfect experience! Thank you Tony and all who assisted me!!
GAYLEN LGreat guys at the pickup/dropoff Stanwood location! Friendly, personable, and respectful! The staff at Stanwood tools are just as the town of Stanwood promotes! Great small town feelings of kindness and respect!
AMY MI’ve rented here before. Equipment is always clean and works! Very friendly and personable staff.
MICHAEL HThey went well above and beyond for us. They made sure we had what we needed at the last minute. Will definitely go back and will definitely recommend to others.
KEVIN MI love this business! They are friendly helpful and professional!
CAROLINE HVery friendly. Great experience!
ANDREA KMy son-in-law had nothing negative to say about returning the truck to this address.
GARY OI scheduled no contact pickup but they made me go into the office, and then tried to get another contact info that they had to call immediately. Truck dirty inside, and they charge more for boxes than corporate.
KEVIN AKeep doing what you’re doing. Thanks
ROBERT KNothing keep up the great work
Danielle CMake side rear view mirrows moveable!
FRANK BFriendly with GREAT service !!!
RICHARD CUnaware that we would be charged an additional fee for after hours drop off, or we would have returned the next day.
Jeffrey TAlways a great experience
Colin KI had excellent customer service from this rental place. I even got a jump start for my car.
PAULA CThis is my second visit in 2 months. The best uhaul service center in my experience. Thank you
VERLIE VDeciding to go with U Haul was my biggest mistake, as your company had committed something else and did something else. As we had reserved the u haul 2 months prior, than your company said that you will let us know 3 days prior, that it is available or not, than on the spot your employee called and said that we don't have the truck available and they pushed us to book U BOXES, and it will be delivered in 2-3 weeks, that was totally unexpected, and we had packed everything to shift from Langley to Edmonton, and we had sold our house as well, and than you asked us to pick up the truck from US, and not even mentioned that we have to pay in US dollars, and my reservation was of $1500 Canadian, We made changes in our budget from $1500 to $2200 CAD it was ok till that, but we reached the location they informed that you have to pay 2900 US DOLLARS which made it more expensive and made more difficult to us to manage our expenses, so we asked an alternative , instead of giving us an alternative for the mistake that your company had made, you put an extra expense on top of it, to make from our personal pocket out of our budget that we had planned, you left us with no choice. We compromised with our budget. Your company gave us stress and put us through mental trauma and tortured us mentally, your company does not believe in humanity instead it's just a money game. Your company took the advantage of our circumstances and charged us as you wished to. Now we expect the decency of compensation.
Jagjit SThe do it yourself check out was an experience and took time, but overall was a good experience. The floor board mats were dirty and there were no blankets or anything in the back, good thing we didn't need any. Over all experience was good except the price was high considering we only drove home and back. Local use and pricing should be cheaper and during this time of year.
RANDIE FI have used this location before and do not hesitate to recommend
DENNIS QTony, Eli, James, Zeriah, and Chase were wonderful. The owner is also a handsome devil.
MARK NAn absolute pleasure to deal with the entire staff and process, above and beyond 🙌
SCOTT CNo suggestions for improvement, this was the second time I have used this business and both times I was very satisfied with the experiences.
KATHRYN SGreat service and easy rental extension to after-hours delivery. Thank you. Third van rented in two months. Previous two from other locations. This was so easy and friendly at Stanwood location!
MICHAEL BIt was hard to figure out which vehicle was ours when we got out there. A bit more guidance would’ve been helpful. It was a very pleasant experience overall
ASHLEEN HI just simply use the truck to move some light boxes for round trip less than 50 miles and the destination is big area and clear without any trees or blocks, so when I reserve online I don't chose the safe cover insurance $15, but when I check in at this location the staff still adds the safe cover insurance on my bill, I told him I don't choose it, he looks not happy to remove and says he has to take pictures all around the truck. I am very confident to drive this 15 feet truck because I am a CDL driver and every day driving more big truck than this one on road. Anyway I don't insist to move the $15, but have bad experience on this location. The staff is greedy!
TIAN WNothing. Excellent customer service and helped me with everything! ⭐️⭐️⭐️⭐️⭐️
JULENE SCant think of improvements
LEO HNothing,just what Stanwood needs!!
WILLIAM PService was prompt, friendly and excellent. We were disappointed to pick up here, however, give it was a 40 minute drive, out of the way, from the pick up location we had booked.
JENNIFER MA pleasure to have so much help
Timothy OFriendly and good customer service!
GREGORY CExtensive selection of items for rent. The entire process was very professional and efficient. Would highly recommend!
PATRICIA RBest experience I have had with I haul.
THEODORE DBest customer service!
CAROLINE HExperience was smooth and easy.
MICKEY BI picked up the trailer on Labor day, I spoke with THREE different people throughout the day to make the reservation and to let them know my timeline. I was trying to get off whidbey island to pick up the trailer and fell behind by 20 minutes due to bridge traffic, I called the stanwood location to let them know I am on my way but hit traffic. The man on the phone got very irritable, laughed at me and told me it was labor day and they wanted to leave early. I told him that nobody at that point mentioned they wanted to leave at a specific time and had somebody mentioned it even ONE of the three time I called them I would have made other arrangements. I told him I was on my way and in anacortes, I kind of asked under my breath, thinking out loud how far anacrotrs is from Starwood, he told me he has no idea and I needed to figure it out. I was already half way there and getting frustrated at this point. I told him I was driving and didn’t want to look on a map while I was driving. He then hung up on me. I called back, he answered the phone “what’s the verdict?” That’s how he answers the phone to customers calling. I told him I’m about half hour away. He said he’ll wait another half hour. I said thank you and hung up.
STEPHANIE Aabove expectations
MICHAEL VAfter hours drop. Did not interact with personnel.
STEPHAN OFast, friendly, excellent customer service. Will definitely be renting from them again.
STEPHANIE BA very nice gentleman and very helpful! Thank you so much!
Cheryl RAlways very helpful.
DAVID Pyou were professional and precise thank you.
MATTHEW CThe staff was very friendly and helpful.
RONALD B