Customer Reviews for Star Collectibles
(U-Haul Neighborhood Dealer)

128 reviews

810 Division St   Muscatine, IA 52761

(563) 263-6465

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 3 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(563) 263-6465

810 Division St
Muscatine, IA 52761

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 3 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Spent from 10am to 8Pm waiting for the door to be properly fixed had to drive to 2 places for it to be fixed! That added an unnecessary day, miles and fuel. How does Uhaul plan on doing things right by me? Or like usual the customer gets screwed over.

Efrain C. 
Rating:
5.0

Customer did not leave a comment.

Shane Y. 
Rating:
2.0

Customer did not leave a comment.

Cheng te L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Reserved online and it said my cost would be $75.90. Then I got charged $120. Get your full fee correct

Rocky P. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Great customer service!!

scott A. 
Rating:
3.0

The van was smoked in and wasn't pleasant at all. Right now we have two pending charged on our card and we hope one of them drops off or we will have been charged twice.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea W. 
Rating:
5.0

Customer did not leave a comment.

Daryl D. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Jordan F. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

fill the gas full when rented out to prevent issues refueling- the gas gauge was broken so refueling was difficult,

alissa G. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Employees were amazing. Hooked it up for me and helped me unhook it. Process was extremely fast. They were incredibly friendly. Will definitely go back with any future needs.

Misty S. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
1.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Merrill L. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Appreciate how nice they were and took such good care of me.

Rena C. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Merrill L. 
Rating:
5.0

Customer did not leave a comment.

Merrill L. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

I'm happy with the way it is now.

BRUCE R. 
Rating:
4.0

When I picked up there were changes made in the system that resulted in the need to call the main number to have the amount updated. The guy was very nice and patient with me as this process took over an hour to get things taken care of.

Jennifer M. 
Rating:
4.0

The A/C in the rental did NOT work. I was given a small refund because of it.

Paul L. 
Rating:
5.0

Sue and Tom at Star Collectibles were awesome to work with. They were patient with all my questions and went above and beyond to help me out. When I need to rent again I will definitely go there.

Becky E. 
Rating:
5.0

Star Collectibles offered friendly customer service.

Robert W. 
Rating:
3.0

The trailer door was hard to shot closed. it had lots of issues. I should have not rented this trailer. Too late

Gonzalo E. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

KURT D. 
Rating:
4.0

Customer did not leave a comment.

Joe R. 
Rating:
2.0

Customer did not leave a comment.

BRENDA I. 
Rating:
5.0

I was in a bind and needed a UHaul the day I called. They were very empathic to my situation, and accommodating. Great experience!

Cassica S. 
Rating:
3.0

Customer did not leave a comment.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
4.0

Can't think of anything needing improvement

vicky K. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn T. 
Rating:
5.0

Great customer service.

Amy S. 
Rating:
3.0

Rude customer service.

Alex M. 
Rating:
4.0

Doing everything online made the whole process take longer and was quite frankly a pain. The website is not intuitive. Having to have 2 contacts that they have to call while you standing in a parking lot is annoying especially given that you had all of my work, credit card, DL information. After all that I still had to go inside to get the key. Everything else was fine, great even. Next time, I'll just check in inside the location.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
3.0

When I dropped off the trailer in the afternoon of may 1, they said I did not need a receipt for the drop off or sign anything. Now this morning I find I need to sign the receipt regarding no accidents etc. I will have to find a place to print out the receipt, scan and email to you. That's very inconvenient on the road to do. They could have made the drop off so much easier.

LAURENCE K. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
4.0

Very friendly and listed to my concerns about the condition of the truck.

Vickie W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

Good customer service

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
1.0

I called before and I heard them asking someone else if they were a uhaul site. That itself is disturbing. Also they refused to help me with lights or anything. The one guy did but he acted like he shouldn't. Like he threw his arms up when they looked at us from a far like “ I'm not doing anything.” The inside of the truck was filthy with corn and corn dust. The cab had black fingerprints and a cm of dust. I took pictures of all of it. They also billed me for a dolly and was told it was attached in the truck and when I arrived to my place. It was empty. I called back asking for them to bring it to me. And I got a minute of silence before “ well it should be in the truck” And after signing papers the owner woudl cone out and have me sign more papers for the auto transport where as before it was on the original bill and ... gosh there is so much. The worst part is o felt they didn't care. They had no remorse and I ended up cleaning the cab and all I got was “ well it's always dirty here so... everything is dirty”

Chase M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

great customer service

KIMBERLY F. 
Rating:
5.0

Everything was excellent

KIMBERLY F. 
Rating:
4.0

Customer did not leave a comment.

MARK E. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
3.0

Clean the truck.

Jacob S. 
Rating:
2.0

clear the ice off the windshield, load blankets & dolly, have the truck closer to the entrance. I felt I was working for the truck rental outlet.

David R. 
Rating:
2.0

Nice employees, but substandard location and equipment. Equipment was unavailable at other Uhaul locations near my storage facility. I had to drive an hour and a half one way to get the truck. Mileage included in contract was not sufficient for trip back to storage then doubling back toward the Muscatine exit to drive to Cincinnati. After taking possession of the vehicle, I noticed food crumbs and smears on the radio from prior users. (Not properly cleaned during COVID 19 concerns.) Additionally, the belts squealed anytime the vehicle encountered a slight incline or exceeded 50 mph--this became more concerning when approaching mid-point of my 500+ mile drive and I began smelling rubber.

Kristy S. 
Rating:
3.0

The mobile check-in was easy to navigate and complete.

Ronald Z. 
Rating:
4.0

Customer did not leave a comment.

Rosalinda E. 
Rating:
5.0

No complaints, thankful for the trucks availability the 2 times ive needed them recently.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
4.0

All good!!

James H. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
2.0

Was overcharged on dolly rental. (6 instead of 2) Was able to return before closing. Talked to them. They said were 'locked' out of computer access and would adjust invoice before submitting this morning. Didn't happen. Was submitted for incorrect amount. Now I have to wait for refund and bank processing etc. to correct error which shouldn't have happened in the first place. Fortunately, there is another location in the local area which I have used in the past with no problems.....

TIMOTHY K. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Earl J. 
Rating:
4.0

None

Charles Burrough C. 
Rating:
5.0

They were very friendly & helpful as this was my first time renting a Uhaul... I would definitely recommend them to friends & family!

Karen C. 
Rating:
4.0

Customer did not leave a comment.

JOEY G. 
Rating:
3.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Issue a free lock. The truck ran great.

Pamela H. 
Rating:
4.0

Customer did not leave a comment.

Jessie S. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Alfredo V. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn T. 
Rating:
5.0

The website was down often which made mobile pickup and drop off, difficult. The 1-800 U-Haul Number was a bust too. I never spoke to a live person, except when they called me after I scheduled Mobile pickup online, to confirm the pickup and take my information. Because of U-Haul's unreliable website and call center, I do not recommend mobile pickup. Avoid the inconveniences and extra fees—Pickup and drop off during store hours only. The staff at Star Collectibles was great though! Helpful, knowledgeable, and easy to work with.

AUTUMN H. 
Rating:
5.0

Customer did not leave a comment.

sara A. 
Rating:
1.0

Not knowledgeable of the uhaul system on computer. Representative was rude.

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

When I got the trailer to my house I noticed as you faced the door opening that the lower left hinge on the left door was broken I showed it the the dealer in Muscatine IA And he told me to take a picture and let you know.

James `. 
Rating:
5.0

Customer did not leave a comment.

SHERILYNN H. 
Rating:
2.0

Customer did not leave a comment.

Christina J. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
3.0

I spent over an hour at the facility because of the system being down. Then on the trip I had a blowout on the rear passenger tire.

Ken H. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

It was an unusual location. A remote control miniature car race track was set up nearby and the office was in a hobby shop next to it. The lady helping us dealt with network computer problems yet managed to fill our last minute request.

Jeffrey R. 
Rating:
3.0

We reserved a 26 foot truck in Rock Island, IL 2 weeks in advance. We were moving from Rock Island to Springfield, IL a 3 hour drive. The day before pick up we were informed it would not be available but we could get a 20 footer (which would not work for us). We were told the nearest one was in Muscatine (45 minutes out of our way). We will never use this company again.

Steve H. 
Rating:
3.0

I had Checked in pre-paid and paid an upcharge to pick the trailer up in Bettendorf. Then it was switched to Muscatine, which an hour from my house. U-haul reduced the rate back to the original. When I picked up the trailer, they tried to charge me again. They also said the Safetow would be $55 instead of the $24 clearly printed on the agreement. After a short debate, they suddenly discovered that I had pre-paid more than the rental should have been. But they refused to refund the overage. I took the trailer anyway because I needed to get my car to Chicago the next day. The person who hooked the trailer to my pickup was very friendly. Based on the reservation and rental process I would not recommend UHaul to anyone. Although I cannot tell if it was this location or the corporate HQ since I did most of my processing online at uhaul.com.

Martin C. 
No reviews have been submitted for this location.

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