Customer Reviews for Star Collectibles
(U-Haul Neighborhood Dealer)

Rating:

4.0

The app was down and I was not able to check in the truck in the app.

Rating:

5.0

Owner was very helpful.

Rating:

1.0

I dropped the truck off a day early. I was told they would get around to checking it in sometime the next day. The place smelled funny and the lady seamed bothered that I was there. The next day I get an invoice for going 10 miles over. They should have checked the truck in the same day since they were open. How do I know some one didn’t drive it after I returned it. I will most likely not use U-Haul again.

Rating:

4.0

U-Haul needs to change its policy regarding refueling the trucks. It’s next to impossible to estimate how much fuel is used during the rental period and to refuel to the point where the fuel level was at the time of picking up the equipment. The fuel tanks should all be full at the time of pick up and then the customer only has to refill the tank and not estimate. This way the customer doesn’t have to replace the fuel with more than they actually used, or put in less than what they used and get charged a higher price per gallon for what was shorted. Either way, it always costs the customer more. With refilling the tank to full with each rental the customer only pays for the fuel they actually used and nothing more. Your current policy is terrible.

Rating:

3.0

It wasn't the location, it was rntire experience. Once again i had to drive 50 miles to pick up equipment. Found out day before I was leaving. If you know you don't have what we need then DON'T rent it to me and wait 4 days to tell me if it need it i can drive 50 miles to get it. At least pretend you care

Rating:

5.0

Excellent , good service

Rating:

3.0

Positives: They had plenty of equipment options and it was easy to get in and out. Negatives: The person helping me didn't stick around long enough to make sure the trailer lights worked. So I completed what I could myself. I found the running lights were not wired correctly. it only lit up the two on the driver side vs. one on each side. They Pigtail also go extremely hot, probably due to not being wired correctly. When the guy came back out after I requested assistance, he nearly burnt his hand from the hot wire. Fortunately they had another newer trailer available. All lights were good on this one.

Rating:

5.0

Great service

Rating:

5.0

Would be nice if you put jackstands on the tongue of your trailers. That's a pita!!!

Rating:

2.0

All the trucks are parked in mud/soft wet gravel. Every time i get in a uhaul they are very clean and look brand new. The truck I rented was very dirty. There's no way it's been cleaned recently. I can deal with thar but when I'm expected to bring back a clean truck and I'm given a dirty one, thats not fair or right. Also, apparently I had made 2 reservations by mistake. The man at the counter at Star Colectables where I picked the truck up added insurance to it without asking me. I had declined insurance in the correct booking that I completed. It just wasn't a good experience this time but I was able to rent a truck.

Rating:

5.0

The uhaul company took 100 dollars n never gave me my money back the last 2 times. But this location is the best

Rating:

3.0

They first said it was canceled then honored it after I called uhaul then still charged me a Penny when I was honoring what uhaul asked me to pick up.

Rating:

5.0

Very easy, just dropped off the key to the gentleman inside

Rating:

5.0

Friendly place and very helpful.. will definitely rent from them again.

Rating:

2.0

Gave us a truck that had no mirrors. Had to go back in and redo the process to get a truck that had all working equipment. Also, needs to be more pleasant and not rude/demanding.

Rating:

3.0

It's average, so it's fine. The parking lot definitely could use an update.

Rating:

5.0

Would definitely repeat this trip. Very helpful at the drop location !

Rating:

5.0

Tail light was out and did not notice until we got it home. Then had to return it for another one.

Rating:

4.0

I was charged $25 for SafeTow, I did not know ahead of time that I had to be charged that. If it was an option I would have said no.

Rating:

5.0

I was charged for two extra days because I didn’t realize the starting time was recorded as the time we Got to Uhaul in Ohio and not the Time we actually got it. The owner of Star credited me One day which I appreciated. However I didn’t realize the rental time is specific to the time we Supposedly picked it up instead of when it was ready

Rating:

1.0

I originally had a different Uhaul location picked for my reservation, but I was contacted and told to come to the Muscatine location. When I get to the location, the front desk worker told me they didn't have the trailer to haul my car and I would probably have to drive to the Iowa City location to pick one up. We resolved the issue with a smaller trolley to tow my car. When we got outside, the front desk worker informed us the trolley was "technically broken" and the pin for the trolley breaks did not go all the way through. He claimed he knew about the problem but "hadn't gotten around to fixing it." The truck that was given had alignment issues, we had the wheeled turned so far just to drive the truck straight. Overall, it was not a pleasant experience at this location.

Rating:

5.0

I had signed up to pick the truck up with the 24/7 plan but I was never sent the access code for the key box prior to my arrival so I had to go in to the location's office in order to talk to the sales representative and then he gave me the code to the key box. If the location had not been open, I would not have been able to access my truck.

Rating:

2.0

The website wouldn’t work

Rating:

5.0

Friendly service!

Rating:

3.0

The roll up door on the trailer was not in good shape. It kept getting stuck and hard to pull back down. Unit was pretty worn out and old. It did the job.

Rating:

4.0

I ordered 24 moving blankets but only 6 were available

Rating:

3.0

First I'm just going to say that I had a ton of trouble renting a truck due to all of your stipulations like I understand the reasons for them but in my case I think it was bogus. $100 extra deposit because you're using a prepaid card is stupid to me but whatever I get the whole cash thing and why it cost more but my bank doesn't the option to let you deposit money over the weekend and I needed to rent it on the weekend and didn't have enough money in my bank account on my card so I used a prepaid one thinking that would solve my problem no not even close so it put my moving off for another week because I had to wait so I could use my debit card. My truck was kind of dirty I brought it back way cleaner than it was when I rented it. But I was late bringing it back that's on me because my help through his back out and him and his wife had to leave and then I had to finish it all by myself. I'm sure that was a little pricey. But all in all I'm thankful for my local U-Haul Distributors because sometimes you just need to freaking truck

Rating:

3.0

The lot was mostly MUD. Pavement is expensive but it could at least have a gravel lot.

Rating:

3.0

the truck needs detailed or retired.

Rating:

5.0

This was not our original drop off. GM Food Mart was and she reused because her lot was full. Told us to go to Star Collectible. We were charged for going over mileage! I will not use U-Haul again!!

Rating:

5.0

Trucks can use some straps to secure furniture

Rating:

3.0

Not a terrible place - but a collectibles store that's not well-maintained outside. Parking situation was poor as it's a small lot and we were competing with 2 large delivery trucks for parking. Otherwise, usually helpful.

Rating:

1.0

Rude customer service

Rating:

3.0

They did a fine job

Rating:

3.0

Had 2 miles of gas when picked up

Rating:

5.0

Was very happy personal was easy and helpful great experience will use them again if needed

Rating:

5.0

They are always accommodating and going out of their way to make a process not only easier but more convenient. I look forward to petting their beautiful Diesel….. my only comment would be for the return process after hours for the company itself.. using the online return isn’t an option for some. Providing a phone call for return would be better. Thank you.

Rating:

1.0

customer service was very unprofessional unbusinesslike. Appearance was unprofessional by the boy as well. This would be the last place I’d ever go if I needed to again.

Rating:

5.0

I strongly appreciate that service. I recomand to everyone who need u-haul. In get truck in 2 min at service location and the truck was fine and good conditions. I really appreciate it . Thank you manager of that service !

Rating:

5.0

Very helpful and friendly. They made it very easy to rent from. I rented a UHaul van.

Rating:

5.0

Fast friendly service! Highly recommend this location.

Rating:

5.0

The owners were easy to work with, helpful, and accommodating.

Rating:

2.0

Employee just told me to go park trailer without inspecting it or any assistance removing trailer from hitch. Having a recent back surgery it caused me great pain.

Rating:

4.0

the truck we received was dirty inside. I tried to send a picture but was unable to. there was no walk around of the vehicle with the store associate.

Rating:

5.0

Make sure all the inside works. The only thing inside was the radio that didn’t work. Everything else was great.

Rating:

3.0

I returned the trailer on the 03/07/2023 (the date it was due back) still during business hours. But it wasn’t received in that day as I got phone calls from uhaul both later that day and the day after that the trailer was not received in on time.

Rating:

3.0

Again we were charged 3 times what we should of as we had it for 8 hours not 24 hours

Rating:

3.0

A mud hole

Rating:

5.0

Thank you for a great service!

Rating:

2.0

Friendly service made up for the location deficiencies.