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JACOB S
Customer Reviews for Star Computer Service and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great with truck and rental. No place to park car while I had rental.
brian oLocation was closed
MAXINE CFor me, everything was OK.
ADAM BSnow was not cleared off top of truck, I had a few people upset with me because it was falling on their vehicles
KEVIN MVery well
QUANG LKeep doing what you are doing in servicing your clients.
ADAM BAbsolutely out of price! I will never get an U-haul next time... Nothing was explained at the reception even though I asked.
GWENOLA SFriendly and fair prices
ANDREW PPlease keep entrance to parking lot free of vehicles so that the return can be made smoothly. I almost had to leave the truck parked on the street due to obstruction from parked vehicle at entrance of the parking lot.
SHRUTI JGot what I needed but I don’t recommend. Terrible costumer service with the customer service rep, Maricela. Very long response time over chat during mobile pick up and hung up our call while I was mid-sentence.
Nabiha AThe gentleman was friendly and processed my truck rental quickly.
JULIANNE ENone great experience
CARLOS PBrian gave great service. I submitted positive feedback on Google too 👍😀
THOMAS YNothing. They were quick, efficient and friendly. Getting a rental vehicle is an average experience anyhow so I’m not sure how I’d rate it above average unless they gave me a discount which is likely not something they have authorization for
Liam SGive closer location and better quicker service. Horrible experience won’t be returning
Levar BVery pleased welcoming and kind . Thanks
Irving LEverything went perfectly fine when I picked up the truck.
Stephen BThe location was overall ok. I needed some equipment to make my move more secure however they did not have the items I needed in stock.
Fabian KThere was a well mannered nice individual working at the 2574 St Clair Ave location. Quick service, gave us all the necessary info required and we were on our way. Also, when we returned with the truck we had a few boxes of garbage left over and the guy working there was kind enough to let us dumb in a trailer out back. Overall was a great experience. Thanks U-Haul
Zack WVery helpful.
Jevon JEasy pick up and drop off, truck was ready to go at specified time for pick up! Friendly and efficient! Will this location again when I move back into my new house in November
David SVery friendly staff
Veronika RThe App must be improved. Is not clean and some parts are confusing
Mirush TVery efficient check in and out !!
Grant PEasy online reservation and exceptional friendly counter service at the pickup location
John TFix your mobile app. It got stuck on Confirm Location completely blocking the pickup and return process. Has to call the store owner to come in to manually register.
Robert BPay attention to the gas meter no matter how old fashioned it is. Photograph is carefully before and after. They charged me the equivalent of a Litre a mile for the use of the vehicle.
Christopher CStaff should take a few moments to quickly go over the basics of operating the controls of the specific truck before releasing it to customer.
Arvo KWonderful Store Associate. Great customer service at a great price.
Tenzin IDash indicator light ON saying window washer needs filling. Also I was at location at 3:00 pm Nov 9th to pick up my rented vehicle BUT the office staff was absent and I had to wait until close to 30 minutes before person arrived and able to get keys and proceed
Adam BThank you for the help to complete the reservation
Fernando JExcellent
Wojciech Ggreat service
Andre PThe website did not give me a key code. I could not access the UHaul.
Victoria WThe inside of the vehicle had a lot of dirt, but overall everything went fine no issues concerning customer service as well from both Uhaul customer service desk and the agent from pickup location.
Javed PExcellent
DANSO BFair price with good service
Tashi CGreat
Errol PThe U-Haul app for acquiring the information to access the keys during off hours is not user friendly. Myself, plus two other customers were delayed between 30 & 60 minutes as the information was either late coming, insufficient or the locks weren't working properly. Not the best way to start. We called U-Haul head office to have our return time extended due to the late start and ended up getting bounced around to 4 different departments. When we finally got an agreement to extend they said they would email us a confirmation, which we never received. In addition the owner/manager completely lacked any customer service skills. The whole event certainly left us with a bad impression of U-Haul
Grant KWell, what I’ll say is that, just keep it on the service is very good
ebene jI am not setisfied your service I did paid too much charge.
Jitesh DExelent service by the guy in the place, fast and attentive
Arturo Hwas told one price charged another
nelson dit was overall good. the parking lot is a bit small and tight.
Kristine MMy experinece was friendly and speedy customer service
ANDREWWALLACE PThe pick up location was changed, which took extra time, no one explained anything, when I dropped off the truck, the person said to go somewhere else, no room here. I had to insist nicely for him to keep it, I will not use uhaul again.
Achal JTried to overcharge on mileage, if using be sure to keep your own records.
Kieran M