Quang provided excellent service. Excellent experience renting from this location.DOUGLAS P.
Customer Reviews for Star Computer Service and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Katherine J.
The interior was not cleaned prior to my rental, as admitted by the representative. This is concerning during the COVID-19 pandemic. the representative offered for me to take a few wipes and clean it myself. Also, the interior of the van smelled like gasoline and i had to drive with the window down.Robert V C.
Friendly and very helpful service!Joseph A.
Customer did not leave a comment.JEFF R.
When I arrived for pickup I was hoping to use the mobile pick up/lock box so I didn't have to go into the store. Somebody forgot to put the key in the lock box (after I went through the whole mobile process). I had to go inside the store and the employee was not wearing her mask. Upon returning the vehicle the employee measured the gas 1/16 of a tank lower than I saw it - probably only a few dollars in cost but it was more annoying. I did not want to spend more time inside (other customers were inside) so I left it.Paul I.
Customer did not leave a comment.Ryan F.
Booked online, Staff in store were helpful friendly and very quick.DUSAN R.
I was charged a $9 refueling fee, even though I refueled the van and provided the receipt. I drove 30km, and put 5L of gas in, which should have been more than enough.Aleksandar K.
Customer did not leave a comment.David M.
Lady at the front desk was very nice and processed everything in a timely manner. The app to pickup didn't go as planned. St Clair is a busy road. It'd be good to have the truck turned around so I wouldn't have to back out onto the road.KELVIN K.
Customer did not leave a comment.QUANG L.
Customer did not leave a comment.Drew S.
The guy was really nice and friendly. Talking with him made my day even after crazy moving :)Nilabjo B.
Very nice and polite. Quick service as well.Jeff H.
Customer did not leave a comment.Aswin M.
The location name is not â€œStar Computer Service and Moreâ€. It was extremely confusing and frustrating as we were searching for this location name and it wasn't there. You should really update the name of the location.Kristina D.
I had to pick up a 10' truck from this location because my 15' truck at another location was no longer available. The truck did not meet needs and I had to make 2 trips which I have not been reimbursed for the mileage.Matthew A.
The owner was very friendly and helpful. He made the difference with my experience.Kenneth F.
Customer did not leave a comment.Pruthvil P.
Customer did not leave a comment.Fabian B.
Customer did not leave a comment.greg A.
Customer did not leave a comment.Kayla P.
Customer did not leave a comment.quang L.
Customer did not leave a comment.James D.
Staff were very helpful and pleasantPeter B.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Anne D.
Customer did not leave a comment.Marcos D.
Customer did not leave a comment.jacob M.
Tons of snow on top of vehicle cargo van. Ideally it would have been brushed off prior to my rental. Otherwise, had to meet with agent in person as the app wasn't cooperating. Could find me even though location services were on on my phone.JSCOTT M.
Quang is a wonderful location manager. When we were late for our truck, rather than give our truck away, he called us and confirmed our reservation. He gave us his personal phone number in case we needed help parking the truck at the after-hours return. He did not charge us a "convenience fee" for after-hours return. We did not need to fuss around with the glitchy and defective Truck Share app.Phil L.
Customer did not leave a comment.M. P.
Customer did not leave a comment.Cobi M.
Very friendly staff and great customer service!Humaira J.
The lady at the front was kind friendly courteous. When it was my turn She did my booking really fast. I would definitely recommend this location. Myself and 2 other customers witnessed an angry man who brought back his truck before it was my turn. This disrespectful human being was yelling screaming and tried to berate the lady. I became apaulled and had to tell him several times to stop yelling at her as we could all hear the conversation. He was CLEARLY trying to rip off the company AS he was arguing that 7KM of driving would use any gas. Is this man for real?? The gentleman behind my reservation said Sir you do know that just by driving and having the engine turned on and if you are idling its burning gas. You cannot expect a company to pay for your gas. He is saying they ripped him off he didn't check the needle he only checked the odometer we all said yoy had to burn gad with 7KMS and I felt so sorry for the lady. No woman deserved to be spoken to that way. I even told the man to back up and stop yelling at her. They told him $5 bucks he was still weeping and wailing at the top of his lungs we all thought $5 is fair as other Companies ding you with the cost of having to fill it up themselves. He kept holding up the line and the lady said sir $2 just pay $2 he reluctantly paid the meer $2 I was shocked how someone would behave in such a manner towards a woman. He was wrong as he should have to put back something in the tank. And I did not appreciate that a fellow woman had to be subjected to this vulgar despicable treatment by this cheap man. I am glad that we were there for her safety. She handled herself very well and I would commend her for that. I would have lost it. And I felt a compelling need to respond to this survey because of what I witnessed. And when it came my turn everything went fast and smooth. She was able to get on with it and not let that incident slow her down. True professional. Please let her know that she did an excellent job and to keep up the good work representing your company.Sebrena T.
Customer did not leave a comment.BEN G.
Customer did not leave a comment.JOSEPH B.
Everything you expect. No hiccups. Will use again.Marcin S.
Customer did not leave a comment.gustavo R.
Customer did not leave a comment.David L.
Great service. No Issues.Matthew Y.
Excellent service provided by stuff!NIKOLA M.
Owner was very helpful & courteous. I've rented twice now & will again in the future. ThanksJSCOTT M.
Easy pickup and clean truckCarlos R.
Designate parking spaces for uhaul vehiclesJonathan P.
I booked for 9:30 a.m. for pickup but the keys/truck were not available at that time. We were told to wait until opening time at 10 am. The attendant was insistent that we had to pick up our truck during their operating hours (10-6). Equipment was in good condition, but truck should be available at the time I booked.Martin H.
Customer did not leave a comment.Huy D.
Great customer service. Thank you so much for showing up at 9 for my reservation!Thomas P.
Well maintained but inside was dirty.Colin F.
The driveway is busy and a little crowded. The online booking experience did not work and I had to go inside. I wasted 30 minutes trying to book online. The truck was given to me with an almost empty gas tank, which left me to guess how much I needed to fill to get to my destination and return it at the same level so I can avoid going to the gas station twice. I over-estimated the amount and lost $50 in gas that should be credited to my booking fee. The trucks should be provided full with a better and more clear guide to how much gas is needed to bring the truck back full.ANTONIO A.
The truck was new - only 600KM's on it. However, I did find that the seats looked as if they had not been vacuumed after the last rental. Not a big deal - just letting you know. The service here was excellent and I love how easy it was with the mobile app / online account.Eddy V.
I was accused on not filling with gas and also not returning a dolly (for which I was charged and never received.Ashley E.
Also, the UHaul website and booking service is horrible. I booked at one location for 24 hour rental and without any notice it was changed to another location for a 12 hour rental. Also you website needs to be redone, it's not intuitive and your flows break in multiple use casesBenoit G.
Customer did not leave a comment.Leonard S.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Sean B.
Ran an hour late trying to pick up truck because The code for the lock box was not provided. Truck was dirty and had garbage in it.Craig L.
Customer did not leave a comment.Harry N.
Customer did not leave a comment.Khalid A.
The Attendant was very helpful and understanding.Edobr A.
Had some confusion in booking initially as I started off doing it online (i.e. getting quote and doing reservation) however contacting uHaul reps by phone for clarification generally solved my questions, notwithstanding having to hold for an available rep. I should have dealt with neighbourhood rep since the service was equally as good, efficient And understandableBohdan D.
Customer did not leave a comment.Abraham S.
Customer did not leave a comment.Jake K.
Customer did not leave a comment.Pablo V.
The check in was great but the vehicle was filthy. I had to wipe down the interior of the truck before use because it was so dirty. Really soured my experience because everything else was great.Dominik J.
In the mobile app, it was HARD to find where to check out the vehicle, and even HARDER to find where to check it back in.Jevon J.
Rear cargo area of van was dirty. Sticks, coffee cups & some other stuff, were everywhere.John F.
Customer service was not what I expected. For me the online check in process was not a good experience. I did not like that I had to take pictures of my licence. That made me uncomfortable. Also, how long are you keeping that photo on file. Also, it didn't work. Then when I asked for the key I had to re-register (I had already entered all my information online) and wait to sign papers etc. which was confusing. It was not a good experience and I likely won't rent from this company again. Please improve your online check in process so it does not require manual intervention like communato or zip car or car2go are set up. Also, the van was dirty.Colleen E.
A pleasant experience and moved my luggage with ease. I really appreciate how the U-Haul live support team responded. Kudos to you all :) Happy 2020 B)ashish P.
Customer did not leave a comment.Leonard Wesley K.
Customer did not leave a comment.Massimo D.
Nice people and they warmed up my van as well! Thank you againAndrew C.
Van's side door would not open; proprietor was unclear about return instructions and was also not present at pick up time although he did communicate well.James M.
Customer did not leave a comment.REZA J.
Customer did not leave a comment.David H.
Excellent service at this locationSHARAZ B.
There was no parking space on the facility where to properly park the equipment dropped off, I had to leave the truck parked on the street.Julio D.
It was a little confusing finding the location, as it is on the side of the building at 2566 St Clair in Unit #2. I was doing this at night, so it just took a little extra time to be sure I was at the right location. I was also very fortunate that a person from that location was there, and was very helpful in finding a place to park the truck.Douglas M.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.D-Mark T.
Very friendly service.Robert V C.
Customer did not leave a comment.Robert V C.
Office was a mess. Truck could have been cleaner inside.Karen V.
Ly was very accommodating. Made everything super easy. Would definitely recommend this location.Debra S.
My van smelled of cow manure and was dirty in the backkaren G.
Charged me 27$ extramilap P.
When i book for a certain time i expect the store to be open and not 30 minutes late to open the storeJulian D.
Customer service was excellent!!Denise C.
Had a dangerous experience Saturday during the terrential down poor. Wiper blades were not cleaning the windshield. Windshield blade was separated from the rod.Gaetano C.
Customer did not leave a comment.JAYME H.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Wendell S.
Great service!mark M.
Customer did not leave a comment.TSANKUEN P.
Customer did not leave a comment.Wilburn H.
The UHaul drop off video did not mention that we needed to fill up the gas, and was very surprised to see I as charged fuel. This was a big disappointment, and I felt a very unfair charge since I had watched the drop off video specifically for the purpose of finding out if I had to refuel truck before drop off. I would very much appreciate an explanation why this is not included in the drop off video, as I think charging me gas was unfair in these circumstances. Thank you.Jill A.
The gentleman who helped me was great! Excellent customer service.Laura J.
They were supposed to be open until 7pm and I showed up at 3:45pm to drop off the uhaul and they were already closedKENNETH M.