Customer Reviews for Star Mart 17
(U-Haul Neighborhood Dealer)

26 reviews

6740 FM 2657   Kempner, TX 76539

(254) 987-6132

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 987-6132

6740 FM 2657
Kempner, TX 76539

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Pick up process was extremely slow, nothing really explained. Only positive was the gentleman gave me an extra 10 miles to get back to my house.

Amanda M. 
Rating:
1.0

I was scheduled for 10:30 am pickup and was there on time. The guy that does the U-Haul rentals was not there and unreachable. Another customer happened to know where he lived and went to his home to get him. He did not come until 5 minutes to 11am. He was a nice enough guy but this was unprofessional. Then his coworker hooks up my trailer, does checks, and I go to drive off. He didn't hook up the trailer properly and it falls off dragging behind my car while I'm going to leave the parking lot! Upon returning the trailer no one came to help unhook the trailer or put it in it's spot. This is common practice at other locations I frequent.

nichole B. 
Rating:
5.0

Customer did not leave a comment.

danial B. 
Rating:
2.0

It was fine just took longer than necessary with the paperwork. Guy wasn't there had to wait on him. Cant really say haven't rented anything from Uhaul before to compare.

Brenda O. 
Rating:
5.0

Excellent customer support!

MITOS S. 
Rating:
2.0

No equipment available. No dolley. Had to go buy one. It wasn't the persons fault, it was UHaul's fault completely. Horrible experiance and I will never use them again and I will never recommend them. they sent me way out of my way which cost me more money.

PAULA J. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
1.0

When picking up the truck, even though I did the 24/7 self pickup and arrived at the time I picked, I had to wait an extra 30 minutes to receive the keys for the truck. The store clerk had to call the uhaul clerk to come in.

Charlton B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL W. 
Rating:
5.0

Great Service

Luis M. 
Rating:
5.0

Customer did not leave a comment.

TASHA C. 
Rating:
5.0

Staff great.

Tiffany W. 
Rating:
5.0

Very nice staff

SARA H. 
Rating:
5.0

Everything was ready and available. No changes needed

Matt A. 
Rating:
5.0

Honestly nothing… the personnel at my location are excellent. They take the time to help and explain everything. They always make the process pleasant. Thank you for your service.

Ana L R. 
Rating:
4.0

Your online check in and check out did not work, I had to go in and do it on paper

Matthew T. 
Rating:
5.0

All was good. 😁

DWIGHT C. 
Rating:
5.0

Customer did not leave a comment.

ADAM J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Great staff.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Nothing at this time.

Lrr M. 
Rating:
5.0

Customer did not leave a comment.

Cy Y. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

It's always great doing business with U-Haul...!

Albert C. 
Rating:
2.0

Tell the truth. Be up front with people. I was told days I did not use I would get refund. LIES>

TINA S. 
No reviews have been submitted for this location.

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