Customer Reviews for Star Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Get more equipment

Rating:

5.0

Have more vehicles? Maybe a pick up truck ?

Rating:

4.0

You need some signage for this location. At first glance I thought it was strictly a storage facility. Great customer service!

Rating:

5.0

I was a PITA and the lady that dealt with my did it with poise and grace. Her customer service skills were excellent. A gem.

Rating:

5.0

great service with a smile

Rating:

5.0

Awesome !

Rating:

5.0

Nothing

Rating:

3.0

I ordered a dolly and blankets did not get either one of them.

Rating:

5.0

Very helpful fast

Rating:

5.0

Lisa is awesome

Rating:

5.0

Better parking lot would be nice

Rating:

1.0

I show up and its automated on the app, but the app isnt working. Cant find my location. Wont scan the bar code. The office (3rd party) said they are at lunch and would be back at 2pm. I come back at 2pm and its still locked. I wait......30 mins later they are still not back. I call customer service and it takes another 30 minutes for me to be walked through the process and get the keys. I reserved a dolly, paid for the dolly...but no dolly was in the truck.

Rating:

5.0

The costumer service I got was exceptional this location is absulutly wonderful I will only use this location for my business.Albert is the agent in which I did my business with he was very friendly and understanding .Albert shows the customer that some companies care . Thanks for the great experience.

Rating:

5.0

Great service

Rating:

2.0

I had reserved moving blankets but was told they were not available and this really messed up my move. I did not find this out until the evening before I was to pick up the truck.

Rating:

5.0

Phoned twice to let them know I was in town. No answer or call back.

Rating:

3.0

I'm not surprised there was no question asking for a rating of the pick-up process as U-Haul must already know they would be getting 1 stars over and over again. I was on the phone with customer support for over 30 minutes. Your pick-up process is NOT simple as it says when one makes a reservation. I could not get the email for the one-time verification code. I made multiple attempts, both on my own waiting to actually speak with a representative and then once I was able to get connected with someone. Finally, the woman I was on the phone with from U-Haul was able to figure out a way for me to get the code. Unfortunately, then there was an extensive wait for someone to call my contact to verify me. Once again, since my husband never received the call, she was able to get around it and move the process along. After eating through about 40 minutes of my scheduled time, we got into the truck and were set. I hope you are able to check the records as to who I spoke with because she was GREAT!! If not for her we'd probably still be sitting at that location to get the truck. And those emails with the one-time verification codes came hours later, after I had already dropped off the truck. I never did get a receipt either and since this was for business purposes I need that for taxes. The employees at the facility were useless. I was scheduled to pick-up at 9am, all they kept saying over the phone was "Sorry, can't help, we open at noon"; my drop off time was set for 1pm so, obviously, that was not an option to wait for them. This was a TERRIBLE process and I will go elsewhere in the future. Plus, I didn't get any reimbursement or savings even though I wasn't able to drive the truck off the lot until close to 10am, an hour after I should have been able to. Fix your process. U-Haul has been around long enough, is a huge enough company, with plenty of money, these issues should not have occurred. 1-star rating for U-Haul in general, 1 star rating for the pick-up process. I would give the woman I spoke with 5 stars, but not your customer service in general, that would be a 1 star rating as well.

Rating:

2.0

The office smelled like cigarettes. No one was available when I returned the rental and I waited 10 min and calling the phone number listed on the door. The entrance isn't big enough for more that one vehicle and there's no parking. The equipment was in good condition, however, and they were helpful in getting everything hooked up.

Rating:

5.0

The staff was friendly and courteous

Rating:

3.0

Not much space for parking or going into the office.

Rating:

5.0

Lisa is awesome helpful and does it with a smile

Rating:

5.0

Lisa is awesome!

Rating:

5.0

Quick easy painless

Rating:

5.0

Have more parking. And have a pick up truck would be better

Rating:

2.0

I had trouble checking in on my uhaul app to pick up the truck. The lady working in the office refused to help me for close to 20 minutes, she rudely informed me that it was her lunch break and that I was ridiculous! I will never go back there again.

Rating:

5.0

The selfie and DL pictures on my phone at the front desk were a bit muck

Rating:

5.0

Small drop off area.. a bit difficult getting into but service was very good and professional. Good job.

Rating:

5.0

new manager is very nice and keeps the place very clean inside and out.. keep up the good work. thank you again for all your help.

Rating:

2.0

The staff was nice but there was only 1 person amd I wasn't able to get the vehicle until nearly an hour after arriving to puck it up. The truck I received had someone else's property inside of it. Making it so that I was unable to use it. When I contacted the location about this they were apologetic but didn't offer any solutions. Again. I dont blame the employee as she was clearly working alone when the job seemed like it should ha e some assistance, but I can't really reccomend using them.

Rating:

5.0

Make the online check in and check system out more streamline and user friendly. Can't give suggestions for it, just felt clunky.

Rating:

2.0

The all electronic / online check in was not an easy process, I'd much prefer to interact with a person. The return location was already taken by a uhaul truck and nobody was in the office to help. Overall, not a good experience.

Rating:

1.0

Horrible service. Horrible experience. Place is a total scam. Never open. Took me 3 try’s over 2 days to return the trailer and no employees where ever present to help or assist or even answer a phone call.

Rating:

1.0

Customer service horrible. Billing incorrect. I have reached out to this location since 12/9/2021 no return phone call as of yet.

Rating:

5.0

Very easy staff to work with. I was there two years. Our items were always secure. I would use the facility again. Very polite staff.

Rating:

1.0

They charged my credit card an additional 9.63 for no darn reason. They had no right. The truck was returned on time with gas and within the 597. So why. I want my money back

Rating:

5.0

It's a nice place to be, clean and well organized. Just that it's kind of hidden from public view. I think you need a bigger signboard to be strategically and conspicuously mounted to create awareness of this beautiful facility in the neighborhood.

Rating:

5.0

Tow straps were frayed

Rating:

5.0

Very friendly and personable staff. I would recommend to family and friends

Rating:

5.0

There were several times that the gate keypad would not work so I could not enter the facilities. Also the office was not maned so I could address the issue right then.

Rating:

5.0

lisa is very helpful,it was easy moving in and out ,we needed a unit for a short time ,i give lisa 5 stars

Rating:

5.0

Lisa was always friendly and helpful. I will use this facility again if I ever need to.

Rating:

5.0

I had this unit for 14 years with few issues. I would recommend this storage facility

Rating:

5.0

Had my RV batteries stolen from my trailer. No video, no security, no reimbursement- no customer.

Rating:

5.0

They resurfaced the asphalt which denied me access without proper notice which forced me to move my son to Tucson without his stuff. Very poor customer service.

Rating:

5.0

When Kim was manager it was horrible. Since this new lady took over, it's been great. She is very helpful. Kim took my lock and several others off and never notified me. My daughter found it and the new lady replaced since she told Kim several months prior ( this is what she told me) to notify me, but never was. No excuses, she jumped. She is Awesome! Will return.

Rating:

5.0

The only cons were that I accidentally went over on my bill without knowing yet I received no emails or calls about it, instead I had a delinquent fee and lots of late fees. Also on 4 different occasions/days I tried calling. Not a single time (during posted business hours) anyone picked up the phone. Other than that the staff was friendly and everything was good.

Rating:

3.0

I am highly unsatisfied with my experience. Whenever I move, which I move often, I always choose Uhaul. So for this move I reserved a 15 foot truck a week before I needed it online. I received a call the day before pickup to confirm and they switched locations on me to 6215-6247 E Main St Mesa, AZ. We showed up at the first location at 8:50 am for a 9 am pickup. The lady working was very nice but took a while to open the door, and notified us that she has no trucks for us to take. It took over 25 minutes for her to get in contact with Uhaul to find a location. We went to the next location, 1864 E Southern Ave in Mesa, who luckily just got the truck the night before. Once we arrived and had to work through technical issues where it wouldnt allow us to pay. At 9:50 am we finallly got our truck when we were supposed to meet my moving help at 9:20 am... Uhaul did not communicate with these stores for reservations, for where trucks are, if trucks are ready. At 6215-6247 E Main St Mesa, AZ, the Uhaul representative tried to get the worker to rent us a uhaul truck that has not been inspected for our 800 mile trip. The truck we ended up renting was dirty and not clean, it was only swept out in the back. We disenfected it ourselves and it our paper towels were black, this is not acceptable during COVID. I suggest these locations increase their cleaning protocols, that Uhaul communicates with their stores, and to have consistent information given to customers. Both locations the staff was doing their best to get us a truck and had amazing customer service but it was very frustrating as I paid a few hundred dollars for a rental truck and did not get the service promised.

Rating:

5.0

New owner was very nice and professional

Rating:

5.0

Lisa was very good at meeting all of our needs as we stored our 40 foot Motorhome. We would store there again but moved to a coveted storage location.

Rating:

5.0

Give discounts Lol

Rating:

4.0

The woman at this location was very helpful after the whole scheduling / Pick-up dibocal from the first location. Reserved a car dolly and when I went to pick it up at the scheduled time, opps, it was closed. Ended up getting the dolly at Star Mini Storage but that was 10 miles out of the way in one direction. This experience has really turned me off to U-haul. I lost 2.5 hours and $20.00 in extra gas having to switch locations. Really disappointed.

Rating:

4.0

Last minute switch of equipment to this location resulted in unavailability of moving blankets - but it turned out OK.

Rating:

5.0

Kim did great job. Return was organized and quick.

Rating:

5.0

There could be a better system of knowing the inventory at all locations. I was happy to get a phone call advising me of location change for pick up of my equipment. Only, the inventory should already be known.

Rating:

1.0

This small facility is inconvenient for pick up service. It would do better as a storage facility only.

Rating:

1.0

Overcharged me for the truck and took an hour to get me the truck even though no one else was at the store or even wanting to use a truck. I would recommend anyone I know to avoid using this location for any service especially for uhaul.

Rating:

2.0

Clean the truck The truck had 1/16 tank of gas The truck had no radio antenna

Rating:

1.0

THIS WAS THE WORST DROP OFF EVER!!! There were no instructions on how to drop off the uhaul and no one was available to help. We were stuck there for over an hour trying to figure out how to leave the uhaul and keys. Absolutely horrible.

Rating:

1.0

Waited one hour for the clerk to leave her house. Which was on the property. I'm professional, Unacceptable service.. we will never come back here again.

Rating:

1.0

The lady that helped us was completely clueless. After 30 min she finally just let us take the trailer and said she would just email the paperwork.

Rating:

1.0

The person I dealt with didn't want to be bothered with my tailer return. He wouldn't close the contract, and I had to make calls to protect myself.

Rating:

4.0

Kim was wonderful! We rented a 5X8 trailer after filling the truck we had rented. One of the turn signals on the trailer wouldn't work. Through trial and error she discovered there was a problem with the connection on our vehicle. We were able to fix the problem and were on our way.

Rating:

1.0

The location was closed when I got there, barely any room to park the truck. I was charged another $6.00, don't know why. The called me to see if I had returned the truck because another family needed it, but never answered the phone when I called back.

Rating:

5.0

Started in a 5x10 then needed a bigger unit. Kim not only made it easy she also got me some help so I didn't have to move the heavy stuff by myself. I will definitely recommend this place! Thx Kim!! ❤

Rating:

1.0

Service online excelent.

Rating:

5.0

Nothing just keep Kim the manager and everyone should be happy happy happy

Rating:

5.0

My experience here restored my faith in UHaul.

Rating:

5.0

Manager on site was very helpful. Great location. I would highly recommend.

Rating:

1.0

Every time I called the rudest representative would answer the phone. The same person Kim told me they would be open at 9am. I show up at 9 and no one was there. I waited around 15 mins and nothing. I had to call multiple times after being told that I would be getting a call back from them (same person Kim). I'll also never go to this location ever again.

Rating:

1.0

Dingy, smokey in office, staff seemed confused

Rating:

5.0

Great service, locker was clean at the time of move in. Thank You

Rating:

1.0

See the notes attached to my contract

Rating:

1.0

AWFUL!I called left 3 msgs to confirm reso,never heard back then vm was full!Went there the day before and found a sign saying they`d be back at 2pm. I waited until almost 3pm and no one ever came.

Rating:

2.0

I dropped off one piece of equipment and the guy was less than helpful. It was a tight space and he couldn’t tell me where he wanted it. He wasn’t going to check me in until I mentioned it. Then he had to call the manager to figure out how to do it.

Rating:

3.0

We found many webs and 3 spriders 2/3 were actually still alive.

Rating:

3.0

Make sure you give the right truck and then make sure Traffic has their computers working properly. The lady at the mini-storage was doing her best with a flawed system.

Rating:

3.0

They had trouble putting things in place for me to take the tow dolly. When I returned it 3 hours later no one was there and I had to wait for 30 minutes for someone to show up. This is a storage place that does U Haul. Next time I will go to a U Haul place.

Rating:

3.0

Got there at 915am, no one in the office. Waited 15 mins for someone to show up. After, everything went smoothly

Rating:

2.0

Spent an hour with a janitor searching for the size unit I needed since no one was there. Typical storage site, clean, looks industrial, ect. 5/10 stars Good price, need to improve clerk availability.

Rating:

2.0

No one was there when we arrived and the entrance was so small and gated off that we had to drive the car around until the person came into the office and let us in. Other than that the lady was nice

Rating:

4.0

Make sure someone is in the office at 9am when the truck is supposed to be picked up.

Rating:

4.0

I was a very satisfied customer. Rented from this location twice this week and was happy with the service from beginning to end.

Rating:

3.0

Very helpful and quick, sent receipts online

Rating:

3.0

did not use facility

Rating:

3.0

did not use the storage

Rating:

4.0

Quick and easy to get a unit.

Rating:

4.0

Kim and Gail were very helpful and kind. They got me setup quickly.

Rating:

5.0

The whole process to make a reservation was simple and easy.

Rating:

5.0

The guy staff that was working there on Sat was very helpful and friendly.

Rating:

2.0

We needed a storage facility asap. When we arrived, the facility was closed. We arranged for another storage solution.

Rating:

4.0

Very reasonable prices and easy to use website

Rating:

4.0

Friendly staff. Clean. Good experience

Rating:

3.0

The staff is nice, Kim was very kind to me. The facility could use some TLC but I feel that my belongings are safe at Star Mini storage. Would recommend.