I am highly unsatisfied with my experience. Whenever I move, which I move often, I always choose Uhaul. So for this move I reserved a 15 foot truck a week before I needed it online. I received a call the day before pickup to confirm and they switched locations on me to 6215-6247 E Main St Mesa, AZ. We showed up at the first location at 8:50 am for a 9 am pickup. The lady working was very nice but took a while to open the door, and notified us that she has no trucks for us to take. It took over 25 minutes for her to get in contact with Uhaul to find a location. We went to the next location, 1864 E Southern Ave in Mesa, who luckily just got the truck the night before. Once we arrived and had to work through technical issues where it wouldnt allow us to pay. At 9:50 am we finallly got our truck when we were supposed to meet my moving help at 9:20 am... Uhaul did not communicate with these stores for reservations, for where trucks are, if trucks are ready. At 6215-6247 E Main St Mesa, AZ, the Uhaul representative tried to get the worker to rent us a uhaul truck that has not been inspected for our 800 mile trip. The truck we ended up renting was dirty and not clean, it was only swept out in the back. We disenfected it ourselves and it our paper towels were black, this is not acceptable during COVID. I suggest these locations increase their cleaning protocols, that Uhaul communicates with their stores, and to have consistent information given to customers. Both locations the staff was doing their best to get us a truck and had amazing customer service but it was very frustrating as I paid a few hundred dollars for a rental truck and did not get the service promised.David B.
Moving Truck Rental in Mesa, AZ at Star Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mesa, AZ 85204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Give discounts LolLisa B.
The woman at this location was very helpful after the whole scheduling / Pick-up dibocal from the first location. Reserved a car dolly and when I went to pick it up at the scheduled time, opps, it was closed. Ended up getting the dolly at Star Mini Storage but that was 10 miles out of the way in one direction. This experience has really turned me off to U-haul. I lost 2.5 hours and $20.00 in extra gas having to switch locations. Really disappointed.DANIEL A.
Last minute switch of equipment to this location resulted in unavailability of moving blankets - but it turned out OK.Louis T.
Kim did great job. Return was organized and quick.THERESA W.
There could be a better system of knowing the inventory at all locations. I was happy to get a phone call advising me of location change for pick up of my equipment. Only, the inventory should already be known.Lawrence M.
This small facility is inconvenient for pick up service. It would do better as a storage facility only.Randy K.
Overcharged me for the truck and took an hour to get me the truck even though no one else was at the store or even wanting to use a truck. I would recommend anyone I know to avoid using this location for any service especially for uhaul.Chris O.
Clean the truck The truck had 1/16 tank of gas The truck had no radio antennaLevi lee L.
THIS WAS THE WORST DROP OFF EVER!!! There were no instructions on how to drop off the uhaul and no one was available to help. We were stuck there for over an hour trying to figure out how to leave the uhaul and keys. Absolutely horrible.Jesika M.
Waited one hour for the clerk to leave her house. Which was on the property. I'm professional, Unacceptable service.. we will never come back here again.Steven O.
The lady that helped us was completely clueless. After 30 min she finally just let us take the trailer and said she would just email the paperwork.Lisa L.
The person I dealt with didn't want to be bothered with my tailer return. He wouldn't close the contract, and I had to make calls to protect myself.STEPHEN K.
Kim was wonderful! We rented a 5X8 trailer after filling the truck we had rented. One of the turn signals on the trailer wouldn't work. Through trial and error she discovered there was a problem with the connection on our vehicle. We were able to fix the problem and were on our way.nancy S.
The location was closed when I got there, barely any room to park the truck. I was charged another $6.00, don't know why. The called me to see if I had returned the truck because another family needed it, but never answered the phone when I called back.George B.
Service online excelent.Javier S.
Nothing just keep Kim the manager and everyone should be happy happy happyJeremy E.
My experience here restored my faith in UHaul.Timothy R.
Manager on site was very helpful. Great location. I would highly recommend.DAVID C.
Every time I called the rudest representative would answer the phone. The same person Kim told me they would be open at 9am. I show up at 9 and no one was there. I waited around 15 mins and nothing. I had to call multiple times after being told that I would be getting a call back from them (same person Kim). I'll also never go to this location ever again.Wendy N.
Dingy, smokey in office, staff seemed confusedHinrich E.
See the notes attached to my contractArt C.
I dropped off one piece of equipment and the guy was less than helpful. It was a tight space and he couldn't tell me where he wanted it. He wasn't going to check me in until I mentioned it. Then he had to call the manager to figure out how to do it.Aaron H.
We found many webs and 3 spriders 2/3 were actually still alive.TAIJA H.
Make sure you give the right truck and then make sure Traffic has their computers working properly. The lady at the mini-storage was doing her best with a flawed system.Ian P.