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CANDELARIO J
Customer Reviews for Star Spangled Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was ready on time. Was helped immediately. Did most of the front end paperwork online, which helped. Trailer was well maintained. Will do business with again.
Emil MWe had no problems dropping off. It was quick and easy.
eva JHave used this location several times......always friendly & courteous.
Wayne Tyou guys are great every time I use this place. don't know of any improvement you can make.
RONALD SGreat people 👏 👍 👌
MIROSLAV NThe people running this location were friendly, helpful, and excellent to deal with. I would highly recommend them and their fleet of vehicles.
Thomas SCustomer service was excellent. Check in and check out were quick and easy. Love using Star Spangled Sales for our truck rental needs.
mark eThe franchise was very helpful in showing me what I needed to do and I would absolutely go back to this location; however, the final emailed receipt charged me $20.95 "cleaning fee" on a car carrier. The pictures I took of the equipment after dropoff, makes me believe that this was in error. It was a surprise since they didn't mention it the following morning when I dropped off the wiring harness adapter. I was told it was ok to drop it off in the paved lot across the street because the jack was sinking in the gravel lot when I picked it up and it was pouring rain when I arrived after hours. I noticed they moved it back to the gravel lot the next morning so I'm sure that was a bit of a hassle. I was happy enough with the service and equipment, so it wasn't worth arguing about.
DAVID SI simply adore the staff at this location! I refuse to rent at any other location because they provide such a great experience
SCOTT PThe pick up and drop off was very easy and the staff was very informative.
KARYN BThe ladies at Star Spangled Sales were awesome! Thank you for your incredible service and amazing assistance.
Michael RVery smooth and fast pickup. The drop off was even faster. Reasonably priced.
DERRYL BKeep up the good work......always friendly & courteous!!!
Wayne THonestly the best UHual we’ve rented from! We always go back to them because they’re so helpful and friendly.
CHRISTINE RStar spangled sales always comes thru for me. Good vehicles and trailers. Friendly staff , and helpful.
MARK HGreat friendly people. Truck is always ready to go. Easy in and out.
MARK EBetter pricing
GARY BThe whole process was easy and the staff was friendly and helpful
MICHAEL DGreat location for renting. Friendly and helpful.
KRISTEN NVery friendly and veteran family who are a perfect for our needs. Thank you!
MARK TThe ladies here are fantastic. Always friendly and helpful. The only place i will ever go to when needing a rental.
KAREN BEmployee"s very Friendly
KEITH HI’ve Always received friendly & courteous service at this location!!
WAYNE TThe location was good and the woman I spoke with in regards to the rental was helpful. I schedules the truck for a pick up in Midlothian, which was closer to my home, but it got changed to Mokena. I tried to call the main number that was left by the representative who had left me a message about the change in pick up location, but after sitting on hold for almost 30 minutes I needed to hang up. There were also several issues trying to do the pick up using the app - the app wouldn’t load pictures, kept giving me an error and wouldn’t reload - and the was very frustrating.
Jessica MGreat truck, nice and new! Clean and easy to drive. Thank you for the affordable moving experience!
Laura LThank you for your assistance in acquiring a truck to move belongings.
PAUL HGreat availability and excellent customer service!!
JAMES KAll was good
Wayne TGreat rental experience - organized, efficient, quick. Highly recommend Star Spangled Sales
RYAN MFast, convenient and professional service. Staff was helpful too. Thank you.
MARION LVery nice people! I will say that the truck was somewhat dangerous every time I’d press the brake it continued to jerk the vehicle to the right very hard. That’s not good when you’re hauling stuff on the expressway.
ROBERT KStar spangled sales were helpful and courteous. The trailer from the original reservation i made at Uhaul 19600 s Harlem ave Frankfort il was not available, no trailer, the previous renter had not returned it on time. The staff at harlem was slightly interested in helping but star spangled sales cam through when i needed them .Disappointed in harlem office, but vert happy with star spangled sales, you can probably guess where i will go to any future uhaul need, star spangled sales. BTW what is the real benefit of making a reservation when there is no equipment available? and no notification from harlem office that the trailer was not there. Regards, Tim Kelly
TIMOTHY KGreat service. Nice people
JAMES KI rent trucks from Star Bangle Sales fairly often. They have always been a friendly group to work with and the trucks have always been been clean and ready to go. It's my pleasure. Thanks
MARK EGreat location and great staff
JAMES RAlways friendly & accommodating. I’ve rented from them appx 20-25 times over past 2yrs, and highly recommend using them!!
Wayne TIt was very good ...they were very nice and friendly and helped us so much thank you
TRAVIS DKind, decent and respectful ladies!
GARY GGreat service!!!
JAMES KMot a thinhg. Fast, friendly and courteous!
MICHAEL CNothing i always rent from them many of times nice people to do buisness with.
GREGORY FGreat customer service.
JAMES KGreat customer service. If they don’t have it they will get it!!
RAYMOND COutstanding customer service as always!
DEBR NRented small trailer twice in the last 6 months and the ladies there are very helpful. She even hooked up the trailer for me. Highly recommended.
don hExcellent location. Great service!!
JAMES KGreat customer service!
KRISTIAN CThis is geared more toward uhau as a company than the specific location. Original reservation was for another location and I was moved to this location because of availability. If equipment wasn't available at original the reservation should not have been allowed to be made. I scheduled pick up during the original locations buisness hours so as to be able to have a proceed with check in at pick up as I do not like to rely on an app for something like this. I was notified of the change in location by phone call but not made aware that the new location would be closed at pick up time and thus had to use the app to get the truck. Had problems with app as it seemed to keep glitching during the process. Made my whole rental process much more stressful than it needed to be.
William MStar Spangled Sales is the best , I always rent from them!
TERENCE BExcellent customer service
RICHARD S