The truck I rented was one of the worst driving vehicles I have ever driven. There is something wrong with either the front end or the suspension. The truck bounced back and forth as the speed was over 55 miles per hour. THERE IS SOMTHING WRONG WITH THIS TRUCK!!! I recommend you have complete mechanical inspection of this truck as soon as possible.
MICHAEL M
Customer Reviews for Star Spangled Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were a lot of problems that came up with this recent rental but their customer service was so amazing I am still giving them a good rating. My reservation got canceled last minute before I moved out of state. They quickly reserved another one for me very close to the original pickup location. Then my driver took my uhaul back and the app wouldn’t allow me to do the return. Called them again and it was just so easy. Always had really good experiences with uhaul. This time was a bit of a cluster, but it worked out well.
JOZEF GNothing you guys were excellent thank you very much!
JOSEPH MLoved working with these people!
ALAN ZGreat customer service! Lettie and her mom are super friendly and kind. Thanks for all your help ladies!
ANDREA ITerrific service!!
JAMES KWe had trouble with online check in the lady at this facility went above beyond !!!! Outstanding customer service
MARTIN RSo helpful and friendly. Would highly recommend.
JOHN HAble to get a truck on short notice, , only issue i encountered was the truck I was given only had a quarter tank of gas. I know I have to stop a gas station sometime before returning it, but not necessarily right when I picked it up!
THOMAS MBetter signage on street for office location. I pulled into the lot across the street where vehicles were parked and highly visible
PATRICK QGreat people. Will use them again.
JOHN MIt's great the way it is.
DANIEL AEasy and hassle free
JOHN FThe workers at Star Spangled Sales are awesome. I have rented at other places and these ladies are by far the absolute best I've ever worked with. They helped me to pick out the right sized truck, the right dates and times, and they made sure that I would get a good vehicle. They worked with me on all of the options so I would get what I needed at the best prices. I can't say enough good things about them. Five plus stars!
Michael RKey to the back cargo lock was not on the key ring, so we couldn’t use the lock
CONRAD BBarb was fantastic at Star Spangled Sales
David MService was quick and easy. Drop off two was a breeze. Made a last minute reservation after the first place couldn't make an accommodation, so we were very pleased this location had what we needed in a pinch.
ELIZABETH PBarb from Star Spangled was very helpful and the truck was is perfect condition.
Peter BNice job! Friendly and efficient!
ANDREW TFriendly staff. Easy pickup and drop off. Will rent from again.
BENJAMIN BHorrible experience!!! Pickup location changed twice to third location 🤬then got truck with 3/8 tank of gas! 😖you asked us to take a trailer to our drop off. We drove for 1-1/2 hours to 3 locations refusing YOUR equipment! You should close the doors. Unacceptable. Negative 300 rating. Give us our money back and go away… for ever. Can’t say enough negative to express your mess 🤬
WAYNE HGreat customer service Very helpful
MARK DStaff was super nice. Great all around experience. Thank you!
MICHAEL SGreat job
DAVID CKeep up the good work.
ANTHONY CNothing everything went as smooth as was expected. Super nice people to deal with which is really good.
ANTHONY KEquipment was ready on time. Was helped immediately. Did most of the front end paperwork online, which helped. Trailer was well maintained. Will do business with again.
Emil MWe had no problems dropping off. It was quick and easy.
eva JHave used this location several times......always friendly & courteous.
Wayne Tyou guys are great every time I use this place. don't know of any improvement you can make.
RONALD SGreat people 👏 👍 👌
MIROSLAV NThe people running this location were friendly, helpful, and excellent to deal with. I would highly recommend them and their fleet of vehicles.
Thomas SCustomer service was excellent. Check in and check out were quick and easy. Love using Star Spangled Sales for our truck rental needs.
mark eThe franchise was very helpful in showing me what I needed to do and I would absolutely go back to this location; however, the final emailed receipt charged me $20.95 "cleaning fee" on a car carrier. The pictures I took of the equipment after dropoff, makes me believe that this was in error. It was a surprise since they didn't mention it the following morning when I dropped off the wiring harness adapter. I was told it was ok to drop it off in the paved lot across the street because the jack was sinking in the gravel lot when I picked it up and it was pouring rain when I arrived after hours. I noticed they moved it back to the gravel lot the next morning so I'm sure that was a bit of a hassle. I was happy enough with the service and equipment, so it wasn't worth arguing about.
DAVID SI simply adore the staff at this location! I refuse to rent at any other location because they provide such a great experience
SCOTT PThe pick up and drop off was very easy and the staff was very informative.
KARYN BThe ladies at Star Spangled Sales were awesome! Thank you for your incredible service and amazing assistance.
Michael RVery smooth and fast pickup. The drop off was even faster. Reasonably priced.
DERRYL BKeep up the good work......always friendly & courteous!!!
Wayne THonestly the best UHual we’ve rented from! We always go back to them because they’re so helpful and friendly.
CHRISTINE RStar spangled sales always comes thru for me. Good vehicles and trailers. Friendly staff , and helpful.
MARK HGreat friendly people. Truck is always ready to go. Easy in and out.
MARK EBetter pricing
GARY BThe whole process was easy and the staff was friendly and helpful
MICHAEL DGreat location for renting. Friendly and helpful.
KRISTEN NVery friendly and veteran family who are a perfect for our needs. Thank you!
MARK TThe ladies here are fantastic. Always friendly and helpful. The only place i will ever go to when needing a rental.
KAREN BEmployee"s very Friendly
KEITH HI’ve Always received friendly & courteous service at this location!!
WAYNE TThe location was good and the woman I spoke with in regards to the rental was helpful. I schedules the truck for a pick up in Midlothian, which was closer to my home, but it got changed to Mokena. I tried to call the main number that was left by the representative who had left me a message about the change in pick up location, but after sitting on hold for almost 30 minutes I needed to hang up. There were also several issues trying to do the pick up using the app - the app wouldn’t load pictures, kept giving me an error and wouldn’t reload - and the was very frustrating.
Jessica MGreat truck, nice and new! Clean and easy to drive. Thank you for the affordable moving experience!
Laura LThank you for your assistance in acquiring a truck to move belongings.
PAUL HGreat availability and excellent customer service!!
JAMES K