Was transferred here the morning of pickup because the original location didn’t have my rental ready. The agent who transferred me to this location did not update my reservation correctly so I was not able to get into the lockbox since the location was closed. The truck I was supposed to pick up was blocked in so even if I was able to get the keys, I was not able to get the truck out. Was able to contact the owners of the tow lot and they met me there to move the truck to help us. Owners were amazing, the first 2 U-Haul customer service agents were awful and not helpful at all. The third however, Crystal I believe, was very helpful and knew exactly how to help.
Jonathan P
Customer Reviews for Starks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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