No dolly was available, no dolly was on the rental truck yet you charged me for a missing dolly. I need a refund immediately!!!!!
JANICE M
Customer Reviews for Stars & Stripes LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve
RYAN MVery nice people.
Kenneth Mbad neighborhood, no chairs for customers
Guy FAngel was very nice and accommodating. I watched him be very generous and helpful with the 2 couples that were ahead of me in the office.
MICHAEL LGreat people. Excellent experience.
JAMIE GI rented a 20 foot moving truck and a car hauler. The car would not fit on the trailer because it was a little too low from the factory. I called and asked if I could bring it into trade for a dolly. They told me yes and then, when I was five minutes away from there, they told me they couldn’t do it because I was no longer in their system, which turned out to be a lie so I will be contacting corporate over this. I spent $1000 just in equipment to move my stuff and I had to leave my vehicle in Georgia because this place lied and then this because they were gonna close at 6 o’clock and it was 530. They wouldn’t trade me trailers and lied to me and the car trailer ramp didn’t even wanna pull out or work overall shitty experience.
TIMOTHY TVery crime rider area. Owner has drop of location marked but if you drop of there he will demand you move equipment to across thr street even after dripping off
Andrew ESuper friendly and helpful.
BRIAN HThe young man working that day was very helpful, knowledgeable, and friendly.
BRETAGNE OStaff was very good no complains for that part at least
Neil YAngel was a helpful, stand-up guy and would highly reccomend him to anyone looking for a U-Haul in Savannah.
OLIVER GThis is a smaller U-Haul business, but it is Veteran owned. I highly recommend contacting this facility to see how they can assist with your U-Haul needs.
MARK HWhen I rented the truck & arrive at my location, the trailer was covered in trash from the last customer. Multiple bottles, many sheets of papers, rolled up tape everywhere & a few cans. It wasn't a big deal beyond just the fact that I barely used the truck so had I not cleaned it I would've been charged for a previous customer's mess. Everything else here & with my rental was perfect!
CLAYTON HLove the father and son team! They were very accommodating and helped me based on my schedule for unloading. Thanks guys!
MICHAEL DFailed to instruct on car carrier hookup to truck. All safety chain connections not connected.
WALTER RHorrible customer service .. owner & staff was very unprofessional at stars & stripes LLC located at 515 west 31st st 31415! Owner told me during my inspection taking pictures that “why are you taking 1,000 photos we know what’s wrong with our equipment!” & “if you don’t like it give the keys back & get your money & go” that was very disrespectful & I’ll NEVER tell anyone I know to visit that location even if it’s the only location available. Felt very racist & inappropriate !! Hole in the truck floor where loading is required. Seats had rips & tears. It wasn’t worth the $100 I spent for 4 hours. Highly not recommended
JEMMERIO Sgreat customer service, easy and quick process & explains everything thoroughly
SNOWY FOwner was very rude. I had booked online and the price when I went to pick up the truck was very different. The owner was not understanding at all when I tried to explain what I booked and told me “just be glad you’re healthy and move past it”.
STEVEN EThey overcharged me. They sent me to three different locations. They didn’t have a truck. The best place is where I drop it off. They are very nice. I would never recommend U-Haul again.
PETER MGentlemen was making very derogatory comments about another minority owned business
KENNETH JThe staff was excellent well returned at this location over any other u-haul company and plus they are open on Sundays that’s a big plus keep up the good work
ANTONIO CNice man
FREDERICK NLocation for drop off was in a bad part of Savannah Georgia and the lot was blocked with orange cones to keep from us being able to drive in to drop off so the representative came out to the street to get the truck from us. Young guy and not too friendly. We chose this location (which was far from home) because we wanted to save $87.00 from the original quote online, but ended up getting an additional charge of $88.00 at the end of everything which seemed wrong.
CORINNE PThe improved better sistem for delivery items what people order whit rentals. I ordered few items boxes for packing and still waiting, It was 7 days . Very disappointing!
Bojan AFast service and nice guys. Will use them!
KEITH GQue el personal sea más amable
JOSE LI can't think of anything Your Customer Service man is excellent at his job and lacks nothing
MARY WOriginally, I selected local vendor for vehicle, pickup location was changed bu UHAUL, but pickup time was not changed. I got to the new vendor location (15 miles from my original pickup point) only to find out that vendor did not open until 1200, 4 hours after my original pickup time! I was able to locate a 3rd vendor with the vehicle I needed (20 miles from the updated vendor - in the middle of Savannah, which was having a college homecoming parade while i was trying to pick up a 26' uhaul van). The vendor helpful and is the ONLY bright spot I had for the pickup experience. Recommendations: Do better coordinating pickup if pickup locations change!
ADRIAN GYes. Equipment was very clean
GERALD RThe location had a locked gate and I had to hope a curb to get the truck in the lot. This is not the locations fault but a uhaul problem I was charged additional funds because i was required to pass three others uhaul locations to get to this location to drop of the truck. More gas to be used and more miles on the truck. Very unhappy with uhaul.
Robert SThe truck has multiple lights on the dashboard and there were bells constantly going off while I was driving. I also was charged an additional $46 for mileage. I spoke with the customer service rep and the first amount to miles he put down was 15. I told him that was not enough and we agreed to change it to 50 miles. He did not and I was literally charged an extra $46. This is unacceptable. I want a refund for the excess mileage asap. Thank you
SATIN KWas dispatched a 10' truck with brake, stability-trak and other warning lights indicated. Worker at this location told me that it was just a bad sensor - no big deal. Truck was not in good condition. Location was no secure parking for patrons.
CHRISTOPHER CEverything and everyone was very professional and informative. Will let everyone know about this business and location. For the next customer...Tell them to relax. They got you...Before , during and after. Thanks
NTHNIEL DThe worker was very unprofessional he talked to me any kind of way and he had a very nasty attitude
Eva WPeople perfectly friendly and professional! Truck was very old and clunky.
CHRISTOPHER CThe owner of the company helped me and he was very friendly and accommodating. The truck was in great condition and I had no issues. I will definitely come back to this location if I need another rental, they had a lot of units available.
SAVANNAH EI have a permanent Mexican license issued by the Mexico City government. Your system cannot process a reservation for a visa which has no expiry date. You should consider this option
Luis MCheck engine light on. Door didn’t stay closed.
GREGORY GManager was rude and treated me condescendingly. Truck also had check engine light on but they didn’t care.
FEBIE HThis is the 3rd time in 2 weeks I’ve rented from the folks at Stars & Stripes. Super friendly and helpful, and their hours are convenient. They went out of their way to make sure I didn’t miss my pick-up time when I needed a specific vehicle as I didn’t realize that the U-Haul reservation for pick-up is limited to one hour unless you contact them to modify it. That was a huge save and I’m grateful for their conscientiousness.
CYNTHIA DThe staff is AMAZING! Very kind, helpful and friendly. It was so refreshing after my godawful terrible experience at the Ogeechee Uhaul location last time I moved. I will happily be back for their services and support this business.
CORRINNE CCan't say enough about Stars & Stripes! The owner is super nice and was very helpful both times we were there. Thought we had the right sized trailer to move our son home from SCAD, but movers said no. Returned a week later and Angel had the correct sized truck waiting & ready. Truck was clean and we had no problems driving it back to Michigan. Would highly recommend Stars & Stripes whether it's a local move or long-distance, great hard-working veterans going out of their way to please customers. Thank you again for helping us during a stressful time!
LELAND MWe did the night drop - this is a great location !!!
WILLIAM HStars And stripes is one of the best Uhaul locations I've ever been. Highly recommended!
JUAN GGreat customer service.
JUNIOR GQuick drop off
eric sLocation was late opening and then tried to tell me I didn't have a reservation and it wasn't paid for. Rude
Kory PEasy drop off and folks kind
BRIAN BNeed more parking
Odette DThe equipment was clean and well maintained. I would recommend this location to anyone. The location opened a few minutes late; however, it was worth the wait. Very professional former military vet!!!
Ronald AThe customer service was very poor, and when we arrived to do self pick up, the van was not set up for that from the company so we had to wait until they opened (which was 15 mins late). Then after dealing with a rude employee we were told the vehicle was not available and we had to rent a different size. Our 7am pickup turned into a 9:30 pickup and cost us more than the estimated quote.
Anna RThe owner was very sarcastic and not helpful at all . I went to the wrong door he said you can't read , Imma put some pit bulls back there. When I returned he was argumentive about gas . I will never go back to that location.
Pam CWasn’t able to pick up the truck until an hour and twenty minutes after the time I signed up for (9:20 am vs 8 am). Management was indifferent and said it wasn’t their problem
Sean BPatient is key to customer service and every staffed present did so
ramona aThe guy said it didn't matter what happened I have to pay according to the contract. Never again.
David SExcellent customer service!
Kristen DGET RID OF THIS PLACE. THE OWNER CALLED ME RACIAL SLURS. ITS VERY BAD MANAGEMENT AT THIS LOCATION. I WOULDNT RECOMMEND THIS PLACE TO A BOTTLE OF WATER ! DO NOT GO HERE.
Genesis AThis review is not about the location but rather your piss poor business model. Ordered a 20ft truck on 6-4 at a location 5 miles from my home for move on 6-29. I went in on 6-28 to verify and found out there was no truck available and had to go 20 miles from my home. I had people scheduled at 35$ per hr.to help me move. (This was a local move). Only got communication when I went in to verify. You should spend you resources on getting the trucks to where they are needed rather than cheaping out on virtual assistants(WTF). People plan their moves based on time, effort and resources. Your business model is based disorganization and greed. Bottom line is that using your service is a crap shoot.
Ken WDefinitely going there again, the front desk was super friendly ,I mean all of them. Listen, If someone out there need a real quick move like a snap of a finger, mannnnnn this the perfect place. Go there ya'll impress how they handle business. Thanks guys.
mac gVery helpful. Politely modified my reservation.
Steve J