If you're having trouble with Uhaul corporate, call this outlet directly. Their service is great.
David M
Stars & Stripes LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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For context, my family did U-Haul for over 20 years, and I am well aware of how U-Haul, dealers, and the system as a whole work. I rented a covered 4x8 trailer, and knew I would need a hitch-ball attachment for my truck. The dealer proceeded to "sell" me U-Haul's property and charged $55 to his personal business for it, saying it was mine to keep. The interaction was pleasant enough, and I figured he had misspoken and I'd address it after the return. As soon as I left the lot, the trailer was making such an incredible racket that going above 15 mph would completely drain out any other noise within the truck. It felt wrong to the person I was with and me, so I pulled over into an empty lot in town to check the hook-up. My friend was looking at the U-Haul website to check the protocol, which said to go back to the dealer if there's an unusual noise. This lot I pulled into had four men sitting outside, clearly their property. When we got out of the truck, they asked us if everything was ok and told us the noise didn't sound right. They waited a couple of minutes and then offered to check it for us, to which we said yes. One of the guys said it seemed like the hitch-ball attachment was too small for my truck, and that it was likely the gaps making that much noise rather than the trailer. With that observation and the website telling us to go back, I turned around. When I got back to the U-Haul dealer, I asked if there was a bigger size hitch-ball because I was worried about the noise it was making. He asked me if I had pulled over and talked to the “four black men across the road”, to which I paused and answered yes. After that, he started aggressively raising his voice, saying these guys were “a bunch of lowlifes” and began accusing them of sexual assault and harassment against his female customers and at his wife’s salon. I was extremely uncomfortable and beginning to cross over into fear, so in the calmest voice I could manage to avoid more upset, I asked him not to talk that way and if we could have a less aggressive conversation. This agitated him more, and he went on and on for ten minutes about calling the police on these people before, making allegations, talking down to me as a young woman, how he was the professional, so I should only be listening to him. He said I was wrong, and after I would periodically butt-in to try and reassure him that I only wanted to make sure everything was ok and I wasn’t hurting the equipment, in a hostile tone, he said, “That is the 7th time you’ve asked that. Are you going to keep questioning the professional?” Scared and upset, I said no and left. I had originally planned to go to a different place for the return, but time did not allow me that grace. I went back, and as soon as he walked out and saw me, the hostile tone returned. “Was it a problem like you thought?” I was being as nice as possible for things to go as smoothly as they could. I backed the trailer in while he talked down to me, while (incorrectly) directing me. In a rush to hook up the trailer before bringing it back, the chains were not hanging properly, leaving them to drag on the half-mile trip back to the dealer (completely take responsibility for). He noticed, and again with the berating, saying things like: “Did you unhook the trailer? Yeah, I can tell because you did it wrong.” “You were questioning me, the professional, but you can’t even hook up a trailer right.” “You ruined the chains. This is coming out of your bank account.” When I asked him to please speak to me more calmly because his tone was hostile, and I was uncomfortable. He said more: “I am not hostile, people only say that when they’re wrong. You weren’t listening to me, and now you’re upset you did this wrong.” I kept trying to intervene, saying I understand and take full responsibility, but I would like this to be a calmer conversation. (I was scared because I was alone as a young woman. I thought I was going to have to call the police if he got any worse.) He proceeds to pull out his personal phone and begins recording me saying how I was questioning him first, that I messed up his chains and he’s charging me for it, records the chains and the trailer ID, and after I asked him to stop recording me because I was uncomfortable (and he didn’t have my consent), he shifted the camera only slightly. After he put the phone back in his pocket, I guess because he was satisfied with getting my behavior on camera, I asked about the hitch-ball. “This is U-Haul’s property. Are you not taking it?” “No, you paid for it, but I could lie and take it back.” He immediately stormed away as I was asking if I needed to sign any paperwork or anything. I made the report as I was leaving the lot and was almost in tears. The representative apologized and said she’s not heard of something this extreme, and they will resolve it as soon as possible. I’m still waiting on the resolution, and what to do with U-Haul’s equipment that I just have.
Helena PThe owner is fantastic and very helpful.
Paul MWhen I dropped off the truck and wanted to return the key, the owner of the Uhal place was having a verbal argument with the people who were at the business next door. It was very unpleasant and unprofessional.
Janice CHave a little bit cleaner place.
JUDALINE M