Customer Reviews for State Street Stop N Go
(U-Haul Neighborhood Dealer)

190 reviews

400 State St   Rochester, NY 14608

(585) 672-6485

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 10 am - 8 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(585) 672-6485

400 State St
Rochester, NY 14608

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 10 am - 8 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had to wait for the attendant to finish his personal conversation outside before I was helped. This took 3 to 4 minutes after seeing me standing at the specific counter.

Welton M. 
Rating:
5.0

Customer did not leave a comment.

Christin G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ELINOR J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

This was an absolute disaster, the man waiting on us was pleasant but it was 8:30PM and dark. We did not see that the tires were bald and the inside of the truck was filthy. They had just used it for a barbecue business and it stuck and was full of grease. The mileage was considerably higher than what we were shown ahead of time. Are experience was a disaster. It took over an hour for my son to power wash and Clorox the interior truck loosing precious packing time. The tires were so dangerous that we ended up calling uhaul and after over an hour wait they set us up to have the tires changed yet losing more precious packing time. The truck was still way out of alignment which made the over 4 hour drive to our destination on the NYS thruway even more difficult. This was a horrible experience over all and I would like to discuss reimbursement that I think we undoubtedly deserve. I intend to take this further.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Jainulabdeen I. 
Rating:
1.0

Didn't have the dolly i rented and was charged for even though the one i was given was $3 cheaper and made my arrangements for moving an appliance way harder. Was told i didn't need to take the U-Haul survey sent to me to rate the condition before driving It , when there was a dent on the door and a broken mirror - was weird to me. The guy was on his phone when finishing the rental process- he was very nice, just feel like i may no longer use U-Haul anymore from a couple bad experiences now. Don't rent out what you don't have at the location requested- had to pay more in mileage because It was Way further away. Availability should be up to date as rentals go through.

Nichole O. 
Rating:
5.0

Customer did not leave a comment.

Cammy C. 
Rating:
3.0

I was almost charge $30 for not returning at 1/4 of a tank. Even though I picked up the truck with the tank ok less then 1/4.

Janikwa C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Staff is much friendly on state st than the Rochester airport location. We didn't realize our preferred location changed the the girl working at Ajax was rude. Get some customer service skills.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Zack Z. 
Rating:
3.0

The guy who helped me was very nice and courteous. The business is not the primary business on the site and takes away from the uhaul portion. I did wait for 15 minutes while the employee helped people for the other business. Not a big deal, but had it been a rush time would have made it bad. In addition, the parking lot is small and shared with other businesses. Maneuvering a trailer is near impossible. just turning a car around was difficult.

Philip B. 
Rating:
4.0

Customer did not leave a comment.

Kent M. 
Rating:
3.0

Customer did not leave a comment.

Derry C. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
4.0

Customer did not leave a comment.

PRECIOUS E L. 
Rating:
3.0

Customer did not leave a comment.

SANDYE Z. 
Rating:
3.0

Dealing with an issue of being over charged. No one has reached out to me yet.

Jason C. 
Rating:
2.0

When I arrived to pick up truck it was not there and person working there did not care and just gave me the 1-800 number. After being on hold for over twenty minutes the person was able to help us out. The truck was at the place we went to and we had to return to pick up with no apology.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

HENRYSCOVEL S. 
Rating:
2.0

I paid for a dolly but there was none in the truck when I picked it up

Loriann F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERROSE C. 
Rating:
5.0

Customer did not leave a comment.

Shrikant A. 
Rating:
4.0

Customer did not leave a comment.

max L. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH R. 
Rating:
3.0

The didn't have the appliance Dolly I wanted and I had to manage with the Utility Dolly. I expected the fuel tank to be near full but it was at an awkward position which made refueling to the same point difficult. The inside of the truck was dirty. The utility dolly was not fastened to its strap when I got the truck and I didn't realize that until we heard the rattling sound from behind.

Atma A. 
Rating:
5.0

Service was super, friendly, professional, and swift. Plus we got delicious BBQ after drop-off at the same location, which was a huge bonus.

Mallory S. 
Rating:
4.0

Customer did not leave a comment.

ARTEM A. 
Rating:
2.0

Customer did not leave a comment.

KENUSHCAA H. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Customer did not leave a comment.

AMBERDESIREE G. 
Rating:
5.0

less than 15 minutes pull in- pull out time. excellent customer service

MARKEDWARD E. 
Rating:
1.0

Customer did not leave a comment.

Maria N. 
Rating:
1.0

The truck was dirty, and in a very bad shape, one of the passenger rear tire was loose. The location where the unit was is not safe at all for you to leave your care while using the truck. I'll make sure next time to get my truck from somewhere else. Not recommend this location at all.

CHERLYNE S. 
Rating:
5.0

Very nice employees!

Bridget L. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDEDWARD C. 
Rating:
3.0

Customer did not leave a comment.

Shyajia W. 
Rating:
3.0

Vehicle wanted was not available, time for pickup was off by 1 hour plus, charged over $400 extra for much larger vehicle than wanted, cost of gas to move less than 500 miles was $245 (for 26' gas hog) and the only good thing was didn't have to stack anything due to truck area was double of what was wanted.

Terry M. 
Rating:
4.0

Pads had a smoke Baroque smell, made cloth furniture smell the same. Not good.

Andrew G. 
Rating:
1.0

The location was sketchy at best with no clear area to park vehicle. Non-U-Haul vehicles were parked in area.

Donald B. 
Rating:
4.0

I was okay with the experience, I understand it was a moving truck company.. there was someone else's belongings in the back of the truck when I rented it, I didn't realize it until I got to my residence to open the back and start to clean out my house.. all in all, it was a good experience though

CECILYA H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very courteous help very trustworthy operation I would recommend renting a U-Haul from this small business

KENNETHR S. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

I NEVER RECOMMEND THIS LOCATION FOR NOBODY!!! THE TRUCK IS EMPTY, NO GAS, I PUT $20.00 AND THEY NEVER RETORN ME BACK MY MONEY!!! I NEVER GO AGAIN TO THIS PLACE TO RENT THE TRUCK. N GOOD LUCK

MILDRED P. 
Rating:
5.0

Customer did not leave a comment.

SULEIMANABDULLAH H. 
Rating:
1.0

Get reliable and honest staff

Romika P. 
Rating:
1.0

Customer did not leave a comment.

SARAHJ C. 
Rating:
1.0

This is a worst location it took me 15 min to return trailer because the guy was busy making tacos for other customer ,its a restaurant +convenience store+ uhaul ...

shahroz F. 
Rating:
5.0

Customer did not leave a comment.

Marc Z. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Reagan M. 
Rating:
5.0

Laid back easy going place with an amazing staff!

John H. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
1.0

I took an airplane and an Uber to arrive at the rental location that was in my contract, only to find that they moved my rental to another city! They said they sent a text - to a land line. The customer service person I spoke to, after 40 minutes of being on hold, was snippy and unapologetic. Very poor customer service.

Andrea M. 
Rating:
1.0

You need to close this location. They share a building with a rib place. We had a hard time pulling into this location. Before pulling we had to call them to move a truck and wait for rib customers to move their vehicles. My paper work was completed a day later than drop off.

GARY WILLIAM L. 
Rating:
5.0

The owners were amazing. Verrry professional, friendly, & honestly hilarious! Thank you for all your help

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Very nice and easy transaction..

Igor V. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Just great

federico R. 
Rating:
4.0

Customer did not leave a comment.

Orleatha O. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
1.0

Customer did not leave a comment.

Kinisha F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELR C. 
Rating:
4.0

Our daughter dropped off the truck so I have no feedback to give on the other end.

KIMZAHN P. 
Rating:
5.0

Excellent customer satisfaction, I would be back here if I need a truck rental again 🤞🏽

EDDIE D. 
Rating:
3.0

Customer did not leave a comment.

Wenona P. 
Rating:
4.0

Customer did not leave a comment.

Nakiya P. 
Rating:
5.0

Customer did not leave a comment.

NASHAUN R. 
Rating:
3.0

The app/online experience was abysmal. I will be looking at other rental options in the future. The guy at the desk was kind and helpful, to the best of his ability.

KATHLEENNICOLE L. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
5.0

Great customer service, a really positive and happy vibe

Jill D. 
Rating:
5.0

Customer did not leave a comment.

JACK D. 
Rating:
5.0

I was over charged and currently fighting to get reimbursed

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Jennysel A. 
Rating:
1.0

They charged me for a cleaning fee and I tried contacting them at the provided email address (multiple times), but they never responded. Frustrating.

Tayfun S. 
Rating:
3.0

The van I rented had a constant Check Engine Light. This reservation was odd from the beginning. I originally selected the U-Haul location: Gibbs Street Self Storage, 225 Gibbs St., Rochester, NY 14605. I received a call transferring my rental to this less convenience location on State Street. The neighborhood not as good and further away, but since I was not given other options, I took it. Listen to the tapes. I was steered only to this location. When I went to pick up the vehicle, they didn't have furniture dollies; further delay. So I called over to Gibbs to inquire about dollies, which they had two. When I went to pick up the dollies, I see no less than 3 vans identical to mine at the location. I inquired of the Gibbs location manager why they were not available and why I was transferred. She was irritated, because those van were available and had been all week. This whole thing stinks of U-Haul Corporate running an share-the-wealth campaign on it's dealers. Is U-Haul taking customers away from their better neighborhood, higher quality dealers and giving them to the lower quality, poor neighborhood dealers? I'd like an answer as to why I was forced away from where I wanted to go. I have the business card of Gibbs Storage and they told me to call them directly next time. But if U-Haul is in the habit of moving me from my desired location in order to share the wealth, you've lost a customer. I want to choose where I go! Again, I'd like to know why this was done. THE VANS WERE AVAILABLE!! Don't tell me they were not; the Gibbs owner verified it.

Jim W. 
Rating:
5.0

Really friendly staff that was so helpful! Loved the combination of U-Haul and J-Ribs, good idea to have some decent food after hard work.

jacobus B. 
Rating:
5.0

Customer did not leave a comment.

JOHNF JR K. 
Rating:
5.0

Customer did not leave a comment.

mirella H. 
Rating:
5.0

The staff at J Ribs rock!

Thomas L. 
Rating:
5.0

Best U-Haul place ever! Will definitely use State Street Stop N Go again.

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

great service

jeremiah S. 
Rating:
1.0

Shattered glass in the back of the truck didnt realize it till we had items in it already glass was not from any items i brought on truck cut my finger on a few shards was also told vehicle was on a quarter tank and to return it on quarter tank i was charged for fuel regardlessly? Needle was above quarter tank when returned to location im extremely dissatisfied

Christopher K. 
Rating:
5.0

Great service, friendly staff, courteous, and extremely professional customer services.

CYNTHIA L. 
Rating:
4.0

Very good customer service. My only problem was the u-haul did not have a ramp to roll the appliance utility cart down with my refrigerator therefore I had a difficult time getting it on and off of the truck.

Tammy W. 
Rating:
5.0

Friendly service, no complaints here!

Nicholas N. 
Rating:
4.0

Customer did not leave a comment.

Rivka H. 
Rating:
5.0

Customer did not leave a comment.

dorothy B. 
Rating:
5.0

Definitively, this is the best UHAUL branch that I have ever worked with in the city or county. Excellent customer service that was hassle-free and extremely efficient. I was in and out in 12 minutes.

Michael P. 
Rating:
2.0

Customer did not leave a comment.

Chloe M. 
No reviews have been submitted for this location.

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