Our daughter dropped off the truck so I have no feedback to give on the other end.KIMZAHN P.
Trailer Rental & Towing in Rochester, NY at State Street Stop N Go
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rochester, NY 14608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Excellent customer satisfaction, I would be back here if I need a truck rental again ðŸ¤žðŸ½EDDIE D.
The app/online experience was abysmal. I will be looking at other rental options in the future. The guy at the desk was kind and helpful, to the best of his ability.KATHLEENNICOLE L.
Great customer service, a really positive and happy vibeJill D.
I was over charged and currently fighting to get reimbursedTimothy E.
They charged me for a cleaning fee and I tried contacting them at the provided email address (multiple times), but they never responded. Frustrating.Tayfun S.
The van I rented had a constant Check Engine Light. This reservation was odd from the beginning. I originally selected the U-Haul location: Gibbs Street Self Storage, 225 Gibbs St., Rochester, NY 14605. I received a call transferring my rental to this less convenience location on State Street. The neighborhood not as good and further away, but since I was not given other options, I took it. Listen to the tapes. I was steered only to this location. When I went to pick up the vehicle, they didn't have furniture dollies; further delay. So I called over to Gibbs to inquire about dollies, which they had two. When I went to pick up the dollies, I see no less than 3 vans identical to mine at the location. I inquired of the Gibbs location manager why they were not available and why I was transferred. She was irritated, because those van were available and had been all week. This whole thing stinks of U-Haul Corporate running an share-the-wealth campaign on it's dealers. Is U-Haul taking customers away from their better neighborhood, higher quality dealers and giving them to the lower quality, poor neighborhood dealers? I'd like an answer as to why I was forced away from where I wanted to go. I have the business card of Gibbs Storage and they told me to call them directly next time. But if U-Haul is in the habit of moving me from my desired location in order to share the wealth, you've lost a customer. I want to choose where I go! Again, I'd like to know why this was done. THE VANS WERE AVAILABLE!! Don't tell me they were not; the Gibbs owner verified it.Jim W.
Really friendly staff that was so helpful! Loved the combination of U-Haul and J-Ribs, good idea to have some decent food after hard work.jacobus B.
The staff at J Ribs rock!Thomas L.
Best U-Haul place ever! Will definitely use State Street Stop N Go again.Frederick D.
great servicejeremiah S.
Shattered glass in the back of the truck didnt realize it till we had items in it already glass was not from any items i brought on truck cut my finger on a few shards was also told vehicle was on a quarter tank and to return it on quarter tank i was charged for fuel regardlessly? Needle was above quarter tank when returned to location im extremely dissatisfiedChristopher K.
Great service, friendly staff, courteous, and extremely professional customer services.CYNTHIA L.
Very good customer service. My only problem was the u-haul did not have a ramp to roll the appliance utility cart down with my refrigerator therefore I had a difficult time getting it on and off of the truck.Tammy W.
Friendly service, no complaints here!Nicholas N.
Definitively, this is the best UHAUL branch that I have ever worked with in the city or county. Excellent customer service that was hassle-free and extremely efficient. I was in and out in 12 minutes.Michael P.
This is day 3 still ain't get my deposit backALTON D.
The custom service was very poor, the truck was so dirty and smelled bad, and took Jesse about 45 min to hand me the key to U-Haul track. Jesse stated the gas in truck was at 3/4th but it was below empty and when I pointed it out he said he would make the change to documents right away and that I could just go head take the truck. I trusted him and took off. Then 20min or so later he called and asked me to bring the truck back with gas at 3/4th and that he'll credit me for amount. So I did, but he never gave me the credit back. Instead, he claimed that the changes of documents didn't go through due to WIFI issues. And he can't do anything about it at that point. So not professional and cheated costumes. I'd not recommend this at all to anyone!Wa J.
Support the indigenous people of America. The Rochester natives who own and operate the specific location on state and brown st are amazing. I would definitely, always bring my business there.DONOVANA H.
This location ,I have used many of times and the service is always awesome . The registration is in and out and the return is great.Nancy M.
Everything was GUCCI from beginning to end.WILLIAM B.
The place thst I got the truck from was great. It was the actual uhaul customer service that gets 0 stars or a poor rating. They suck. This is the third negative issue I have had with them when renting a truck.TANJANIKAO G.
These guys helped me out big time. The Henrietta location called me an hour before pick up time and said they over booked - the said they would transfer my reservation- I called State street and they said they would hold the 26ft for me and they had not received the reservation transfer 45 minutes after I has received the call. 100% would recommend State Street Thanks again (just wish I had the time to try some of the excellent smelling food)SHEILAGRACE O.
Nice people. Excellent customer service.serge B.