Customer Reviews for State Street Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of State Street Storage

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Shirley J.
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Service was great and everything in working order.

Lynnette E. | Overall Experience |
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Customer did not leave a comment.

Ken K.
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No improvement necessary. It was my best rental experience to date.

Richard W.
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Customer did not leave a comment.

Jordan N.
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I would not recommend this service to someone else. Our UHaul was dirty and beat up and not only had the battery die once but TWICE during the time of our rental period. It caused us a lot of issues and time and made our moving experience extremely stressful.

STEVEN S.
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Customer did not leave a comment.

Roseli Z.
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They were quick!

Jordan F.
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I have rented a lot of uhaul moving trucks. This was by far the best location I have ever been too. The front desk was awesome and provided great service and made it really easy to pickup and drop off. The location was super clean and easy to access. Really great place to get a uhaul.

Shirlene E.
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Customer did not leave a comment.

Curtis D.
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Customer did not leave a comment.

Todd W.
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Customer did not leave a comment.

Aaron S.
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Ivan was excellent.

Tom L.
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Customer did not leave a comment.

Amel M.
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Same as pickup location everything was quick and easy drop off.

steven P.
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Customer did not leave a comment.

Quentin S.
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Customer did not leave a comment.

Corey B.
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The truck was super dirty in the back- it looked like under a couch cushion. Tons of trash too.

Kenneth C.
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Nothing - vet friendly, helpful service!

Amel M.
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Not a thing, personal we're friendly, and helpful, being a disabled veteran that's important. Your people at both ends were great.

Jean F.
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windowa were vwey dirty, everything else was fine.

Greg R.
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Everything went well.

Juliana M.
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Customer did not leave a comment.

Jeff E.
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The headlight was out and I was not able to move during evening and nighttime hours and had to rent the truck another day causing the delay. When calling to extend the extra day they placed a note in the file the reason why I needed to extend. When returning the truck I told the people behind the desk that the headlight was out and I needed it an extra day and they said they would take care of the extra cost. I received a receipt for the entire amount included. I feel I should have at least the extra day rental fee of $20 and the $14 coverage charge for insurance removed.

Doug H.
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Customer did not leave a comment.

Joshua L.
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Customer did not leave a comment.

Ivan T.
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The place was closed when I returned the rental. And I'm sorry for the parking, I put the key in the box before realizing that I put the truck in an awkward position

Todd P.
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Simple process because I filled out all the paperwork on line. Windshield and windows were very dirty from wind and rain 5 days earlier.

bob S.
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Customer did not leave a comment.

Leroy L.
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Tie down strap broken Sent me to service center who said they could not fix it Was told to call road side service who sent a two truck No usefull

ARMANDO S.
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Customer did not leave a comment.

Mark P.
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Customer did not leave a comment.

Vivian D.
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Customer did not leave a comment.

Joanne H.
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Customer did not leave a comment.

Jerrie S.
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Was just told to park equipment. No other interaction was had.

michael A.
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We received great service from Beginning to end. We even needed to extend our use and they were completely accommodating and helpful.

Ronald B.
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Very pleased

Michael S.
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Truck was not cleaned and the engine or transmission sounded like it was struggling to get moving. I understand that not everyone takes care of these vehicles like they should be. But this one sounds to be off a little

Pamela D.
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Overall was great! But at least have the windshield and mirrors clean. My truck had a lot of bugs from previous trips. Thank you!

Riley D.
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Customer did not leave a comment.

Aaron N.
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Quick,easy and hassle free. The lady at the front desk was super nice and helpful. Explained everything transparently and made the whole process so much easier

Adam B.
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Customer did not leave a comment.

Terry S.
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Customer did not leave a comment.

brent J.
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You are doing great right now. Thanks!

Denise R.
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There wasn't food wrappers if that's what you mean by clean but the windows were filthy inside and out. I wiped down al the upholstery, arm rest, cup holders etc. I kind of figured since I haul wanted a early check in so you don't spend time in the office they would have sprayed down the inside of the truck for cleanliness during this cautionary time. Too much to expect I guess.

Mckay W.
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It was a little difficult to find the truck. A picture of where it is parked would help.

Tyler O.
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Great place to rent a truck!!

Travis J.
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I made sure the truck had a 1/4 tank of fuel as instructed and still got charged for not putting fuel in.

Jeff R.
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Customer did not leave a comment.

Cecily G.
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I waited quite a long time to be helped. But when I was helped the nice man (Ivan, I think was his name) went above and beyond. I realize that I waited as long as I did because he was the only person working at the time and he was making sure he took care of each customers needs completely. I really appreciated the way he hooked up my trailer and walked me through it all.

Hailey B.
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Customer did not leave a comment.

Branden N.
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Customer did not leave a comment.

rebecca M.
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No problems. We were able to keep the utility dolly an extra hour which was great!

Stanley L.
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Customer did not leave a comment.

Angelia S.
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Customer did not leave a comment.

Katie F.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

Peter W.
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Customer did not leave a comment.

Dawn A.
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Casey was the best - kind, patient - VERY helpful! She made our very stressful day so much easier.

Marcio S.
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Customer did not leave a comment.

Dallin K.
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Quick service, did the set up online and went in the day of pick up and the guy handed me the keys and I left in less then 3 minutes! Awesome service.

Christian B.
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The paper work continues to be a night mare, this was a one way trip, uhaul kept adjusting to round trip and different drop off locations. Uhaul had so much confusion

nathan J.
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Great service

Dustin A.
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Customer did not leave a comment.

Daniel E.
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Customer did not leave a comment.

Spencer J.
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Nothing. It was fantastic, quick, and easy.

Meyer M.
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Customer did not leave a comment.

Jonathan T.
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No suggestions for improvement. You guys were great.

Eugene P.
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Customer did not leave a comment.

Darroll Y.
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Not satisfied with the double cost when a vehicle is turned in a few minutes late. I shouldn't have to pay for an extra day for a few extra minutes. Now if you'd like me to have that vehicle even longer because I paid for a full extra day then that is fine. But unless I go for a full day I shouldn't have to pay full price.

Bonnie D.
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The online check-in and return was a pain.... the truck was very dirty....and I realize it was a holiday, but it would have been much better if the location had someone there. Clearly it was a busy day for rentals. This is the second time we rented from this location.... won't go there again.

Bruce G.
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Customer did not leave a comment.

Donald W.
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The vehicle had some transmission issues. It's had trouble shifting in and out of gears on inclines and declines. Sometimes the truck would not shift higher unless it downshifted first. Engine was very loud. I have rented Moving trucks before and I don't think it was normal.

Cameron S.
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The reservation process was difficult. I was prompted to use self-checkout, which I agreed to. At check-out, I was not told to check my SMS messages for a check-out message. The ramp on the truck was broken. The gate was hard to open and close. Nobody answered the phone when I tried calling at 3 different times during business hours. I left messages, nobody called me back. I was not told to check the equipment back in online, so I was charged twice as much as I expected to pay. I'm never using U-haul again, and I'll be asking for a refund.

Tyler F.
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Customer did not leave a comment.

Teresa B.
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Customer did not leave a comment.

Jonathan F.
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Customer did not leave a comment.

BRUCE G.
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Customer did not leave a comment.

Abdulla K.
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Fast and easy service

Josue G.
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Customer did not leave a comment.

chris F.
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Everything was great! Very friendly staff and very clean truck! Thanks!????

MICHAEL T.
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Very sad. The young gentleman working there wouldn't get up to look and the vehicle, check the mileage or the gas. He just kept saying, you're good to go? Because of a storm in Utah, we were running late, I called corporate and they extended my check in time to 9pm. I told the young man that and without saying anything to me, turned around and charged me for an extra day! I told him the truck needed new wipers and the ignition key kept getting stuck and didn't want the next person to have a problem. He didn't really seem to care, so sad. Won't go to that location again!!

Jeff M.
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Quick and easy. Very convenient

Gloria G.
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Customer did not leave a comment.

Jordan G.
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Customer did not leave a comment.

Tucker G.
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Customer did not leave a comment.

Ramon R.
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Customer did not leave a comment.

Star A.
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Very personable and helpful! No problems!

Ricardo J.
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Customer did not leave a comment.

Edward H.
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Perfect!

David R.
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Very good

Imna A.
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It was clean but the truck door it was not open, just half back door it was open, and then it was not close just that for inconvenient, also when we push the break the truck shake. But service it was great

pedro M.
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The service was great, very friendly and fast!!

Chris C.
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Customer did not leave a comment.

Timothy M.
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I checked in online so I wasn't able to use a coupon I received

Dennis B.
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Excellent

Tyler N.
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Lower prices

Larry M.
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Customer did not leave a comment.

Kevin B.
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Great staffing. Very pleased with the ease of working with them and their pleasant attitude!

Scott S.
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The exterior of the truck was dirty, the inside needed swept out before I could load it

Travis T.
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Customer did not leave a comment.

Blair D.
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Customer did not leave a comment.

NATHAN A. | Overall Experience |
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Very convenient and secure. Staff was helpful and respectful.

No reviews have been submitted for this location.

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