I rented 2 dollies and furniture pads along with the truck. None of them were in the truck. The back of the truck had garbage and food in it. I asked for a refund for the dollies and pads since they were not provided and only got refunded for one of the dollies. Terrible service and a bad experience. I tried calling 3 times to talk to someone but nobody answered. So frustrating.Josh B.
Trailer Rental & Towing in Orem, UT at State Street Storage
(U-Haul Neighborhood Dealer)
Orem, UT 84057
(Behind Ultimate Carwash on 1600 N & State Street)
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 5 pm
- Sun: Closed
Special Operating Hours
- 5/7/2021: 8:00 am - 4:00 pm
- 5/8/2021: 8:00 am - 12:00 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was the only place after three other locations that was open and had a truck available.travis K.
This was the fastest and most efficient experience I have ever had with UHaul. I was able to reserve the truck online and submit all my information, so I when I went in to pick up the truck I was in and out in less than 5 minutes. I also liked the online return process when I returned the truck after business hours. So fast and efficient!Charles H.
Attendant charged me for 2 days when I only used the truck for 6 hours and attendant charged me for the $28 insurance coverage when I requested the $14Brian B.
This location is always easy to work with. The U-Haul mobile app check-in experience leaves something to be desired (I only have experience with the Android app); twice I've tried to check-in with the app but it always gets hung up on photo upload. I've had to go into the office both times to complete check-in. Probably won't opt for mobile check-in in the future.Jonathan B.
When I returned the u haul, the app was giving me a lot of issues and when I tried to leave a report on the bumper of the u haul it didn't let me report it. Everything else was good tho just some irritating app issues with returning the vehicle.Johnathan B.
The person behind the counter was very polite and helpfulgreg H.
The representative was not wearing a mask never asked if I needed any help never even told me wear the trailer was he also acted very annoyed that I was there the trailer was dirty and had grease on the handle when we returned it no one was around at 4:00 in the afternoon to help us we had to leave it in the parking lot I have rented at this location before and have never been treated like this also on a side note when we picked up the trailer there was no one else there except the clerkByron R.
Love the easy check out on the phone, no paper contracts, way easier.Shane R.
per mile charges are a bit pricey but the convenience of renting is greatJoe A.
Truck was not clean when I got it nor do I think they even inspected it last time they received it. It had a couple trash bags in the back.JOSE E.
Super easy processJOE T.
The truck was old and very rickety. It severely shook on the freeway at the speed of 65 Miles an hour. It was pretty rough and felt pretty unsafe. I was highly disappointed with the truckTim M.
Attendant was not very helpful and seemed clueless on how the reservation and online check in worked. Wasn't very customer friendly and seemed put out to do his job. Wasn't wearing a mask for covid. Truck had a pile of uhaul blankets in it, messy and not covid safe. I returned the ones I rented, unopened, as I had enough of my own blankets for my move. Attendant agreed to refund my money for the unused blankets, but charged me anyways. I usually have great experiences with Uhaul and rely on the company whenever I move. This time was absolutely frustrating and unprofessional. I honestly feel ripped off because I got a dirty truck and had to deal with an unprofessional worker.Cora D.
Blankets and dolly not loaded had to go in and get them. Truck was extremely dirty! Windshield glass and headlights covered! The whole truck was a mess!Robert B.
The Truck's "Low Oil" light was on when I picked up the truck. This was also the most uncomfortable Uhaul I have ever rented, and I've rented a 26' truck before. The truck felt like it was oscillating up and down when driving at certain speeds on the free way. It felt like the truck was going to break in half. Something was making it vibrate like crazy at certain speeds too. My arms were cramping just trying to hold the truck steady. I think there is some serious need for inspection and maintenance on the truck I rented. Otherwise everything else about the rental experience was fine.Jacob J.
Rental process was easy and convenient, however, the cargo van was incredibly dirty. I hadn't been swept out, there were grapes behind the driver's seat, the mirrors were too dirty to use--both rear view and side view. I brushed some crumbs off the seat and a huge pile of dust came from the seat. Had it ever been vacuumed? This would be such an easy vehicle to quickly clean--sweep, vacuum the seats, wipe off the dashboard. The gentleman at the office was very nice, but he didn't walk about the van with me before or after to document condition. It felt very unprofessional. Frowny face emoji.Tamara P.
quick and easyEric K.
Excellent customer service. Guy changed my drop-off location for me. A+Gregory W.
The truck was horribly out of alignment and did not feel safe on the highway. It weaved all over and shook as it went down the highway.Benjamin F.
I was charged for movers that I didn't want and nobody showed up so even if I had wanted them nobody came.James R.
The passenger door handle on the outside would not work and the keys got locked in it. Cost us 100 bucks to have a locksmith come out. Make sure nothing is broken before you send it out.Jared T.
Service was great and everything in working order.Shirley J.
No improvement necessary. It was my best rental experience to date.Ken K.
I would not recommend this service to someone else. Our UHaul was dirty and beat up and not only had the battery die once but TWICE during the time of our rental period. It caused us a lot of issues and time and made our moving experience extremely stressful.Jordan N.