Customer Reviews for State Street Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Outstanding experience Thank you!

Rating:

5.0

It was great customer service. Great after hours delivery. Will recommend everyone!! Thank you Ivan!!

Rating:

5.0

I tried to use the mobile pickup and waited 20 minutes for my driver license verification. I gave up and since the store was open went inside and had the truck in about 3 minutes. Terrible mobile pickup experience...it's false advertising to say it cuts wait time in half!

Rating:

1.0

I showed up for time at 2:45Pm. The front door entry was locked and there was a sign that said “be right back out for lunch.” I ended waiting outside for 30 minutes. The employee returned and did not apologize. I got in the truck and the gas tank was 3/4 full. When it came time to return the truck I have to replace the gas. When I fill the tank up it’s hard to gauge how much gas you put back in to match it. I ended up putting too much gas in the tank costing me more money. The tank should be full when someone picks it up. I will not return to this location nor recommend it.

Rating:

2.0

Closed when they were supposed to be open

Rating:

5.0

The inside of the truck was pretty dirty when we got it. We had to sweep it out before using it. Also, the truck drove as if it had square tires. I don't know if that is typical or not, but it was a pretty rough ride.

Rating:

2.0

The process was way too complicated and the location wasn’t open to make the process smoother.

Rating:

5.0

The Employee was very helpful and pleasant to deal with and answered all my questions. Thank you.

Rating:

3.0

They were 10 minutes late opening their doors. I had reserved an 8 am pickup and the sign on their door said they open at 7:30 am. I saw a truck pull up about 8:05 as I was standing by the door waiting for someone to unlock it. Finally I went over to the truck and asked the man if he worked there. He said yes and that he was working on emergency emails on his cellphone.

Rating:

2.0

Make sure the information on your site is correct. I originally reserved a 15' truck from State Street Storage for today. But when I got there the app didn't recognize my truck being there. I called and they said it was at a different storage site, so I went down there and the app didn't work or the place didn't have my truck. I was able to cancel that reservation and reserve a different truck. But they didn't have the size I was looking for so I had to reserve a bigger truck. The app then worked and all was fine. But the 24/7 truck reserve system needs to improve because that cost me an hour and a half of time I could have been spending moving.

Rating:

4.0

The truck that I has reserved didn't come back so I had to go to a different location that the locations where I had originally reserved sent me. That was very nice of them to schedule another location for me even though it was a little bit out of the way. The back of the truck was not cleaned and swept out like it should've been. It was a bit more dirty than normal I would say. Other than that the truck was nice and did it's job.

Rating:

5.0

Really appriciated the service.

Rating:

2.0

The truck was really dirty. The outside inside and the back of truck. It’s not a big deal for me about it being dirty but I don’t want to get charged extra for someone else’s mess.

Rating:

4.0

Everything was very nice and smooth, but the passenger door of the truck was in bad shape and we weren’t told about it beforehand. It was our only complaint.

Rating:

1.0

Employee didn’t even look at us when we rented, didn’t explain what the fees were, just gave us a price at the end. Then when I dropped off I got charged for things I didn’t know about :)

Rating:

5.0

Quick and easy!

Rating:

5.0

Convenient location. Good service

Rating:

5.0

Easy process, thank you!

Rating:

1.0

When someone pays the money to rent a dolly make sure it is in the truck. We could have saved so much time and effort it you provided what we paid for. Not impressed with your service at all.

Rating:

5.0

Our truck was surprisingly affordable. Overall a really good experience.

Rating:

5.0

This place was great!

Rating:

4.0

Your pick up check in was very poor, it took along time to get approved and we lost an hour waiting but you still charged us for that hour.

Rating:

3.0

Waited for 5 minutes before someone finally came into the office so I could get my rental. The weatherstripping around the door was hanging down and when I opened the door to get in, it completely fell off.

Rating:

5.0

The team there is awesome. Ivan runs a great shop

Rating:

4.0

I really didn't interact with the place. I just picked-up the keys from the person. Otherwise, did the pick-up and return via the app. The place looked neat and clean.

Rating:

4.0

A little more expensive than other storage units, but a very convenient location.

Rating:

5.0

Ivan is awesome and has always given me very professional and friendly help- Thank you-

Rating:

2.0

Sign on the window (and their website) said they would be open until 5:00 pm, we arrived around 3:00 pm and found the place closed. Pictures on the U-Haul app wouldn't upload so online drop-off was horrible - had to finally just put the key in the box and leave, hoping for the best. Definitely my worst drop-off experience.

Rating:

5.0

Nothing. It was grand.

Rating:

5.0

Literally the best place to rent Uhual Truck staff was so nice and helped me with a lot!

Rating:

5.0

Clean and friendly!

Rating:

2.0

This was the worst uhaul vehicle I’ve ever rented. It felt like it was going to die at every stoplight. I would not recommend renting a van from this location.

Rating:

1.0

Owner closed early. Didn't send me any notification. Only got the truck because I tracked down a cleaning person. Truck was dirty. Was not the truck I was assigned in the app. Did not have all the blankets I ordered. 0 out of 10 would not recommend

Rating:

3.0

We rented the truck from a different, closer location and then last minute was told that the truck we needed was at this State St location. No one was working on a Saturday which is odd because that is when most people are moving. It took us 45 minutes to call in and find out how to pick up the truck through the website/app. We were on hold for over 30 minutes. This was very frustrating!

Rating:

1.0

the problem was not in this location. the problem is with the store located at provo 551 W Columbia Ln, Provo, UT 84604 where they did not want to accept the truck, arguing that they could not receive it there... they were very rude and despots and also burlesque, I do not have their names but It is a boy between 25 and 30 years of age with long hair and the woman between 22 and 28 years of age with glasses, they were never kind and made fun of me at all times... I contacted California where I rented the truck to I asked why they couldn't receive it in this store and they told me that they could receive it there but these people just laughed and said that they were stupid. This happened on Sunday, December 18 at 10 am. When I rented the truck they told me that I could return it at any location in Utah, this person's name is Daniel and he is the manager of the store 4093 State St, Santa Barbara, CA 93110.

Rating:

5.0

The right front tire was low (down about 10 lbs), minor but should have been caught before rented out again (may have a slow leak). Overall the service, people and rental experience was great!

Rating:

5.0

My truck was already out and ready to go when I arrived. The U-Haul self-serve app did not recognize that I was at the pick-up location, so I completed the rental in the office. The office staff was friendly and efficient. He said that he was not surprised that the app didn't work. "It is always a problem." The return process was equally efficient. This is the second rental I have arranged at this location in Orem, Utah. I highly recommend them.

Rating:

5.0

Great customer service as always! Fredric was great! Thank You!

Rating:

3.0

I was offered one month free storage with the rental of the truck. I chose the storage that was closest to where I was moving and then after getting moved found out that they are not affiliated with U-Haul therefore I could not receive the one month free storage. If I don’t location is not affiliated with U-Haul then it should not be offered on the U-Haul webpage or it should clearly state that they are not affiliated and therefore the free monthly storage rental will not be honored.

Rating:

5.0

I worked for U haul when I was a teenager and ever since I use nothing but UHaul. Its a good company.

Rating:

1.0

When we arrived for pick up there was a sign on the door that said they were closed for lunch. We arrived 5 minutes before our pick up time and waited almost an hour for someone to return. When we called the office, they said they couldn't cancel our reservation because it showed we'd already picked up the vehicle - which we hadn't. The scheduling office was impatient and advised there was no help they could give, they had no idea when someone would return, and we had no choice but to wait. And overall costly situation for us. We only booked with this location due to timing because we were on a deadline. Ended up spending double and missing our deadline anyway. Do not recommend.

Rating:

5.0

The truck was super dirty in the box part with shredded paper all over so now every rom in my new place has shredded paper everywhere. The app to pick up contactless froze on me and I never got to submit all the damage on the truck that wasn't already stickered. They didn't have any of the dollys I ordered but I got lucky and the guy behind me in line said he had one so I at least got that. I use uhaul a lot and have never had issues with contact less but this time I had to go inside and wait in line which is why I ordered contactless. I returned the truck early but I sure hope I don't get charged extra for anything.

Rating:

2.0

The check in process took forever. There is a lot of things hidden till the last moment. The gas tank was below 1/2 a tank. The only thing that was easy was the checkout process. Maybe warn people when picking up a truck that it takes 15+ minutes to go through everything then get approved.

Rating:

5.0

I am a very experienced large vehicle/log distance driver. This truck was probably the scariest drive I have ever had to Idaho. It felt like the transmisión was messed up, shocks were bad, and the abs was out so it bounced and shook the entire drive in a way that made me feel like I might lose control if I hit the wrong bump, or had to stop quick. It was not a good experience. The store was great but the equipment was not!

Rating:

5.0

Definitely I would recommend that location to everyone. The guy who work at 450 W 1600 N Orem, UT 84057 , very cool, he is helping customers. Thank you so much.

Rating:

5.0

I very much enjoyed my time there. People were kind and helpful clean and well maintained Thanks

Rating:

5.0

Entry (outside) were dirty

Rating:

5.0

I found the engine unregulated which promotes high fuel consumption

Rating:

5.0

Great service. Happy to use them again!

Rating:

2.0

The other location didn’t have what they said they would have. I needed to come to this location to pick up some equipment. The guy was nice and helped me load my car. I’m more upset with the regional dispatch folks for not getting my equipment when they said they would have it.

Rating:

5.0

Highly recommend State Stree Storage! We had 3 large units for seven years and an additional smaller unit for two years. For the past 9 years all of our units were secure and the facility was always clean. Cleanliness, pest and rodent free were very important in our storage needs. There was never an issue or even signs of concern. Ivan was always kind and took care of every need we had with items we needed to secure and store. Access was always easy. Thank you State Street Storage!

Rating:

5.0

Only moved because I needed a place closer to where I was living.

Rating:

5.0

The customer service desk was always staffed, and the clerks were informed, pleasant and helpful. From moving in to moving out it was a good experience.

Rating:

5.0

Great place to store stuff at a great price.

Rating:

5.0

clean facility with year round AC. Would use again.

Rating:

5.0

We were totally impressed by this clean, well organized facility. Manager went 110% to help us. Thank you!

Rating:

5.0

The only difficulty was having my unit pilfered when my keys were stolen. It was far too long before I learned of the theft to have the filming Of the act available. Never did learn if the culprits.

Rating:

5.0

I loved having the storage climate controlled.

Rating:

5.0

The unit was accessible anytime day or night. The staff was friendly and quick to be at the office when I needed assistance.

Rating:

5.0

Very convenient and secure. Staff was helpful and respectful.

Rating:

4.0

Nice and new, state of the art locks. The staff were courteous but forgot to tell me some details.

Rating:

5.0

Our household items are currently stored there and we feel they are in a safe place.

Rating:

5.0

Very helpful.

Rating:

4.0

Was very fast in getting the storage and they had what I asked for.

Rating:

5.0

No complaints. Everything was great.