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Frank B
Customer Reviews for Stateview Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was one piece of equipment that I didn't get to use but they charged me $15 that reimbursement back in my account. It was my first time driving the U-haul truck. Thank you
Ernestine MIf some furniture pads would be available for use, that would be amazing. Other than that, my experience was excellent!
Jasmine RI paid with my debit card and he said it would hold up to 100 dollars until he verfy it..He told me my total will be like 60 but i never received my remaining…Looks like he kept the entire 100 ..I need answers as to why!
Felicia WAt my drop off location (the one I had to find on my own) they didn’t check my trailer in till it was overdue. I dropped a day early and you are trying to charge me an extra day.
Ron cEasy and great 👍
Michael PThe location & truck was fine. The mobile check-in process is very tedious, not reliable, and took 30 minutes to complete when I got to the location. I had to call the UHaul # because the technology locked up. Very frustrating.
SCOTT Rgood job - as expected
David BOverall customer service was good.
Terry FKeep it the way it is.
Troy OMore available units. We didn’t really need that big of a truck but it was closest to us and came out same $$ if we would have gotten the smaller truck from soperton with mileage and gas.
Natasha HNothing everything good. I only have one request is for my receipt I self check in equipment when I return it. handsomc65@ gmail.com
CHRISTOPHER HGreat customer service!
Rodney HThe team was wonderful
Cherry CAwesome!
Nathaniel Htruck was old and beat up. but it did get the job done
David PThe employees at this side is very unprofessional and very rude, the district field manager Mr Alvin Haynes is very rude cause people a liar and very unprofessional. I will use U-Haul in the future but absolutely not at that site in Twin City Georgia
Diane STruck was not clean.
DiTanya ZNothing
Michael KThe staff went beyond expectations to take care of our needs!
Marsha NMake sure that return process on website is working.
Catherine BNeeds more lighting. Had a hard time taking the pictures and not enough lighting for phone to pick them up.
Dwayne DKeep up the good work
Stan RMy equipment I paid for and needed was not in the uhaul. I also ended up paying for 18 miles that I was not planning on paying for because the location had to be changed to a place 9 miles out of my way.
natasha hVery good, thank you
FRANK KVery easy pick up process.
Chris CI was charged 2 days even thou it was back on time and I was told by the location I would be charged 1 day
Lori JJohn and JR were excellent and did a fantastic job, thank you for the help.
Thomas HPick up location was switched several times & very inconvenient.
Alan VAfter hours drop off location.
Doug GThe truck had a non functioning radio but was clean and the staff was very helpful.
Tammy STook the truck back after filling it back up with gas and I was still charged $6 and some change for 2 gallons of gas… I just spent nearly $600 to rent the truck and moved over 7 hours away only to be charged extra for 2 gallons of gas. Petty U-haul, very petty!!!
Adam BWith there being no one on site the checkin process took longer than I would have expected. The instructions to locate the key were very unclear, just stated bottom. Which meant that the key was in a lock box on a convenience store wall adjacent to the property. We would have been searching the bottom of the truck had someone not driven by. The self checkin process was the biggest issue, from marking the gas to having to take additional pics of unmarked damage. And the radio on the truck didn’t work, making for a long boring drive
Tyler D1.) Customer service 2.) Get new locked on equipment (lock was stuck on the back door to the truck) 3.) Have truck checked out and serviced routinely for cleanliness as well as maintenance.
Virgil SThe owner of the establishment was great. Our truck had mechanical issues. He was very accommodating and helped us get a different truck rented.
Harry P