They young lady that assisted me was great, Ms. Johnson. However, we noticed that one of the tires registered at 41 tire pressure as the others registered 75 to 76. Believe the tire had a slow leak and I would think these kinds of items on a out of state relocation would have been checked. We also traveled outside of Iowa and as soon as well left the truck triggered an oil light, which can be a little stressful on an 8-hour drive. Maintenance logging was my biggest problem. Had an option to go with Penske much cheaper however due to the U-Haul name I went with U-Haul, never received the text I was told I would receive after truck was dropped off with caused more stress not to be charged additionally.
MONIQUE T
Customer Reviews for Station Mart 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The local spots were fine, UHaul corporate office/online was a complete disaster. I received my email verifying my pick up location, time/date and truck size. When I got to the location to pick up the pick up date showing up on the store's end was incorrect, the size of the truck was incorrect and the location was a different location. It set my puck up behind by 2 hours!!! This meant instead of loading my entire house and driving to my first stop and getting there by 10pm, I didn't get there until midnight and my drive was a 2-1/2 day drive so from the very first day I was exhausted. I will definitely tell anyone I know moving to avoid using UHaul.
ALICIA JTony was wonderful to work with. Unfortunately there was confusion with the home office. They sent me an email saying that the location I had selected was not able to guarantee a trailer so I had to change to a less convenient location. A day before I was to get the trailer, Tony called and told me that he was ready for me at the original site.
Robert W