Crowded and guy wasn’t helpful
Christopher B
Customer Reviews for Staunton Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck has mechanical issues, brake problems and the TPMS didn't work.
JEREMY FWhen renting this truck I brought it to the attendants attention that this truck was on E. He apologized, however, when I returned the truck to the rental place I put the gas exactly where it was when I rented it. I just received the receipt and I was charged nearly $60 for gas. I called in and the customer service representative filed a dispute on my behalf. I want my money back! This is fraudulent on every level. This should have been resolved yesterday when I called.
PRECIOUS LThe owner of this location was late, so instead of receiving my U-haul at 8 am, as scheduled, I was not able to get it until 8:30. It was not organized and there was a lack of communication.
Kylee TUhaul was covered in 4 inches of snow/ice. No ice scraper so I had to use the uhaul cardboard sun visor to scrape what I could off. Could be a good idea to put an ice scraper in the trucks.
JUSTINANDREW J