I had about a day left on my rental and returned it early. I wanted to take a photo of the mileage upon return, but the nickel-display of the GMC truck is on a frequency that the telephone camera only picks up one digit at random when taking a photo! I resorted to a slow-shutter setting of 1.3 seconds, which allowed me to take a photo! I asked for a receipt and for someone to check out the returned truck, but none of the above happened. I was told that I'd get an email receipt in due time. I had to call U-Haul and get a person (not easy or speedy) to confirm that I had returned the truck in good order. The telephone person was surprised that I had been able to take a photo of the mileage...hmm...was it designed that way? The app did not allow me to complete the return of the truck - what a useless piece of technological junk! Apart from the lousy app on which everything depends and which stated the wrong fuel level (to U-Haul's advantage by 3 gallons), the truck did its thing without complaints.
Xaver W
Staunton Junction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
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Customer Reviews
- 3.5 Average Customer Rating
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Easy pickup and drop off!
Dean GThe vehicle worked well.
JAMES RIt was nice to dela with them.
JAMES RThere were drugs in the cabin of the truck when I picked it up. Windshield wiper didn’t work in the rain. Truck was filthy in cabin and in the back. Still had glass all in the back of the truck. Over all the worse experience I’ve had with U-Haul.
HENRY P