Customer Reviews for StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)

2,812 reviews

27887 Holland Rd Ste 200   Menifee, CA 92584
(Haun)

(951) 672-4048

Hours

  • Monday–Friday
    10 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday–Sunday
    9 am - 12:30 pm / 1:30 pm - 3 pm

Services at this Location:

Contact Us

(951) 672-4048

27887 Holland Rd Ste 200
Menifee, CA 92584
(Haun)

Services at this Location:

Hours

  • Monday–Friday
    10 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday–Sunday
    9 am - 12:30 pm / 1:30 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Carlo C. 
Rating:
5.0

The agent was very polite and patient!

Tarsha B. 
Rating:
5.0

Excellent service

Carlos F. 
Rating:
2.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Sandra V. 
Rating:
1.0

Made a reservation weeks ahead to ensure a smooth and timely pick-up—received a call right before closing hours the night before that my truck would not be ready on time and I would have to wait until office hours despite having selected the option to do self-pick up. Initially given a dirty truck (the back was left open and it looked like animals had gotten into it), second truck had light on the dash indicating that the left tire was at 0 PSI—received no apology and was just given key to truck after truck before finally getting a truck that was bare minimum sufficient 1 hour later.

jonathan T. 
Rating:
3.0

The facility grounds are unkept. There was trash around the parking lot of the facility. I noticed the trash was still there the next day when I returned the uhaul.

Traci T. 
Rating:
3.0

Office not staffed posted hours. Waited one hour for staff.

David P. 
Rating:
5.0

Better system with after hour rentals...confusion over process cost me a day.

Vernon B. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
3.0

was told the tank was at Full when i got the truck, though the needle wasn't at the Full line. bit the bullet and thought eh maybe it actually was full and the needle just doesn't touch the F when full. i was wrong. spent almost $80 on gas and ACTUALLY filled it to maximum. probably could've put $40 in and it would've been in yalls eyes “full”. waste of money.

EMILY F. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
4.0

Customer did not leave a comment.

Madison R. 
Rating:
5.0

Everything went smooth no issues

andrew P. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
4.0

Instructions on how to leave the lot at this location. Trucks were parked at a dirt lot that was not connected to the paved parking because of a high curb.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

1. Close locations that lie to customers. 2.Better train your agents.

gary E. 
Rating:
3.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Staff was very helpful.

Marquette H. 
Rating:
1.0

I went to Hemet location on State st. With reservation number and they could not find me in computer. So I ended up have to drive out of town to pick up another that was smaller than what I had reserved and it cost me more money with gas in my own car and the truck. Very disappointed in the situation.

Jeannine L. 
Rating:
5.0

Nothing you're awesome!!!

Cyndee B. 
Rating:
3.0

Better staffing

MARK B. 
Rating:
5.0

More communication

Briana L. 
Rating:
5.0

Fast and friendly service!

Patricia M. 
Rating:
1.0

Truck was very dirty and smelled horrible. It was also almost empty, which mean 2 trips to a gas station. The pads I reserved were not available. No even walked me to the truck, I had to go find it. Very bad experience, won't be back!

Joseph B. 
Rating:
2.0

The associate was unfriendly and made me feel as though I was bothering her. It seemed like she didn't like her job. She also told me they were out of regular dolly's so she offered me the more expensive one, which I paid for, but never received. I called her the next day and she told me there was nothing she could do about it.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

move closer to newport rd.

Thomas Q. 
Rating:
5.0

Awesome service

Frank B. 
Rating:
3.0

Front desk associate wasn't very friendly. She also should have noted that I could return the vehicle and avoid the $20 return fee by using the link in the text message. Truck had warning for low tire pressure that should have been checked prior to renting the vehicle.

Susie S. 
Rating:
4.0

Everything was done in a professional manner

Robert W. 
Rating:
5.0

Would be better if they opened at least my 8 am. This location does not open until 9 am.

William S. 
Rating:
4.0

Quick and Convenient

Henry H. 
Rating:
5.0

Everything is great good service the can was a little dirty but not ugly dirty just a bit but no complain

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
2.0

The trucks were damaged. The person at the counter didn't help at all. When she didn't have the items I ordered she referred me the a location 30 Times away! So inconvenient. Then she would even refund my money my money. I had to call customer service and wait forever. So I ended up doing a live chat. The live chat was quick and they gave me a refund but the Staxup in Menifee was awful!

Brekida M. 
Rating:
5.0

Hire a new front desk employee, because the one you have now is incredibly rude. The last employee at the Holland Road, Menifee location was very nice and professional and it was a pleasure doing business with him. Thank you! Ps It was nice to have a new radio in the truck to listen to.

Janine S. 
Rating:
5.0

Renting the equipment was hassle free and the U-Haul rep was very helpful.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

RICH D. 
Rating:
5.0

Location is not pretty but it is convenient and the truck I rented was in excellent condition. I can't think of anything that would improve service other than perhaps to extend the office hours a bit. Using the return process on my smartphone was very straightforward and worked well.

David K. 
Rating:
5.0

Customer did not leave a comment.

Santiaga P. 
Rating:
3.0

Overall customer service on the phone was good and friendly. However when you book a week in advance with a representative. You expect them thoroughly investigate if a piece of equipment is there.. Went to the facility in date requested not even one available. Waste of time and gas.

Olive H. 
Rating:
5.0

Excellent customer service staff.

DEMETRICK M. 
Rating:
5.0

N/A

neal T. 
Rating:
5.0

The truck was very dirty in and out

Teresa P. 
Rating:
3.0

Customer did not leave a comment.

Tomoko W. 
Rating:
5.0

Customer did not leave a comment.

meldoy A. 
Rating:
5.0

Customer did not leave a comment.

Victor O. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Other than a lot of dusty dirt around and in truck we rented was a good experience. Quick and simple

Louis G. 
Rating:
5.0

Nice crew, the van was a little dirty but not a really big deal.

Walter G. 
Rating:
1.0

Ensure the equipment is clean and operable. The drivers seat could not be adjusted. The engine warning dash board light was on. The staff didn't mention until I returned to point it out, even though they admitted it's been in for weeks. Also, your online system allowed me to arrange a 9:00 am pickup appointment even though the store didn't open until 9:30. The clerk still made the return time based on 9:00.

Jeff A. 
Rating:
1.0

The van I rented was almost new. However, the place I rented from was late to get to their office so I couldn't get to my vehicle by my starting renting time. Also, I put gas in my uhaul and they also charged me for gas and I went less then 40 miles. It's not worth the hassle to go here and be inconvenienced for such a small amount, try to find another place to rent a uhaul vehicle.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Great service, thank you!

Monica B. 
Rating:
5.0

Staff were very kind & professional!

Thomas M. 
Rating:
2.0

I received the unit 1/4 gas and returned it back with 1/4 tank. I was still over charged. Nobody is responding my messages or calls.

Tracy M. 
Rating:
5.0

Ensure the vehicle being rented online is there to pick up at arrival time! It wasn't the establishments fault but the online reservation system. I was unable to pick up the rental I had reserved online. Luckily, the representative informed me that there was a different unit the was available. It all worked out perfectly.

Jose C. 
Rating:
5.0

Very knowledgeable and friendly. Keep up the good work!

larry P. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Only 1 employee working on a Sunday morning. I waited in line for 20 minutes to get my rental. Vehicle had grease all over the door handle. I will not rent from this location again.

Charles G. 
Rating:
2.0

Not staffed properly. Should be at least 2 ppl

LaShanda R. 
Rating:
3.0

Your store does not have enough help it was only one lady working the desk and outside a lot of people to wait you really need at least two people on the weekends

DANIEL R. 
Rating:
5.0

I left my apartment gate opener in the truck and I could not get in contact with any one to get it back

Melinda B. 
Rating:
4.0

Everything was great.

Evan C. 
Rating:
5.0

The front counter girl was friendly and professional. The promised uhaul was waiting for us.

William N. 
Rating:
4.0

Customer did not leave a comment.

Markson S. 
Rating:
4.0

Had to drop off after hours. Could not find a key drop off so left the key in another box. We hope all was done satisfactory as we forgot to confirm if the key drop off was done correctly. It was very late in the evening.

Yvonne N. 
Rating:
5.0

First time user with the app, super convenient!

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Red and her staff provided me with excellent and courteous service. They are a credit to your company.

Theodore S. 
Rating:
4.0

The truck Air Conditioner did not work which was an inconvenience. This should be tested before a truck is sent out, especially in the hot summer months.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Customer did not leave a comment.

deborah M. 
Rating:
1.0

Customer did not leave a comment.

Ruby J. 
Rating:
1.0

I reserved online for one-way. I arrived on time only to learn that this facility had no one way service. Very costly.

Patricia J. 
Rating:
4.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Irma T. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Excellent customer service!

RICHARD P. 
Rating:
3.0

The person that helped me Was very helpful But she did forget to tighten down the hitch so when I got to the 1st stop sign ( about 100 yards down the road ) it popped off And the trailer slid into back of my truck (no damage) ...

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Miguel B. 
Rating:
2.0

The drop off was difficult. I returned at 245 pm and they were closed. They weren't supposed to close until 4pm. I already locked up the truck so returning through the app was a guess. I don't know for sure what the mileage was and I had key dropped before I knew I had to take the photos. Easy return with the app, but given I didn't know I needed to do that it was difficult.

Elisa W. 
Rating:
3.0

Customer did not leave a comment.

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Was disappointed that I was charged over my mileage, after being told my reservation close to me didn't have the vehicle and I had to drive 20 minutes away. Truck was half full and spent +$100 to fill up and wasn't credited the fuel I didn't use.

Erika R. 
Rating:
3.0

Not happy with only half tank of gas and having to take truck to Compton when I moved to downey. Not a good area so many uhauls closer.

Judy G. 
Rating:
1.0

I was promised if I put extra gas I would receive a credit, still nothing and I didn't drive 50 miles what I paid for and no refund for the mileage I didn't use.

Henry C. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Rep was professional and courteous.

George A. 
Rating:
5.0

The place was great, everything was fast and easy. Night checkout box and autopay made things better than the last place. Nice when we needed the truck for an extra day.

jocelyn E. 
Rating:
1.0

The truck I used was disgusting. It was dirty, smelled, had water bottles in it! It had not be cleaned for months! The $19.99 rental cost me $41+ for less than 3 hrs and less than 5 miles! I will never use this company again!

Susan P. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

Ruthie S. 
Rating:
5.0

Wash the outside of the vehicle.

Llewellyn W. 
Rating:
5.0

Service was excellent!! Redd was very service-oriented!!

LAWRENCE S. 
No reviews have been submitted for this location.

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