Ernest H. on 9/25/2016
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Staff was friendly and very helpful
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James P. on 9/13/2016
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All went very smooth. The staff was very accommodating..
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John S. on 9/11/2016
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Great service: no complaints.
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John G. on 9/11/2016
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Low staff when I picked up - took over 30 min. to get my trailer.
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Sean S. on 9/11/2016
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I was charged for fuel even though the truck had more fuel in it when I dropped it off that when I picked it up. During pickup I had the facility look at the fuel gauge since it was different than what the contract said and they agreed to amend it. Apparently they did not and charged me for fuel. The truck was also incredibly dirty
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Monica B. on 9/8/2016
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Thank you. People were so nice and will definitely use them again.
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Patrick H. on 9/4/2016
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The service at this location was exceptional. They really understand customer service. Thank you!
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christopher v. on 8/27/2016
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my rental was ready to go .very good customer service the guys were very professional was in and out.in less than 10 min.check in was quick and easy.thank you.
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Matt B. on 8/26/2016
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Great experience, no improvement needed. Picked up trailer that was clean and there waiting for me. On return I never had to get out of my truck, Paperwork was brought out to me and trailer was disconnected.
Top Notch service!!!
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CHIANNE S. on 8/24/2016
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The rental process was fast and easy. My rental truck and additional equipment was clean and ready as promised. I highly recommend this place for rentals.
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Robert F. on 8/15/2016
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It was not opened when we dropped it off ...we placed our keys in the drop box...the morning manager when checking in should have checked in the keys and sent a confirmation email that the truck was dropped off I time
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Gay K. on 8/14/2016
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Nothing. Everyone was super helpful and polite.
Dave and Tony were especially cordial and knew I needed to understand how things worked in regards to my utility trailer rental. Tgey walked me through all the steps. They explained the weight requirements, checked my truck, did all the checks and hook up and un hook. They listened and answered all questions.
A very good experience due to them. Thank you.
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PATRICK M. on 8/12/2016
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Maybe have more than one person working at a time to handle multiple customers. Otherwise was an excellent experience.
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CORNELIUS A. on 8/6/2016
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David was awesome. Actually, both gentlemen were very courteous and personable. Will definitely come back.
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TY c. on 8/6/2016
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GREAT customer service. Guys were so helpful and so nice.
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William G. on 8/5/2016
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Two years in a row, i have rented a brand new Pickup truck to take on vacation. The GMC Sierra was unbelievable. Towed our boat and got great gas mileage. Very satisfied, great job, StaxUp!
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Kristen R. on 8/4/2016
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I'm so pleased every time I use this location. The staff is always kind and so quick. I always drop off first thing in the morning and before I can even turn my car off, they're outside ready to help me leave in less than 5 minutes. Thanks guys!
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Leo P. on 8/4/2016
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fast service
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Justin C. on 8/2/2016
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Old location on murrieta Blvd still comes up on maps and Google . Confusing
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DYAN M. on 8/1/2016
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I made my appointment over the phone with a customer service person not through the store. When making my appointment she said no problem to everything, July 30th 9:00 am pick up time and 20 foot truck. When I called to verify my appointment she had changed it with out my prior knowledge 15 foot truck at 2:30 pick up time. I can't explain how upset I was and she had my email address wrong.
Had I not called to check on my appointment i would have been in a huge bind. I will NEVER USE THE CUSTOMER SERVICE AGAIN OVER THE PHONE. Although I got the time changed to 10:55 & the truck 17 foot still wasn't what I asked for.
I wouldn't recommend using the customer service again.
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Sandy K. on 8/1/2016
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Filling out my reservation online was a time saver and took very little time when I was in the office for the pick up. The U-Haul truck was ready at my requested time.
Menifee Resident
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ROBERT M. on 7/30/2016
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Trailer running lights did not work.
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Bill S. on 7/27/2016
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Excellent customer service!
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connie p. on 7/25/2016
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I liked the convenience of a night drop box.
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Judy N. on 7/21/2016
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Everything was great!
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