Very good service 👏
BRUCE K
Customer Reviews for StaxUP Menifee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely awful expert renting from U-Haul!! I did a very big move and this was a terrible experience with drop off and I will not choose to go with U-Haul for my next move in a couple months
Heather LI had a wonderful experience using the Cargo Van! It was returned around 6:30 pm and I dropped the keys and paperwork off through the front door mailbox opening on 6/28/2025 at 6:30 pm. Business was closed on Saturday evening.
TURNER SThe tail light on the right side isnt working. Aside from that i had a pretty good experience.
BRYAN AInside of truck was dirty with an overall layer of grime. Floors had rocks/sand & needed to be vacuumed. Not expecting perfection but wiping down inside, sweeping, & wasing off front window should be customary. Was glad I didn't take on highway, drove very rough.
Mary HInform people that they should expect a text message to verify the license plate number and equipment condition. By the time I noticed the link had expired. Otherwise, everything went very well.
RALPH SContinue the friendly smiles! Thank you U-Haul.
Chere GThe person that helped me was excellent and very friendly!,,
DARRANCE CHéctor at Stax Ip Storage in Menifee was extremely helpful and knowledgeable. His Custer service skills were exemplary. He made the transaction as smooth as possible during a very stressful morning. Thank you so much Hector!!
MARIA AI reserved a 26’ truck and selected to use truck share 24/7 to pickup after hours. However I was not able to use this option when I arrived. I had to cancel my reservation and make a new reservation for the truck share 24/7 to work.
DAVID SThey were very helpful, professional and I had a great experience I downloaded the U-Haul app, it was a bit goofy to work with, but they were excellent in the office
Richard BClean… tough to keep trucks clean in the area where StaxUP is located. Constant building/road work being done. The box itself was spotless. The store itself was clean, too. Misleading question, was the truck clean?
ROBERT NEmilio was great to work with. Very knowledgeable, professional and very personable. He made it extremely easy to get in and out. I highly recommend him and his location.
Kelly BGreat
FRANCISCO CSuper easy pick up & drop off
Larissa DExcellent customer service
Mike HThe interior- exterior appearance of the Staxup Storage Menifee office was maculated. Mr. Gabriel McKee and Staff were kind and professional. Staxup Storage. You have done an amazing job when you hire employees with this caliber of courtesy and professionalism. Any company would be proud to have employees that exemplify the Menifee Staff here at Staxup Storage. You have a customer for life!
DONNA YGabrielle was very helpful.
DANIEL WIt was my first time renting a truck, I did not know about the miles allowed on the trip and how I would be charged for extra miles. Besides being told to fill the gas tank a heads up on the extra charge would've been great! Other than that great experience.
JULIAN Mdon't know now.
Juan RThe equipment was good but the agent is not pleasant to work with
RICHARD SThank youu for the rental, the Ram vehicle was a nice ride as was a first time riding in a Ram van.
chere gEverything was so easy for me.
STEPHEN RGabriel is professional, helpful, and courteous.
ADRIAN Rgreat service
Richard VAll was good nice guy
MARTIN OOnline vehicle check was not working. I could not submit pictures or concerns. Not idiot proof I guess.
JIMMY Keverythings great
SANDRA KThe manager was excellent with his service and very accurate and very fast. Sorry can't remember his name because service was very good.
PHILLIP RThank you for your time and service. 🙏🤗
chere gContinue the friendly and prompt service that you provide. Thank you U-Haul! 🙏. God bless you .
CHERE GWorst experience with U-Haul I have ever have in the past 48 years .!!!!!
Robert MAc in the office.
David Lnone
RYAN NI personally will never go to this location again, and I will never recommend it to anyone waiting for one hour to get the key. The person didn’t know how to show or how the side mirror works. AC was not working. They didn’t know how call customer service they transferred me to the side road assistant they didn’t know how and it was so hot. When I went to return the car I was trying to explain the issue to the lady at the front desk she was just looking at me and smiling that’s it.
Helay SI made the mistake and forgot to put gas back in it but it angers me that this location charged me $72 in gas charge when I went 65 miles. I will not be using uhaul especially this location again.
RODNEY WWe were told there was 1/4 tank of gas. There was actually 1/8. My son in law went back and reported that. It was at 1/8 when we returned it. I was charged 19.50 for 3 gallons of gas. Other than that service was great and prices reasonable.
Linda VWhen I picked up the truck on Sat. A.M., Lindsey was fabulous. She opened the door before 9A - it was raining and my ride dropped me off. That part was great. When I returned the truck, Monday, 0930, I made 2 phone calls to ask how to leave the keys, the dox. etc. Sheesh. Good thing I downloaded the app before I rented the truck. Anyway, NO ONE was in the front office at Stax Up to confer with. I called, A Uhaul rep called the office, to no avail. I figured it out, after a collective 45 minutes of trial and error. Hated that part of it. PLUS I wanted kudos for washing and detailing the inside of the truck, ex post rainy weekend. Thus, I'll pat myself on the back. I love Uhaul, but for the communication aspect. It's pretty obvious that phone reps aren't in an office, they know little about Uhaul, they're at home or somewhere on phone rotation, doing the best they can should they decide to answer the phone.
Lynda GThe lady at the counter made it a great experience
Joshua WCheck engine light was on and vehicle went into limp mode after 20 miles and could only drive 30 mph
Daniel BGreat friendly staff that makes the whole experience even better.
DEMETRICK MI feel you’ve taken more than enough steps to make the process streamline. I didn’t mind the older process of providing my drivers license and payment in person and even though I’m only 39 I have become less fond of computers but I do appreciate you trying to keep up with the times And try to streamline the experience. I think you guys have always been an awesome place to grab the trucks and vans from. We have used you for many years and we will definitely continue to use you for many more.
brian aSmall pick up truck would be nice
RICHARD TGret representative.
Daniel WI drove vehicle a total of 14 miles. I didn’t replace the amount of gas that was used, so I expected some sort of fee. I believe they charged me $30 which is ok. What shocked me was they charged me an additional $45 for fuel. I know there is no way I used that much fuel is not that expensive, at least not yet. This the worst experience I have ever had with U-Haul. I am 55 yrs old and have rented quite a few trucks over the decades.
Ricahrd SThe store was closed from 1-3 for a “lunch break”. I needed the rental at 2:30 as the job was time sensitive. I talked to a dozen people and everyone was amazed that they needed 2 hours for lunch and were closed one hour later at 4. Due to this, we had to manually get the 15 foot truck from the store with no workers available. I rented a furniture dolly but was given a utility dolly instead. I was moving a piano. I had to get 6 men to help me lift the 500 pound piano into the u-haul truck without using the ramp. I could have swapped for the correct dolly but the store was closed during the lunch break. My neighbor had a furniture dolly so unloading the piano was much easier and it only took the two of us to get the piano out of the truck with the correct equipment. A simple mistake made an average job much more difficult.
Jenna EI was charged a clean up fee and I left the uhaul clean. Seems like I got ripped off. Won’t be going back to this location.
Christopher W1. I was forced to do the self check in, which would have been fine, except the the app instructions were wrong forcing me to go into the office. The office person was very nice and got me going. 2. The truck was filthy on the outside, acceptable on the inside. 3. There was no gas registering in the tank, and I was told, since I had to immediately fill it up, that I would be reimbursed $52 if brought with 1/4 tank. 4. The Drop Off app didn’t work either. It wouldn't accept the milage number. 5. Happily the same office person was there and checked me in and took the keys. She said the receipt would be emailed automatically, but I still haven't received it, nor notification of the reimbursement because of the gas situation. 6. I had second thoughts about walking out without the receipt and took appropriate pictures to date and time stamp a picture of the truck back at the drop off location. I also sent messages to the contact for Uhaul before 4pm stating the situation. I am not happy with the Uhaul experience at this location.
Pamela RI rented a truck to move and during i needed to extend the rental a total of 3 days and called in to U-Haul extended the reservation returned the truck clean and they overcharged me and sent me to collections then a 325 dollar charge turned into collections and then they charged me with a felony and I am today in court for this all around bad experience and be warned do not rent a truck here and be late your freedom will be at jeopardy and your career and or family even.
Broc LBe open when a customer has an appointment to pick up equipment. Have someone with a good attitude helping customers.
Angelica BDid not get a receipt from rental on June 24th!
TURNER SI arrived 25 minutes before 10am. They refused to help me. Only storage customers!! The u haul was there and ready as I watched the worker check it out and get it ready. Then I bring Uhaul back at 1.07pm they are closed for lunch till 130 pm!!! Really??!!!! I will NEVER DO BUSINESS WITH THIS PLACE AGAIN!! Construction going on with dirt road trucks coming at you. Very small area to get in!! TOTAL DISASTER!!!
Colleen HIt was an excellent service 😃
YARA U