Customer Reviews for StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly!

Rating:

5.0

Thanks Tony

Rating:

5.0

I would like to reserve the truck with my local dealer not a person mikes away.

Rating:

5.0

Quick, easy, and very good service.

Rating:

5.0

Excellent place to rent a u-haul. Very friendly and excellent customer service

Rating:

5.0

Nothing needs to change to improve services. The attendant possessed great customer service skills and was knowledgeable about the business. In addition, he maintained social distance and followed CDC guidelines and practice. This was one of my greater experiences after utilizing U-Haul services for many years.

Rating:

5.0

The emergency brake release valive was broken and almost caused me to have an accident when I was able to release it, the truck started rolling, luckily I was able to stop it in time before it hit anything or anybody. I think I should get a refund for the inconvenience.

Rating:

5.0

Great staff, very helpful!

Rating:

5.0

Staff was extremely helpful and very knowledgeable. Great experience!

Rating:

1.0

Was charged 45$ extra for no reason at all, windshield was full of bugs and interior smelled

Rating:

5.0

N/A. Customer Service Rep was excellent. Polite and professional. Would definitely recommend.

Rating:

5.0

The fellow at the front counter was very well qualified and effiient but the site seemed understaffed.

Rating:

5.0

Great customer service, the best I have ever had at UHAUL. Thank you very much.

Rating:

5.0

Please mop the inside bed of teucj

Rating:

5.0

The customer care representative was courteous, professional and overall very friendly. Amazingly nice!

Rating:

4.0

It would be nice if you had more than (1) person at this location!!

Rating:

5.0

Absolutely love love love this location it is the only one we will ever rent from… You guys are awesome and we appreciate you!! Thank you for being the BEST

Rating:

5.0

Staff was great!

Rating:

5.0

The truck i had reserved was not back so i had to get a different one. You had moved my location pickup and drop off that doubled my mileage charge. The gentleman that helped me was very helpful and professional. He helped me find a truck that would work and made the experience work ok.

Rating:

5.0

Very efficient!

Rating:

5.0

Very easy to return with 24/7, thanks u-haul!

Rating:

5.0

Give discounts to you Mover helpers

Rating:

4.0

Just wanted to say they saved my butt by being able to get me a last minute rental and I'm so appreciative

Rating:

4.0

Would not take passport as identification other than that good experience

Rating:

4.0

Would have been 5 stars but we reserved the truck for 1 PM and there was a sign on the office saying it was closed until 1:30 so we had to make an extra trip. Fortunately I had some time padded in so it didn't effect the moving labor that showed up at 2PM.

Rating:

5.0

This location is perfect with customer service. I have nothing to request they change.

Rating:

5.0

No improvement needed. Excellent customer service, who was very helpful, professional and kind. I also recommend this location to everyone. Thank you.

Rating:

5.0

The man that came out to inspect the vehicle was very kind and asked me if I had a good experience and I'm glad to say that it was 100% perfect!

Rating:

2.0

The gas gauge wasn't working, I checked out at just below a half a tank. I stopped before oneway local trip an hour away and I put about 29 dollars in the tank started the truck and it did absolutely nothing. I put another 35 plus dollars before it moved to an nearly full tank. I have never had an issue with uhaul but this was so frustrating because I had to overfill the tank. I will call to see if I could get some sort of credit for this gas debacle. It's so disappointing.

Rating:

3.0

There was no one available when I went to drop the vehicle off. Just a sign saying they would return at 130pm. Had arrived around 1245pm to drop off.

Rating:

5.0

We have been using this place for 20 years.

Rating:

5.0

Keep up the great customer service 👍

Rating:

2.0

This is the second time I have rented from this location with some sort of issue. With the same person there. 1. Made a reservation and was told they didn't have the equipment because something was wrong with the one they had on the yard. But rented to me anyway. Said he didn't k am why uhaul reserved this when it was not ready. 2. Made a reservation and for the the location with a sign saying they stepped away for a moment and will not be back until 1:35pm. Reservation was for 12:45. Had a number to call uhaul. Called it and rep couldn't do anything. Local rep ( same guy) said I take my luck break at 12:30-1:30. Sign did not say they or the online reservation system. I was over an hour late getting to my scheduled appointment because of this. The guy there is always blaming uhaul for everything to not take responsibility

Rating:

5.0

Need cleaner units, but customer service is great!

Rating:

5.0

Nothing more. Your staffs were very helpful esp the guy that help me do all the advance technology using this smart phone to do all the work. Excellent. He is so helpful and polite

Rating:

3.0

The check engine light came on and one of the headlights would go on and off. I do love the convenience of the location.

Rating:

3.0

I was a little disappointed due the fact was supposed to pickup the truck locally but last minutes changed the location (inconveniences ) But customer service was great as usual, yes will be back and recommend Uhall Thx

Rating:

5.0

Keep up the good work. I feel this location is doing a excellent job in our community. Outstanding customer service both time I have rented at this location.

Rating:

4.0

There was some confusion about how my credit card was charged for more than what was on my receipt. Even though it was remedied after my return, it did cause me some anxiety about using Uhaul for a truck rental in the future. Also. Why is it soon expensive now to rent a truck, I'll not be doing this again. It's not worth the inconvenience. Really felt price gouged

Rating:

5.0

N/A

Rating:

5.0

Great service, I was in and out in 10 minutes. Returning was the same, I highly recommend!!

Rating:

5.0

Friendly and professional

Rating:

1.0

Added fees? mean we won't ever use UHaul again or recommend them.

Rating:

5.0

Rusty tire tie down rachets

Rating:

5.0

The cab and the cargo area was very dirty and smelly. I had to clean the cab before I could use it.

Rating:

5.0

The experience was great

Rating:

1.0

The vehicles need to be checked better I got a vehicle that broke down on me and cause me to pay for a service I couldn't use because we were afraid to load not knowing if it could be fixed. Being charged the full rate for something I couldn't use is just not right!

Rating:

5.0

Gary was fantastic. Friendly, efficient, and helpful. Every part of the process, from reservation to return check-in, was smooth and easy.

Rating:

5.0

excellent service

Rating:

4.0

Rented a cargo van. The person before me must have spilled a soda in the cargo area. Needed to cover the floor mat with plastic due to it being very sticky.

Rating:

2.0

The site itself seemed secure and clean. We did after hours drop off. There is no good place to leave a 26ft truck. We ended up leaving it in the main parking lot. I will say the online check-in process was super simple and pretty quick.

Rating:

2.0

This location was no help they just said I had to call the corporate number.

Rating:

5.0

I dropped off after hours but the drop off system was very user friendly.

Rating:

5.0

Very professional help make my move very smooth and easy