Great serviceDanilo F.
Customer Reviews for StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)
Menifee, CA 92584
Services at this Location:
- Monday - Friday:
9:30 am - 12:30 pm / 1:30 pm - 4 pm
9 am - 12:30 pm / 1:30 pm - 4 pm
10 am - 12:30 pm / 1:30 pm - 3 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a cargo van to pick up after hours. I was called the day of the reservation and told this location did not offer this service, I was asked if I could pick up the van before 330, which I replied yes. Was then told at pick up since I picked up early I would have to make sure the van was back by 330 or I would be charged a second day ( I needed the van till a certain time which is why I reserved at the time I did). When I got in the van I was overwhelmed with the stitch of cigarettes, I thought these were supposed to be smoke free vehicles. The attended never did a pre walk inspection with me to inspect the vehicle. When I brought the vehicle back during normal buisness hours 9am-4pm the office was closed and no one was on site. When I called to speak with customer service there was an estimated 30-45 min wait time. I was able to figure out the after hour drop off process online to return the vehicle. Hopefully I will never have to use this location again. I will gladly drive to a location a little further away before I make another reservation at the stax up location in menifee.steven C.
Customer did not leave a comment.Alyssa D.
Have a vehicle inspection preformed by rental facilities, especially now that gas theft is going to increase. How is average renter going to know there are more than one cap covering g a gas tank. That was not covered in your rental agreement or links sent after contract is sent The fas cap was popped off, prior to out rental, unbeknownst to us we were driving a vehicle with gas splashing out of the tank. This is a safety concern especially in a state in a severe drought. Anything can cause a spark and driving a truck that can explode was nit comforting, once discoveredJamie H.
Customer did not leave a comment.TRAVIS S.
Good experience!phillip L.
Customer did not leave a comment.Franklin H.
Customer did not leave a comment.Marco C.
Customer did not leave a comment.Monica V.
Staff was great to work withChristopher C.
Very easy to deal with!Tina C.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.Alondra M.
Process was rushed as only ONE employee was busy. Need more employees to assist.Francisco O.
Customer did not leave a comment.Jorge M.
Worked just the way it was supposed to and the moving help I got was absolutely wonderful and worth every pennyKatherine A.
Customer did not leave a comment.Danilo F.
Not sure what happened to the regular person that works there however one guy was bad mouthing UHaul , couldn't even unlock the front door to let people in, customers would knock and other customers would let them inâ€¦ could not find the keys for my truck so assigned a new oneâ€¦. Could not use the computer system well at all, again blaming UHaul for systemâ€¦ took me a hour and and half as he fumbled around and with me, the customers before me â€¦. Nick acted like he had no training at all and his first day on the job â€¦. Going back to Budget locallyâ€¦ a little more cost however better customer service and knowledge. I rather spend more money to get in and out, then waste a hour and a half of my time to watch a 3 ring circus to get a truckâ€¦. I will never go back to that lock again .Keith W.
Customer did not leave a comment.Stuart F.
Customer did not leave a comment.Trevor G.
Customer did not leave a comment.Reniery A.
Great customer service very helpful and fastAna F.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Phil P.
Customer did not leave a comment.Alqueta J.
Always very helpfulKatherine A.
Customer did not leave a comment.christina C.
The employee's at this location are super helpful and very nice.Richard F.
Customer did not leave a comment.Phil P.
Bad customer service manager was locking people out before it was closing time. Didn't help me with the truck at all. Went back to return the truck I was locked out and over charged for the truck rental.. I have used uhaul many of times but this time I will think about going somewhere else .. that place and manager Tony ruins uhauls name.. Stax storage and uhaul rental.. never again.. someone really needs to be on that place.. so sad actually I don't want anyone else to go through what I went through.. made look at the cameras to see I'm telling the truth and contact the owner..LORA S.
Customer did not leave a comment.jonathan N.
License plate on trailer expired on 3/31/2022. I noticed after I got home with rental.Kasey W.
Excellent customer service and supportKeith W.
We came into unlocked area and unhooked the trailer. We t took our paperwork to the office which was locked. We called the phone number and no answer. We waited over an hour and nobody was there when we went back. Other people came and tried to go inside but left. We called the corporate phone number and waited a long time but did get a nice helpful woman on the phone. We took photos of the trailer in case there was an issue. Nobody showed. Up. Someone could have come in that yard and stolen trailers.JOHN B.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Marion T.
Manager was great to deal with.Cork M.
Customer did not leave a comment.Clylencia B.
Customer did not leave a comment.Salvador H.
Great job!Robert E.
The staff was excellent!Felipe F.
Customer did not leave a comment.Joe G.
The uahul app was inaccurate. It showed a picture of a key box to retrieve the key, but the box did not exist. We spent 10 minutes looking for the box before someone told us there was not lock box and the lock was on the back of the truck and to retrieve the key from within the back of the truck. This was very inconvenient.Trevor H.
Customer did not leave a comment.Kristy E.
Customer did not leave a comment.Don C.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Suzanne K.
Customer did not leave a comment.ROWENA F.
Customer did not leave a comment.Jay F.
Customer did not leave a comment.Tasha O.
The person who accepted my truck on return did not check it in properly. The truck ended up in Oregon without the trailer still in my name. Hassel to clear it all up.Melissa M.
Just stay open 😉thank that attendant I forgot his name but he was great !thank you ! Robert macquiddy .Robert M.
Customer did not leave a comment.LLEWELLYN W.
Have the option to change credit cards at the end of the process.Felipe F.
Great service I forgot the name of the employee but hard worker and attended everyone with urgencyVictor H.
Be patient. Pick up for rentals are really busy on weekends at opening time, I think they could use more than one person at the desk when they open because it is so busy. One person can do it all with a line of customers waiting to be helped.Karen J.
Customer did not leave a comment.JOY F.
Customer did not leave a comment.William M.
Customer did not leave a comment.PATRICIA T.
Customer did not leave a comment.Katrina W.
Everything is great.Chris Y.
Smooth drop off. No problemMAURICE V.
Customer did not leave a comment.CONNI W.
Customer did not leave a comment.Cloud M.
The nanager from Sun City was sitting in for another employee. SHE WAS INCREDIBLE!! Not only was my reservation filled, I rented trucks for years from that very location. The mgr was efficient and swiftly got me on the road, carefully explaining other services that she provides. Best experience EVER! I came all the way from Hemet to rent from that Stax. Sarah Drooks I CASarah D.
Customer did not leave a comment.Drew F.
We appreciate the gentleman that helped us We are very pleased with the serviceCorey C.
Customer did not leave a comment.Timothy S.
All goodDom D.
Customer did not leave a comment.Mark R.
Your customer reservation center is terrible. Let me talk to the actual rental location. Why should I give your call center person my credit card info when she can't tell me where I will pick up my trailer or if u have the trailer I want!Bruce M.
Sanitize inside the cab when nicotine is evident. Charge for the â€œcleaningâ€. nicotine smell is not good for you!.John O.
Everything was super easy and I will recommend you alwaysAdriana S.
Customer did not leave a comment.Felix M.
Customer did not leave a comment.Marsherelle S.
The vehicles don't have a range for mileage, nor do the employees know how many miles they should get. It's 2022 you should be able to tell customers what the range of the vehicle is.Jason H.
I Can't Say Everything Was AwsomeALISA T.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Angel S.
The customer service was great!Rachel W.
Great service the truck that I rented yesterday was very clean no smell excellentJuan F.
Customer did not leave a comment.bruce W.
Customer did not leave a comment.Enrique S.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.Jim W.
They are always professional and well organized. A pleasure to do business with them.Joanne V.
Thank you for the help, I would have lost a lot of time without it!David S.
Customer did not leave a comment.Gregory C.
The location is not lit up at nightstand hard to find. No drop off instructions or where to park truckJanet M.
Man like no other 😁I'm sorry but this a great place and the person made it so great thank you so much 👋JOEL G.
Customer service Exceeded expectations.MUHAMMAD F.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Kenneth E.
Quick and convenientJeff B.
He added extra miles after giving him a bit over the amount we had gps where the location was. Since weve driven there a few times in the past already. I was told if we didnt reach those miles i wouldnt be charged. So yes i didnt meet those miles at all and when dropped off was this charged for it. SMH. To top it off uhaul is way over charging there customers. Feel like i got robbedDONNA G.
The items I needed I could not find and they were not in the truck. The instructions for self pickup and drop-off made the experience kinda awful. We hired movers through u guys that broke and damage multiple items. All in all it was the absolute worst moving experience I have ever had and ended up costing me thousands.Adrian B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Justin A.
I want a refund! I will pay my miles but none of the dollys were available and I had to wait for an hour check in! I couldn't love an appliances !!Cody D.