Keep up the good work. I feel this location is doing a excellent job in our community. Outstanding customer service both time I have rented at this location.IVY H.
StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was some confusion about how my credit card was charged for more than what was on my receipt. Even though it was remedied after my return, it did cause me some anxiety about using Uhaul for a truck rental in the future. Also. Why is it soon expensive now to rent a truck, I'll not be doing this again. It's not worth the inconvenience. Really felt price gougedPHILIP M.
Customer did not leave a comment.GLENN B.
Great service, I was in and out in 10 minutes. Returning was the same, I highly recommend!!ELVA C.
Customer did not leave a comment.Michael M.
Friendly and professionalJeffery S.
Added fees? mean we won't ever use UHaul again or recommend them.Mary C.
Customer did not leave a comment.JILL A.
Customer did not leave a comment.Travis J.
Customer did not leave a comment.SANDRA H.
Rusty tire tie down rachetsROBERT C.
Customer did not leave a comment.rachel R.
Customer did not leave a comment.Shannon C.
The cab and the cargo area was very dirty and smelly. I had to clean the cab before I could use it.Trasia A.
The experience was greatJULIO P.
The vehicles need to be checked better I got a vehicle that broke down on me and cause me to pay for a service I couldn't use because we were afraid to load not knowing if it could be fixed. Being charged the full rate for something I couldn't use is just not right!Monica G.
Gary was fantastic. Friendly, efficient, and helpful. Every part of the process, from reservation to return check-in, was smooth and easy.ERIC R.
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.ANGELENA H.
excellent serviceRONALD C.
Customer did not leave a comment.Angie Y.
Customer did not leave a comment.LANCE M.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.THOMAS S.
Rented a cargo van. The person before me must have spilled a soda in the cargo area. Needed to cover the floor mat with plastic due to it being very sticky.BLAINE T.
Customer did not leave a comment.CHRIS B.
Customer did not leave a comment.Guilberto P.
Customer did not leave a comment.Thomas S.
The site itself seemed secure and clean. We did after hours drop off. There is no good place to leave a 26ft truck. We ended up leaving it in the main parking lot. I will say the online check-in process was super simple and pretty quick.Stephanie D.
This location was no help they just said I had to call the corporate number.Christopher S.
I dropped off after hours but the drop off system was very user friendly.Jennifer V.
Very professional help make my move very smooth and easyKenya H.
Very friendly.. quick and efficientCESAR A.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.LAUREN P.
They received me with no problem and were very courteous and helpful.Ada R.
Customer did not leave a comment.Yolanda B.
Customer did not leave a comment.ARLENE C.
Customer did not leave a comment.MARK J.
Customer did not leave a comment.GLENN W.
Tell your employees take off their dumbass trump shitCHRISTOPHER W.
Ensure reserved equipment is available.BRANDON H.
Great Staff and a very easy rental process!!CANDACE E.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.Jacqueline W.
Customer did not leave a comment.Nikki V.
Easy Peazy, Lemon SqueezyClifford G.
Return service was horrible. They rented me a truck that smelled so bad like urine. When I returned it I was waiting for the office to open an employee came out and asked what did I need after I told him he stated "it's been smelling for months we don't charge for cleaning " With COVID-19 every truck should be cleaned.TYONJA T.
Fast and courteous. I was allowed to leave my private pickup in the gated area for when I returned the U-Haul truck. Saved a Trip saved having my wife coming with me.Joselyn B.
I recommend this location because I have received nothing but kindness from Staxup Storage. Jennifer is the Best!DEBORAH P.
Customer did not leave a comment.Marshall W.
nothing, office was clean and bright, service was excellent quick and easyLORIE M.
Customer did not leave a comment.Layman M.
Customer did not leave a comment.Francisco C.
This is our favorite place!! Always clean always perfect!!! Always kind!!SHAWN C.
Was in and out in less than 5 minutes!Randal S.
Established times should be kept. Closing time is listed at 5:00 but I was told it would be 4:30 and then I went to turn in our truck and the office had closed at 4:00.CRAIG M.
Customer did not leave a comment.PEDRO D.
Your app couldn't locate my position via GPS, but I dropped the keys into the after hours box and it all worked great.Mark J.
Customer did not leave a comment.paul L.
They sent me out knowing both headlights were broken. Key had problem in the ignition. Truck was filthy outside.DAVID H.
No improvements neededSTEVEN K.
There was a issue with the key. It was hard to turn the key so there were a couple of times where I didn't think I would be able to start the truck. When I returned the truck and reported the issue I found out that the employee knew about the problem but didn't tell me. Knowing would have been a big help and would have helped relieve some stress.DAVID D.
The truck was in bad condition the headlights were broken and the United had several scratches and dirty insideALFREDO H.
Customer did not leave a comment.jeremy T.
I ended up with a brand new truck and the staff was absolutely fantasticSYLVIA M.
Customer did not leave a comment.Jeffrey L.
The back of the truck was NOT clean when I picked it up. I had to sweep it out myself before I could use it.Billee J.
Customer did not leave a comment.AURELIANO J.
Friendly, fast service. Great attention to details and enjoyable dealings with staff.RANDALL C.
Customer did not leave a comment.linda S.
Customer did not leave a comment.KIRSTINA S.
No improvements needed; friendly staff. Excellent service.Demetrick M.
Customer did not leave a comment.JERRY F.
Treat them like I was treated. My experience was very positive.Jeffrey I.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.CAL C.
Customer did not leave a comment.PAUL ABRAHAM B.
Customer did not leave a comment.Jennifer A.
Very personable and politeWENDELL H.
Perfect five stars.RAYMOND M.
We were able to secure a truck for a good price with little notice. Check in and out was very easy and quick. The owners were very nice and efficient. We will definitely use them again and will refer friends.CYNTHIA C.
Actually call to confirm the location actually has the truck because I dealt with a complete nightmare all the way around! Poor service all the way aroundROBERT S.
Very Friendly and knowledgable peopleBERNARD MICHAEL C.
Customer did not leave a comment.ANDREE R.
My trunk keeping flashing that it need an oil change. The Uhaul website stated that this location had 24/7 self-service but it didn't. Lucky, I was smart to arrive early to question it before they closed. There is a rental rate of $19.99 on my bill which I understand, but what I don't understand is the additional 39.90 rental charge. Is that hidden fee for using there vehicle? I wish the rep told me when returning the truck after hours, verify your vehicle via Uhaul/share. Didn't know I had to until I was charged and the saw the note on the contract. The website said I had 2 sites to rent a trunk, but site stated they don't and Uhual has them falsely listed as a provider. Lucky, the other site was close by.Tyron P.
Tony is great. They need a truck wash stationWALTER L.
I did not have any problems renting uhaul everything was good enough for meMINA K.
I just want to say that Jennifer was super friendly and nice and made the experience very easy.Jennifer H.
Saturday August 1st it was very busy. Jenn was very efficient with check out and check in. I will use this U-haul business again if needed.Norris M.
Customer did not leave a comment.NATALIE T.
Nothing ! I was satisfied with the service !!DANIEL R.
I have rented from them before still very good for meFRED N.
Nothing was ready for me, it took over an hour just to get to the truck because it was still in the gated return area,I had to wait on hold with customer service for 45mins just to get the gate open, I had to track down my own dollies, my moving blankets paid for were nowhere to be found. The one hour delay cost me more money then the actual truck rental due to all the labor I had sitting waiting for the truck..Tyler K.
Friendly and good service..EDDIE P.
Excellent customer service The couple are just adorable and of excellent character and integrity.MARTHA R.
Customer did not leave a comment.Crystin G.