Customer did not leave a comment.JEREMY Y.
Customer Reviews for Steiner Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First of all, you need to fix the app. It totally didn't work and we had to call for assistance. Then the lock combination did not work. All in all, it probably took an extra hour just to get out of the lot with the truck. When we tried to return it, the app did not work again. I kept trying to download a picture of the odometer, and it kept looping back making me take another picture, Even though All the ones I had submitted showed the numbers clearly. Again, we had to call for assistance. Something that you have taken us maybe 10 minutes to do, took a several hours because we had to have somebody return our phone call. This was a miserable experience.Robert H.
We reserved a 26 ft uhaul, appliance dolly and a utility dolly. We arrived to find the back had a combo lock that uhaul didn't have the code for as well as no dollys. No one had done a check on this uhaul prior or else they would have noticed all of these things.Heath L.
Customer did not leave a comment.TIMOTHY R.
Customer did not leave a comment.Doug J.
All good. People very nice and helpful!Mark T.
Customer did not leave a comment.John B.
The lady that rented the trailer to me was extremely helpful and professional the person that helped hook up the trailer was the same. If I need a trailer again I would return to this location even though it is about ten miles farther because of the service I receivedRALPH W.
Super nice staff and good locationCindy F.
Super people at Steiner Lumber. No hassle getting the trailer.Tamara C.
Customer did not leave a comment.Stuart M.
Customer did not leave a comment.brandon K.
Customer did not leave a comment.Delbert L.
When we returned the truck our phone would not give you our location ....we called in and were told you have to go to the chrome menu and allow it to find your location..Richard S.
Customer did not leave a comment.Tom H.
Everything was good don't change a thing.. thank you so much!!Jason F.
They were closed. We parked locked and dropped the keys off in the box. Very easy.JODI A.
Customer did not leave a comment.Joyce H.
The 24/7 service is terrible- I did not have contact with the physical place. Everything was online and it was bad. Someone from the lumber did make an effort to get the missing dolly, but it was unavailable. Steiner Lumber did a good job- the 24/7 service was terrible.Timothy R.
Where I pickup vehicle they were great, very helpful, the procedure of u- haul was hard to follow, I called u-haul days before, I thought everything was taken care of before I got their. And I've used u-haul vehicle before and that was easier. But the people at Steiner lumber had truck ready dolly everything for me.charles S.
Easier check outs after hoursBonnie A.
I did everything online. When I got there I had to do it again and again. It took 45 minutes. I won't go back.Darren B.
The location & employees at location was great. However I did everything on line the night before but the system did not work right & would not work for the man at the counter. I did not get a code to receive the key. I was to pick up at 9 am. Got out at 9:30. Then returning it the system again did not work right & it took another half an hour to return. There needs to be a better system for this process. This took way more time then it ever should have & it was all the computer. The man at the location was doing it right & the agent he had to call still had a difficult time getting it to work. Such a shame.Dianne C.
Did the self drop off as was closed.James T.
Nothing. Easy to find. Easy to pull out.Jim Y.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Timothy D.
Call the customer before changing pick up location. We were scheduled to pick up 8 miles from home but had to drive 45 minutes away due to a reschedule. If uhaul would have called me to change that I'm sure there could have been a more convenient pick up location for us.Makayla P.
The people at Steiner Lumber were absolutely fantastic. We have never had a better experience with Uhaul ever. I commend Steiner Lumber for having such friendly and super kind people to do your service. ??????????jeri G.
The original booking information all said an address of Millersburg, OH on it. I believed that the pick up would indeed be in that town. The text that was sent out came in very late in the afternoon, & by the time we saw it, the phone # listed was closed for the day. We didn't notice the address right away on the text, and still went to Millersburg to pick up on the scheduled day. That's when we were told that the trailer was in Shreve, OH. Everything was delayed due to the confusion. Everyone at Steiner was great, we just felt the communication about where the trailer was to be picked up wasn't super clear. This put us behind for the rest of the day....it wasn't the end of the world, just inconvenient.james M.
When I scheduled the pick the scheduler used the wrong date and time and when I went to the location on Triskett Rd they did not have anytning and we had to then go to the Lorain ave location to get the truck we needed,, Scheduler needs to be careful and make sure they enter the right time and date for the pick up of a truckRHONDA R.
Customer did not leave a comment.Walter H.
I was unfairly unjust and extremely over charged for dropping of here. I will never use uhaul again. They will be meeting my attorney.Christine F.
Customer Service was friendly and didn't take long to get on our way! Will definitely use again if the need arises.Michael M.
It was a smooth and painless transaction!Barb C.
There does not seem to be anywhere to evaluate U-Haul itself, so here is some feedback. 1- you should not offer/accept transaction for a trailer rental size you don't have at the place of pick-up. I ordered the 5x8 and when I went to pick up, you made me take a 6x12, which was way to big for my usage. 2- it accepted me dropping off at one location, but you made me drop off at another location once final paperwork completed. So overall- you make the customer do things that are not revealed up front at time of reservation.Roland F.
Customer did not leave a comment.KATHRYN E.
Customer did not leave a comment.Kayla W.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Doug H.
Very Dishonest! I'll never use them for U Haul again, and neither will I use them for there Lumber Business!Johnny G.
Customer did not leave a comment.Shyanne K.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.Velvet M.
Made a reservation at one place. Went to get it, but it wasnt there they didnt have any. Called uhaul they was very rude. They moved my pick up place to another town. When we got there they didnt gave my truck either had to get one 3 times the size i needed. I called many times and EVERY SINGLE OPERATOR was rude. I will never use u haul again. I am so behond uhappy with them.Scott M.
Rain leaked off of slide up door which posed a problem.Carolyn H.
Customer did not leave a comment.Jarrod C.
Customer did not leave a comment.ROGER B.
Customer did not leave a comment.Joseph D.
Great place to rent from !CLINT K.
The van I rented was the biggest gas guzzler I ever drove It had no power.I would not rent this for long distance or driving in mountains or big hills.I did not like renting a vehicle with no insurance if you are in a accident uhaul holds you responsible no matter who was at fault.make sure you take pictures of all the dents& scratches before you drive it .BRUCE H.
Customer did not leave a comment.ralph Z.
Wish the enclosed trailers would be just a little taller. Easier to stand and room for queen bedding to slide in. Other than that it was greatDavid L.
Great people-friendly, fast and efficient! The truck and auto carrier were both clean and ready to go before I arrived. I highly recommend them.Matt C.
I have rented from Steiner Lumber on several occasions and several different trailers and dolleys. They are friendly and knowledgeable.DAVID L.
Customer did not leave a comment.michelle H.
Good friendly service. Convenient location.FRED L.
Customer did not leave a comment.gail F.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.TERRI F.
Trying to resverve the unit was a bit of a problem had one to pick up in. Kilbuck the next day got a e-mail that I had to go to Shreve to get it. Called u-haul they told me there was not one in Kilbuck . When I called. The person I made the resverve with. Told me there was one there but it was moved. I feel that it. Should not have been moved if. I had it resverved cost extra. Timer & money to go to sherveJERRY C.
Customer did not leave a comment.steve M.
Customer did not leave a comment.bradley A.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.MELANIE B.
Customer did not leave a comment.Bruce C.
Called location to discuss after hours drop off, very helpful. Left trailer at location.DONNA A.
Customer did not leave a comment.mark W.
Customer did not leave a comment.DAREN E.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.WILLIAM L.
Personnel was very helpful and went out of their way to help me. Thanks !!S.C. W.
The only problem I had was getting it unhooked. Since there wasn't a jack on the trailer I had to make sure that I had a car jack because I didn't have a man to lift it off for me when I returned it. Other than that, everything was great.Jolleen H.
Customer did not leave a comment.Joseph D.
Very friendly and down home. Great place and guyRONALD D.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Rex D.
Customer did not leave a comment.JIM G.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.GREG A.
The agent lied about the tow vehicle on my contract. He allowed the trailer to be towed by a ford explorerJESSICA S.
Customer did not leave a comment.Gary H.
At our pickup point we had ask if they could get us a smaller truck (next size down from the 20' we had to take and without even trying,we were told no and that was the only truck they had in. Now we called Sunday evening and he had until Wednesday morning to get on or he could have charged us the smaller truck price. We wanted the $29.99 truck and there was that size truck by the 20' truck. i was told that the small was already reserved. For a local haul of some dolls from point A to point B cost $170 on the truck on this date for about 3-4 hours of time, local halingShirley J.
It was very nice to have a truck that new and tbT I didn't have to worry about getting to my destination .JANICE H.
Customer did not leave a comment.MATTHEW K.
Customer did not leave a comment.TOM T.
Customer did not leave a comment.JENNIFER P.
Very polite service people & online person was absolutely wonderful.DEBORAH G.
I was running a little late but they stayed and took care of me. Thanks, RobROBERT H.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.CYNTHIA S.
very understanding people Scott checked the truck in I told him the condition of the truck and he apologized for them. THANKS SCOTTHURT R.
Site manager was very friendly and helpful. In and out quickly. Great place to get a quick trailer rental.JOHN R.
Customer did not leave a comment.DONNA E.
I received fast friendly service. Would highly recomend this location to all friends and family. Thank you Steiner Lumber for all your help. Signed a very happy customer.LINDA B.
We were disappointed in the overall sevice from U-haul. I order the largest uhaul, several weeks in advance. I then reieved a call stating the larg. truck was not avalible, I would have to take the next size down. When I got there I had to take an even smaller truck. I beleive when someone takes the time to reserve something several weeks in advance it should be there. I am unsure if i will use hual again unless it is made right.Pam P.
Customer did not leave a comment.STEVE Z.
Truly superior customer service. Extremely helpful! Highly recommend.BETH W.
i know these people are virgins in the uhaul business and this is their first transaction.... they could use MORE INDEBTH training as in the money to be handled in the case of weather i can take it without a credit card or not, they could use a rep. to help them out when it comes to more rentals in the future...Larry S.