Customer Reviews for Stephen's Self Storage Oakdale
(U-Haul Neighborhood Dealer)

Rating:

3.0

Inefficient

Rating:

2.0

The gate didn’t work so I wasn’t able to pull the truck in to the actual parking lot to return it. I had to park outside the gate which is obviously not ideal.

Rating:

5.0

Everything went off without a hitch

Rating:

3.0

My receipt from booking online said 55.00 for rental. I took off the 15.00 safe charge and still got charged the amount. My receipt online said 55.90 I then get a charge for 95.00 I will never book U-Haul again

Rating:

5.0

I would suggest that the reservation system should be updated to select one way or round trip so a customer doesn’t have to wait for the agent to redo what I already reserved online.

Rating:

1.0

There was no gas in the vehicle. There was no dolly that I paid for in the vehicle.

Rating:

5.0

My move was smooth.

Rating:

5.0

Nothing it's perfect

Rating:

4.0

Nice guy but the truck failed to connect to the trailers lighting at the LAKEVILLE location. I therefore could not pull my vehicle. That meant my 89 yo father in law had to drive 9 hours. Thankfully we made it.

Rating:

4.0

The mobile app experience was unacceptable. It is only at the end when you are there to pick up your truck that you learn you need to have two references available by phone to verify who you are. This should be made crystal clear from the start.

Rating:

4.0

Good experience !

Rating:

4.0

The employees at this location were super friendly and accommodating. I appreciate all of the help.

Rating:

2.0

I returned the truck after hours (but well within my 1-day rental range). There was no well-lit, clear area to return the truck and take photos. The app crashed before I could finish the check out process, and then I couldn’t get back in to finish taking pictures. This whole return process after an exhausting day of moving was very frustrating.

Rating:

4.0

The truck was not washed on the outside. It was dirty. Inside was clean. I would expect to pick up a clean truck. Please wash your trucks before diapatching to customers. Other than that everything was good.

Rating:

5.0

Mention a keypad on the inside of the gate. It was a little ways back and we didn’t spot it at first!

Rating:

5.0

Great vehicles, excellent customer service, highly recommend!

Rating:

5.0

The lady was friendly and welcoming. Walked around the complex to find assigned truck for customer. She was approachable and address customers respectfully.

Rating:

1.0

This scammed placed charged for cleaning fee when the truck was returned clean.

Rating:

5.0

The process was seamless and easy. Highly recommend the the 5x8 Cargo Trailer rental.

Rating:

4.0

Have better trucks

Rating:

5.0

This wasn’t my original drop off location. The original location was Axis Auto, which was terrible. I showed up and was told by the employee there they no longer worked with U-Haul. After calling U-Haul and getting a new drop off location I drove there and was told they don’t accept trailers. The third location, Stephen’s Self Storage, was great and took the trailer with no issues. Overall I’m very disappointed with the return process. I wasted two hours of my day driving around to different locations just to drop off my trailer.

Rating:

5.0

Excellent service. Mike answered all my questions and was very efficient in getting me on the road with my selected vehicle.

Rating:

1.0

A code to get in a gate to check out a U-Haul is just not it. My code didn’t work and I had to wait a long time

Rating:

4.0

Keep doing what you are doing.

Rating:

2.0

Many factors had a part in creating an overall negative experience for me at this location. 1) The process of checking in the uHaul and checking out took much longer than expected due to the website being hard to navigate & slow internet, so I had to extend my time needed with the uHaul. 2) I ordered a furniture dolly and it wasn't in the uHaul when I arrived. The gentleman didn't even have one at that location and acted like that happens all the time - that is clearly a problem on behalf of your business, not me as the customer. I had to go to Home Depot and rent one which added time on to an already stressful moving day. 3) I had no idea where to put the lock at the end. It told me in the instructions when I checked in that morning, but couldn't find that information anywhere when it was time to check out.

Rating:

4.0

The app is VERY slow and not entirely intuitive. It is hard not to work with a person.

Rating:

5.0

Every thing was perfect.

Rating:

2.0

The Truck felt like it had an engine issue or misfire of some kind. I also was supposed to receive to hand carts and a furniture cart as well as furniture pads. I received none of it. I am awaiting a refund as I was charged $100 for the truck and equipment which would have been great if I had the equipment. A 4 hour job turned into a 9 hour job. Not using this location again.

Rating:

5.0

We had a little trouble surrendering the truck after normal business hours ( brought truck back 8:56 pm) same day as rental. Had to make a few calls to get out of locked gate at facility, but figured it out.

Rating:

5.0

The guy that works here is great! Was able to get the right size truck I needed and the service was great. No issues and thankful this location exists!

Rating:

5.0

Have a designated map/spot that we could drop the truck after hours. We were appreciative of the assistant manager who was able to help us.

Rating:

5.0

The mobile app did not work for check in. Got stuck asking for our location, went to settings and gave app permission, but it just stayed on the loading screen saying it was determining my location.

Rating:

4.0

Good

Rating:

5.0

Tire pressure 49psi left front 54psi right front Right rear 80psi left rear 72 psi - filthy dirty front window from last user - empty windshield washer fluid I had to clean window add air and fluid. Horrible door trim drivers door I had to buy foot seal to block the noise. Absolutely horrible experience for the money

Rating:

4.0

Staff was helpful

Rating:

5.0

The van was so clean and nice to drive. Thank you

Rating:

3.0

The texting check in is not user friendly - at all. Please improve. It took almost 30 minutes to get the keys to our rental. Your computer system needs upgraded. The facility where we picked up the rental needs upgrading. The office was quite small & cluttered. Customers are staggered for checking in due to the size of the office. Spend some money and make this better for employees and customers. No parking for customers. Fix your gate. Install security cameras at gate.

Rating:

4.0

The gentleman who checked me in was very courteous , helpful and friendly. Overall good experience!

Rating:

5.0

Wonderfully helpful team with pointers and tips to save us some money. Very friendly and quick!

Rating:

5.0

The vehicles I have rented often sound a little rough like they need some attention!!

Rating:

5.0

My only issue with the unit is that the hall floors got very slippery when wet. Otherwise, buildings were maintained and staff was lovely :)

Rating:

5.0

Customer service was beyond my expectations.

Rating:

5.0

The employee at the Stephen's Self Storage UHaul Rental in Oakdale was great; he was extremely helpful when I needed to change our reservation and was very easy to work with. I can't remember his name, but because of him I'd recommend the location to anyone in the area needing a move.

Rating:

5.0

The staff was very helpful and pleasant to deal with. The storage facility was clean and well light. Over all it was a nice experience.

Rating:

5.0

The transaction was so smooth. I was able to use it under the 4 hours and only went 9 miles above my prediction. I’d surely recommend it to everyone.

Rating:

1.0

The truck was very dirty inside, the sales guy not helpful at all, and I got locked for 45 min inside the lot. Please do not make business with these people they are unprofessional.

Rating:

4.0

uhal app could b more user friendly i installed the app, ordered the truck, but did not know until last min.. i had to "apply".. why not when ordering equipment?

Rating:

5.0

You know I really thank you guys there at the U-Haul located in Woodbury I tell you you go over and Beyond the Call of Duty and assisting each and every customer and Mike you are the best thank you guys so much for helping me through this time of my move. Oh yeah I look forward to getting with you on my storage have a good rest of your day and once again thank you you all are a great company in every matters of the word. Sincerely Karen Guildry.

Rating:

5.0

Everything was excelente and very clean it was very pleasant get a truck from that location Thanks

Rating:

5.0

Very easy process. Friendly

Rating:

5.0

Thank you for a wonderful experience. I will recommend your facility to friends and family. The staff were helpful and courteous. The facility was clean and well maintained.

Rating:

5.0

The staff here was very accommodating and responsive if any questions came up. The prices were MUCH better then the big storage facilities. Would definitely recommend to anyone I know!

Rating:

5.0

Mike and Nickademas are the best!

Rating:

5.0

Very happy with our experience renting a storage unit with Stephen’s Self-Storage.

Rating:

5.0

Been a customer for many years. Always a great place and a pleasure working with Mike and the shafting. Would recommend to all.

Rating:

5.0

We appreciated the service

Rating:

5.0

Customer Service is very professional. They explained everything clearly and made sure I won`t get automatically charged for the next month beyond my lease. I like being able to rent a truck here.