Customer Reviews for Stephen's Self-Storage Hastings
(U-Haul Neighborhood Dealer)

223 reviews

12119 Margo Ave S   Hastings, MN 55033

(651) 480-7807

Location Hours

  • Mon-Fri: 1:30 pm - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 12:30 pm - 3:30 pm
Special Operating Hours
  • 10/23/2021: 12:30 pm - 4:00 pm

Services at this Location:

Contact Us

(651) 480-7807

12119 Margo Ave S
Hastings, MN 55033

Services at this Location:

Location Hours

  • Mon-Fri: 1:30 pm - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 12:30 pm - 3:30 pm
Special Operating Hours
  • 10/23/2021: 12:30 pm - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Sekani M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Check in was a mess.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

The staff was always very professional and helpful. They even contacted me once when I did not put my lock properly on my storage unit, leaving it unsecure. I would gladly recommend this company to friends.

Marianne M.  |  Overall Experience 
Rating:
5.0

The guy who helped was very friendly and helpful. Next time I need a Uhaul I'll go here.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Amazing person to work with. Helped us find a truck at another location even though the original location was out. Clean and fast service. Easy to pick up and drop off.

RICKY M. 
Rating:
4.0

My experience was great. I used to have a shop and rented Uhauls, so I knew what to look for and what to expect. The Gentleman at the Rental Site was terrific! Did everything by the book. Was very thorough and explained everything. I would definitely rent there again!

LORI C. 
Rating:
4.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

MY LOGIN WAS TOUGH TO DO.. HAD AGENT CONTACT ME AS I WAS FILLING OUT INFO. SOME INFO DID NOT SAVE AS RENTAL WAS NOT AT LOCATION. SO INFO I FILLED OUT DID NOT GO THRU.. HAD TO RE ENROLL.

JEFFREY F. 
Rating:
5.0

Was called day prior to rental and was told my truck would not be available and there is nothing they could do. I had to ask if there is another location. I was told yes, but a smaller truck was available and I could not have it for the original time reserved, not 48 hours but only 28 hours. I had to re-adjust everything for a shorter time and a smaller truck. There is so much more to this but, after all that, I was still charged the original amount for 2 full days and a larger truck. I think a company this size could figure out a way to provide much better service. My final rental location handled it perfectly. This is a UHAUL issue, not the rental location.

John C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Nothing!!!i had an excellent experience!

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
2.0

App took forever to upload pics

LEAANN S. 
Rating:
4.0

I entered info into system prior to arrival. Still has to do everything over again. And give 3 phone numbers. Friends and family numbers are not your business they didn't rent a unit.

David O. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

EMILY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Mikaila S. 
Rating:
4.0

Customer did not leave a comment.

Jeanne K. 
Rating:
5.0

The reservation was for drop off in cottage grove, MN. There is one listed uhaul dealer, Acorn Storage. Upon arriving at Acorn, they said they couldn't accept a trailer b/c they had no way to move it. Why wouldn't the reservation system tell me that in advance?

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Abel V. 
Rating:
5.0

No improvement needed. Mike is super to deal with, the truck was clean and the check in was straightforward and very convenient. Everything went as planned and made our move quick and convenient.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Del B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Could not have gone smoother. Great uhaul dealer

Richard S. 
Rating:
1.0

HOW ABOUT A BACK UP PLAN

Dave J. 
Rating:
3.0

This was the secondary place to pick up a truck. You sent me to another address witch was the wrong one. The GPS said we were at the wrong location at both places. Luckily your customer representative helped us out. We were disappointed that our original pickup location didn't have the truck. Driving 21 miles out of our way. In my opinion someone from your company should have drove that truck to our original location for us to pick it up.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Max W. 
Rating:
4.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

The location was great but it was not my original location. It was 45 minutes away from my selected location and I was not expecting that when I made the reservation. I recognize you have to make changes based on where products are available so I recommend being very up front about that. Also, the time I was given by Uhaul to pick up the trailer by was after when the location closed. The guy at the location was great and stayed after hours to help but that shouldn't have to be the case for him.

Tom H. 
Rating:
5.0

This review is about a one-way rental with a 5x8' trailer. It took a 39 minute phone conversation with a UHaul representative at the pick up location, to get approval for this preferred drop off location. WHY?!! This drop off location went VERY smoothly. I was contacted by the drop off location employee, and treated quite respectfully. UNLIKE the UHaul representative I had to deal with on the phone to get this preferred drop off location. I will repeat: To UHaul: If you want your customers to move around your equipment, it would seem that could be reflected in your charges! UHaul needs customer service training badly with the people that run this company. The people I dealt with at both the pick up and drop off locations DO get what the definition of a customer is!

Mary Jo N. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
1.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Long line when I got there. There were a few irritated customers in line when I got there. Overall appearance what sub-par.

Jarod B. 
Rating:
4.0

Customer did not leave a comment.

Sharyl P. 
Rating:
2.0

Furniture dollies were reserved and there were none in stock. Went to another store where I was told I could get them, that store refused to let me use. Went to a third store that did allow use.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Daryl V. 
Rating:
5.0

very helpful and accommodating

mARK F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

I was completely appalled at my service throughout my whole experience besides placing my rental over the phone- that rep was wonderful. I am still a awaiting a call from Thursday 8-1-19 after being placed on hold 3 times while I was providing information to the rep Kim at Uhaul, this was after Stephens Storage told me they couldn't help me with my questions uhaul had to. She rudely put me on hold without telling me when I was providing her with information to give to her supervisor who was on lunch. Who still hasn't called me back to address the “rental rate charge” that was higher than the “rental rate” I agreed to on my contract. I'm speechless.

Jenelle W. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
3.0

Stephen's Self-Storage was very accommodating while U-Haul was extremely unhelpful and rude during our situation.

ed W. 
Rating:
3.0

Customer did not leave a comment.

JIM L. 
Rating:
5.0

The windshield wipers need some WD40. It was raining the entire time and the squeak almost drove me ??

Martha M. 
Rating:
5.0

Customer did not leave a comment.

Gwen H. 
Rating:
5.0

Send U-Haul renters a note that the U-Haul service is inside a storage facility with a locked gate.

Wesley J. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
4.0

My original drop off that was scheduled was the Cottage Grove location- they don't take trailers- this location should be closed!

Mary M. 
Rating:
4.0

Nothing

Matthew P. 
Rating:
1.0

I was told to take my trailer up to this location for a drop off. When I got there nobody was there and it was a locked facility with a electronic gate. Myself and another person who was also there to drop off a trailer went in when another car was leaving (the gate was open) the facility, that's when we found out nobody was there. We ended up getting locked in the facilty for 1/2 hour because the gate wouldn't open to let us out. The person who I got a hold of was helpful and got us out. He apparently had to leave to help another uhaul renter with a problem. A fluke problem but a pain nonetheless.

Jane W. 
Rating:
2.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
3.0

My retail location was changed last minute. Nobody called me nor did the UHaul website note the change. I then waited more than 40 minutes at the original location to have them tell me I had no reservation there. The only help offered was to call a number, wait another 15 minutes, to then be told that I should have gone to another location. So, an hour wasted. Next, someone put my pickup time later than my original pickup time and the new UHaul guy wanted to charge me for an extra day. Now, I was mad. Worst experience with UHaul ever. I rent from UHaul -3-4 times every year.

Daryl V. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Nothing. The manager was great,

robert F. 
Rating:
5.0

None service was excellent!

John T. 
Rating:
5.0

Customer did not leave a comment.

Jake E. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Can't say how they're, their was Know one there when I arrived, this part of the drop off They didn't call me to let me know anything ??

Lashawnda R. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
3.0

Terrible customer experience for the first time ever st tooted location. I emailed a detailed complaint and an happy to discuss further.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
1.0

This location was great. The problem is I reserved it 30 miles away and was told, incorrectly, that I had only reserved it one single day. You sent me the chat log, showing exactly what I said happened had happened... but no resolution.

Jesse S. 
Rating:
5.0

Great guy to deal with very knowledgeable

Fred G. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN R. 
Rating:
3.0

This location did not allow for drop off of the vehicle at a different location. The interior had some leaves inside but it's fall so that makes sense. If dropping the vehicle off past dark I would not recommend to a friend.

MacKenzie U. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

The owner advised that I would be charged for on day and I was charged for a second day of rental.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shelly K. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Everything worked very well. I picked my reserved trailer up on a Saturday morning and brought it back that night; paperwork and help with hookup/unhooking was seamless. I'll come back here next time.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
2.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

You did everrything right and on time

Gary F. 
Rating:
3.0

Send information about the gate code when picking up before standard hours. Please make the code much more obvious. I was told it was sent in an email but couldn't find it or it was too difficult for me to find

nicholas T. 
Rating:
5.0

You guys were great. Appreciated help with appropriate parking.

Richard S. 
Rating:
5.0

They allowed me to keep the truck a few extra hours due to massive errors on U-Haul corporates behalf. They gave me a code that actually worked on my first try and was able to get in and out with ease.

mackenzie H. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
1.0

The inside of the truck was not swept out. The outside of the truck was clean. Our problem was that our truck was not at location in Cottage Grove where we had ordered it to be. We then had to drive to a different location , Hastings, and also return it to Hastings. Not pleased at all because I even called a day before to make sure all was in order. I do apologize for returning the truck 30 min late.

Ojuang O. 
Rating:
5.0

The gentleman who helped me was so nice and professional.Gave concise and direct information.

Marilyn M. 
Rating:
5.0

Stephens Storage somehow ended up with my rental papers after i was confirmed to pick up at Pro Power. The rental part was fine. Just a huge inconvenience because of the mix up

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Everything was great! Very well explained!

LORA A. 
No reviews have been submitted for this location.

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