Location was closed but clear information about how to drop off. I called number and left voice message. Got a return call right away which was helpful. One problem is we were charged a cleaning fee for a vehicle that we picked up dirty. We had filled out a link at pick up in Chippewa about the condition of truck e/pictures and comment of smoke smell but we were charged almost $200 for a cleaning fee we need reimbursed. My concern is communication between pick up and drop off locations about truck condition. Why didn’t my information from link I filled out get to people at the drop off location? We returned truck exactly as we picked it up. We don’t smoke and didn’t eat or drink in the truck so need the cleaning fee reimbursed.
JERRY C
Stephen's Self-Storage Hastings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, MN 55033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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You need a code to get thru the gate
Chris KLicense Plates tabs expired...
KENNETH CWould have been nice to be in Hastings at Pro Power rental which is closer to my house. But at Stephen’s did a good job.
MIKE WIt was very confusing how to get into the locked gate and how to find the keys. The directions repeated some of the information and it was confusing. Maybe do bullet points instead of this long paragraph. I couldn’t find the key pad for a bit. I didn’t even make my reservation at this location
Jennifer G