Customer Reviews for Stereo 1
(U-Haul Neighborhood Dealer)

521 reviews

2104 Hwy 7 Unit 6   Concord, ON L4K2S9
(Keele St @ Hwy 7 Inside the Harvey’s Plaza)

(905) 532-9652

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 532-9652

2104 Hwy 7 Unit 6
Concord, ON L4K2S9
(Keele St @ Hwy 7 Inside the Harvey’s Plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
1.0

The owner incorrectly accused me of changing the fuel gauge (not sure how to even do that) and overcharged me for fuel on a 1 hour rental. He also very nicely called me a fucking faggot.

DANNY S. 
Rating:
5.0

Very friendly. Went over the contract. Great experience

Paul W. 
Rating:
5.0

This location was extremely helpful. I really appreciate Stereo One uhaul.

Foreign S. 
Rating:
1.0

The guy that works on the Stereo 1 location is very rude no customer service skills. The time that I was there, I observed that his rude to every customer that picks up their key for the UHAUL rental.

ROLDAN J. 
Rating:
1.0

It was a TERRIBLE and AWFUL experience for me and my family. I haven't seen those kind of behaviors my entire life when I go to rental business. The person who works there was rude and felt like I was humiliated. ABSOLUTELY, I will NOT rent another u-haul vehicle even from other locations because of this business. Well, good luck “U-haul” keeping working with that kind of business.

Rasid A. 
Rating:
4.0

I selected a time slot of 9:00 from a different location. The associate who called me told me there was no truck at my preferred location but that they could offer me the truck at this location at the same time. When I arrived, the location was not open, because as it is noted online that location opens at 10. Please don't promise a location and time that is not available.

JOCELYN N. 
Rating:
1.0

The behave of stuff was tribal Totally rude and unacceptable!!!!! Time wise he does not care and value for their customers time at all Never & never will go there again !!

Masoud T. 
Rating:
1.0

The representative guy was so rude, he threw me the paper as I asked him about the wrong transaction. When I said you can't act like that he said because you talk like a sh..t. My daughter was so scared.

HAMIDREZA A. 
Rating:
5.0

It was a great experience with this location, it was quick transaction. Will definitely rent here again in the future.

FATIMA CHRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

Xingyu Z. 
Rating:
5.0

The people here were so friendly and quick on check out. Thank you for your good service!

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

STEWART C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
2.0

The App FAILED, the website FAILED, the only reason I got the truck at all is the amazing support person who helped me. They were helpful, personable, and saved my butt. UHAUL you need to fix your tech issues and give the support person who helped me a big raise!

Taylor W. 
Rating:
4.0

Customer did not leave a comment.

Vincent T. 
Rating:
1.0

Was charged once for the amount from order and was charged again without any documents

IGOR K. 
Rating:
5.0

Customer did not leave a comment.

SHAWNMITCHELL L. 
Rating:
5.0

You gave me quarter tank of fuel and i return it with 3/4, and i did not got discount for that.

KHAYYAM B. 
Rating:
3.0

This location had terrible customer support a few years back. However the new person (lady) at the desk seems to be doing much better job than the previous person. I had terrible customer experience here a few years ago but recent experience was much better,

Prasad M. 
Rating:
3.0

The gentleman who rent me the van didn't give me the option to verify the mileage and gas level, somehow I didn't get the link in my cell phone to verify the equipment in the pickup or return. I think he overcharged me for the rate per km as well.

ESSAM E. 
Rating:
4.0

Customer did not leave a comment.

JIANYU Z. 
Rating:
5.0

I like the location, easy to go to. Friendly owner.

Rodel F. 
Rating:
4.0

Drop box closer to the trucks instead of going to the shop

SERGE A. 
Rating:
3.0

Better instructions, key lockbox located near the trucks.

Jordan C. 
Rating:
5.0

Convenient location and prompt service. Would definitely recommend

Roxanne M. 
Rating:
4.0

Customer service was great 👍🏽

RONALD W. 
Rating:
2.0

Better communication as the location opens at 10am and No instruction had been provided how to pick up the truck before hours...

Serguei M. 
Rating:
1.0

I used 24/7 truck share self check in. The mileage indicated in the form was over 100 KM less than the actual mileage on the odometer. I tried to change it on my phone and got an error message. I asked the dealer to help and they dismissed me and told me to call customer service. I was on hold with customer service for over 40 minutes before giving up. I had an urgent appointment that I needed the van for that I was late for because of this terrible service. I called later to fix my bill, was on hold for an hour, and was assured it would be rectified. The next day I got my bill and was overcharged over $100 despite being assured it was taken care of. I had to call again the next day. I was wrongly transferred twice. I was on hold for over two hours. I eventually got refunded the overcharged amount. I demanded a full refund and was told an action file was created and I would be contacted within 2 days - it has been over 4 days. The treatment of customers is egregious and shameful. Moving is already a stressful time. If U-Haul is going to push the labour of check-ins onto its customers, the least it could do is make sure the self check in is actually functional - why have an option to correct the mileage when doing so results in an error that does not allow you to continue to the next page without the intervention of customer service? And when we do need help, the customer service lines are so overwhelmed that getting help in a timely matter is impossible, and it puts movers who are on tight deadlines with deposits on the line in impossible situations. Dealers should be trained and be willing and able to help customers in need. Customer service agents need to be trained to properly transfer and assist customers, and should face repercussions and be required to personally rectify their errors when they make promises and continue to make negligent errors. I'm extremely disappointed with my experience and I will not be using U-Haul for my moves, and will recommend that my friends and family take their business elsewhere.

Tristan E. 
Rating:
1.0

There is problem with the gas tank of the vehicle I rented, when I refill the gas before I returned it back, the fuel meter just would move, at first I thought the vehicle might burn more gas than usual, checked several time before I added 30L gas to it--I only drove 35 mile in total, which atmost consume 15L gas, but I had to add double the gas. I need you to check the gas meter and fix it, also refund me for the extra gas.

WEI H. 
Rating:
5.0

Great service Friendly and professional personnel.

RAMINM K. 
Rating:
1.0

Be open when you say you are open. Or have a good mobile pick up procedure.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

siddharth D. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
2.0

Customer did not leave a comment.

Lynn K. 
Rating:
5.0

Customer did not leave a comment.

SERGEY Z. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAY F. 
Rating:
1.0

I will never wish to do business with you again. Your representatives were very rude and hostile and very racist as well. He dashed my receipt into my face when I asked why I was being charged for being short on fuel. I have a photo proof that I returned the vehicle a little over half just like I picked it up. I am not authorizing the needless and fraudulent extra charges I was charged and will do the needful to ensure this. You will want to confident auditing this location because they are bad representatives for your brand. In line vicarious liability you will want to take all the necessary steps to ensure that you're not culpable for an liebel suits. I would have definitely taking it up if I could get video footage to assert my complaints. I was with a friend of mine, he will beat me witness to my abuse

Anthony A. 
Rating:
5.0

Uhaul is a scam, but this location was great!

Boriss D. 
Rating:
5.0

Customer did not leave a comment.

Armando L. 
Rating:
1.0

We waited 30 minutes in the morning for them to clean the vehicle and we ended up being late. We did not complain. However we parked the car at end of reservation in their respective parking spot and they refused to inspect it there because their parking spots are too "far". We had to bring the truck back to their front and then go back and park it in their "far" parking spots. They said they had a "business to run" and could not go inspect it unless we brought it to the front which is a public parking lot.

Shahbaz Singh S. 
Rating:
5.0

Customer did not leave a comment.

Ehsan S. 
Rating:
5.0

Customer did not leave a comment.

STANISLAV U. 
Rating:
5.0

Customer did not leave a comment.

Hassan B. 
Rating:
3.0

Customer did not leave a comment.

Armani G. 
Rating:
5.0

I arrived early, before the location actually opened, but the lady in charge accommodated me anyway. I was very appreciative.

DOUGLAS P. 
Rating:
4.0

The lady was very nice and cordial over the phone. However was not wearing a mask when I got there in person. The key was not in the lock box (she had taken it out because we arrived later than the check in time but didn't tell me until she saw me struggling at the lockbox for 10 min). Vehicle photos from check in were not reflective of the actual vehicle exterior.

Betty C. 
Rating:
3.0

Customer did not leave a comment.

Rahul T. 
Rating:
1.0

This was the first time I used the online truck share 24/7 and the experience was extremely poor. UHaul has not been able to integrate the online platform with the service provided in the location, and the result is a confused process with no clarity on what should be done in the location vs online. The staff in the location were not helpful at all, which required too much time going back to the location to figure out how to return the truck. do not recommend the location and new UHaul platform at all.

babak A. 
Rating:
3.0

Customer did not leave a comment.

HUABIN S. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Friendly professional service

Vladislav L. 
Rating:
1.0

Staff member did not wear a mask and gave us unclear/false information that ended up costing us more money

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

NICOLAE S. 
Rating:
1.0

Unwanted collision damage waiver added to fee. Left 2 messages to follow-up. Never heard back.

Stephen W. 
Rating:
1.0

Store opened almost 45 minutes late. Disrupted my move

CHRISTOPHER E. 
Rating:
5.0

This is the best place from whom I rented, amazing service, thank you

RONEN NISSIM B. 
Rating:
1.0

Employees at the location were not wearing a mask and not particularly knowledgable about the rental item

Agostino P. 
Rating:
5.0

Very kind and helpful store. Highly recommended

Nick M. 
Rating:
3.0

I was double charged. Unhappy

Ron Y. 
Rating:
5.0

Excellent service

Andriy S. 
Rating:
5.0

I had a great experience at this location. The staff are extremely helpful and friendly. I would recommend anyone to rent from this place.

jason C. 
Rating:
5.0

Customer did not leave a comment.

JAMES JOHN H. 
Rating:
4.0

Offer the use of a padlock to lock back of truck since we were moving long distance and overnight.

Ketsia E. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Customer did not leave a comment.

DANIELE C. 
Rating:
5.0

Customer did not leave a comment.

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

Aldo B. 
Rating:
5.0

Very professional and friendly staff.

Ramin K. 
Rating:
3.0

Only thing was picking up truck with less than 1/4 tank of fuel. We had to fill it before we could use the truck.

DON S. 
Rating:
5.0

Nothing. A very polite and nice woman. Amazing service

Alex V. 
Rating:
5.0

First time renting from this location, rented a 26 ft truck. Truck was clean and almost new.Customer service was great from Vidia. Would rent here again.... THX

Blair S. 
Rating:
5.0

Second time renting a truck from this location , everything was great, Customer service from Vidia was awesome! Thx

Blair S. 
Rating:
5.0

Clean newer vehicles, rented 2 trucks and a car hauler in one week to help my family move. Everything went smooth and customer service from Vidia was excellent. Thank you. Caledon Ontario

Blair S. 
Rating:
5.0

Customer did not leave a comment.

Nick U. 
Rating:
3.0

Customer did not leave a comment.

Huda A. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Friendly, helpful people. All good.

Brian F. 
Rating:
5.0

Uhaul android app has issues with photos. It's unusable

George B. 
Rating:
4.0

treat them like i was treated, keep up the good work

James S. 
Rating:
5.0

Nice people and good service l'll definitely use this location again

Arkadi S. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

This rental experience is totally unacceptable. The only saving grace is from the help of the shop. U HAUL as a business I would rate it as poor. We (shop, my gf and myself) were on the phone with UHAUL for 2 hrs trying to sort out my pick up and drop off location. When your rep updated my booking they changed my location. The staff on the phone were unknowledgeable and kept transferring us to various departments that refuse to help and continue getting passed around. In conclusion: 1. I was late picking up my rental, 2. I had to pick up and drop off the rental 20+ km from my original location. 3. Two hour wasted on the phone with reps that did not resolve my issue. 4. Additional cost of KM and Fuel bc the rep decided to update my location without telling me. Overall I'm very disappointed with this service and will inform my friends, family and in social media to not conduct any business with u haul in the future.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Massoud H. 
Rating:
5.0

Customer did not leave a comment.

Hamed H. 
Rating:
5.0

The staff was very helpful and informative - would rent from them again

Vivian W. 
Rating:
4.0

Customer did not leave a comment.

Artur R. 
Rating:
4.0

Customer did not leave a comment.

Artur R. 
Rating:
4.0

The sign at the location is very small i had to call and they told me to go to sterio 1 where they are located

Ahmad E. 
Rating:
1.0

They guy refused to gave us the truck, even refuse to search up the reservation. Only till we call customers service he started to help

sheldon L. 
Rating:
5.0

very good

DENNIS H. 
Rating:
3.0

Overall experience was pleasant except for the booking time didn't correspond with the business hour time and it took awhile to go through the reservation process even though data was already submitted online. In addition, the truck location was far from the store location and required at least 10min walking distance back and forth to pickup and drop-off the truck.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Bezhad A. 
Rating:
5.0

Friendly efficient service, no problems

David N. 
Rating:
1.0

Scam alert. This place is run by a thug who stays in the back until you come back to return the truck, then he comes out to haggle you with tricks to scam more money from you. If you must rent from here (which I don't recommend), take a lot of pictures, every step of the way. Keep your dealings to min, don't buy anything at the store (STEREO1). Just avoid it if it is all possible.

MEHRAJ S. 
Rating:
5.0

Customer did not leave a comment.

Adnan S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore M. 
Rating:
4.0

BETTER PRICES!!!

Eleazar G. 
No reviews have been submitted for this location.

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