Trailer Rental & Towing in Concord, ON at Stereo 1

Great service.! Thanks

You should do a verification before. Because I had to stay almost 30 minutes waiting outside.

No washer fluid, which is a safety hazard in the winter!!! Van was dirty. Unattended dropoff was a pain, as I was charged a cleaning fee because I reported that the van was still dirty from when I picked it up

The rep was impolite and mislead customers to buy CDW in spite of declining it in reservation. Overall my recent rent price was higher than I expected, and considering unrespectful attitude of the dealer, I will never go to this location anymore.

This was by far the worst experience I've had with U-Haul. Not only did the location open 30 mins later than it should have, when the person finally arrived and opened the door, I tried to lend a hand and hold the door open for him while he did something with the security gate. Without asking to let the door go, he instead shoved my arm away spilling my coffee onto my jacket sleeve. Once I and 3 others finally got let in, there was no greeting or acknowledgement. Instead, the guy went right onto the phone to call someone and immediately started cursing to whoever was on the line. After he was done with that conversation, he simply swivelled on his stool to face us and said "Ya?". I'd rather rent from another company than go with this location again.

This guy is a complete, rude jerk. I requested moving blankets on my online order. In store, the owner said “one or two bundles.” I said “one.” There were no blankets in the truck, nor did he give them to me over the counter. When I called to ask where the blankets are, he said “why didn’t you ask for them?” I reminded him of our conversation. He said “so do you want to come back and get them or do you want to remove the charges?” Charges were removed, and I moved furniture with some improvisation as I had to get the truck back in time. There was no offer for extra time. Just “bring the truck back by 2.” This guys was so rude and unprofessional, I absolutely refuse to rent from this location to be treated like this. Check out the Google reviews on this clown - they all say the same thing.

the person has no manner at all, once he has your info he just through and tell you go get the over theire. Hes not helpfull and very poor cutomer service.

Excellent service with no waiting time; vehicle was clean and in good working condition; Thank you Stereo 1 !

When it is dark, there is no light to complete the verification if you arrived via taxi. The nearest open diner was far from the truck, the time it took to use the restaurant for the process and walk back to the truck timed out my reservation and cancelled it. At first, customer service told me there was no way to give me access to the truck I was standing in front of that I had reserved; a different department gave me access. The bigger trucks are also parked far from the uhaul rental business. It took one hour to merely pick up the truck all in all. MY RECOMMENDATIONS: Advise customers to be dropped off so that they will not be stranded if there is a problem. Do NOT let customers use this location for overnight pick-ups. Have different departments of UHAUL understand what can and can not be done for customers.

Very happy with service. Even though I arrived late for pickup, staff were very helpful and provided fast efficient service.

Was my Best experience this time with U-Haul. Friendly and knowledgeable staff, got me set up super fast and on my way. Would definitely come back!

Absolutely nothing

I rented a mini truck very close to my store, I was thinking to walk there to pickup, but I had to go to higyway 7 and keele when I was there I had to walk away to get the truck, I ask the store's owner if it's possible to drop at the place I rented he was rude and told me if I drop there will charge me double and some others

Van was dirty and smelly and was not cleaned beforehand. Person running the store is rude and unhelpful. Will not be going back to this location.

Had a very negative experience. I have used uhaul before so I decided to use uhaul again for another move this past weekend. I booked to pick up the truck at 10am since that was the earliest I could and I was on a very tight schedule. I showed up at 10am only to find out that another staff member has somehow took the keys home with him the other day and wouldn’t be coming back to the store until after 1pm. I was originally told I would have to wait till then to get the truck since they did not have the keys to the truck. Eventually me and my partner came up with our own solution and went online to see that there was a larger truck available at that location. The staff who worked there agreed that we could then instead use that larger truck. After all was said and done we did not leave with the truck until 1145 and then had to rush all day with our move. The whole experience was very stressful because we had this planned out for a while and could not simply just reschedule for another day. I will not be using uhaul again after that experience. You can call me at 905-691-9162 if you would like to further discuss what went on

Customer service was top notch.

I reserved online and then went to the location and within 4min I was on my way with the rental

The guy working at the store was the rudest human being I have ever interacted with. My wife and I were nervous that he would get physical. He was so confrontational it was insane. I am a reasonable person, I know that uhaul is a good company. For your own sake shut this franchise/location down. Go on google and look at all the 1 star reviews. This guy was absolutely horrible....and that is an understatement. If a single girl went in there, she would be petrified.

Very convenient and easy to use service! Fast, close to home, no hassle . Would definitely recommend

Location was great! What I didn’t like was that the confirmation I received after booking didn’t show the address- to find the trailer I wanted, I looked at multiple locations and when I looked there was no simple way to check the address that I had chosen. I had already left the house but your system wanted me to scan a drivers licence etc. Simply wasn’t easy ... had to call the 800 # and wait on hold for 10 minutes tomfis the info I needed.

It was one of the poorest overall experiences I've ever had with UHaul. I wanted to return to a different location and was told no, If I'm not mistaken this is one of your main selling points. The truck had a dolly mounted in it that served no purpose other than taking up space and to move it would have cost me money. The schedule was changed because truck wasn't ready. Payment options were limited, the rep was rude and uncaring about the business offering. Not a good experience at all and generally I have no issues with service

Absolutely horrific, rude and terrible location owner. After I booked my Van with uHaul, I received a call from him bad mouthing uHaul and swearing because the rep over the phone had double booked him. Then, when I was supposed to pick up the van at 12pm, I had confirmed with him if I could come after that time. He said okay. The day of, he calls me at 1145pm swearing and asking where I am. I said I would be there later as discussed. He said instead of closing at 4pm, he's closing at 12pm that day and so I had 15 mins to get there. Then, when I was supposed to bring the uHaul back, I was a little bit late due to the traffic. The owner called me, swore at me, and told me to "hurry the f*** up". Before I could say anything, he hung up. When I arrived, he took the keys from me and didn't say a single word to me. Instead he walked around completely upset and angry. All I can say is that that was one of the worst customer experiences of my life and I've worked in customer service for the last 7 years. He was extremely rude, swore a lot, bad mouthed everyone, and made me feel extremely uncomfortable throughout my entire booking. I would highly not recommend.

Excellent Service!!!!

The worker renting the track not very friendly and polite, second time renting at this location and always the same service.

The location charged me additional charges