The mobile check in process was frankly horrible. You asked me to scan the license in advance which I did but then in person at the vehicle I had to manually enter it and then two steps later scan it again. The instructions to get location working were only half right because we had to call and wait and be transferred several times to find out there is another step in privacy to do. The person on site was friendly but had no knowledge to help us or the other people in any way. It took a full HOUR to do the mobile check in. We should be emailed in advance to fill out everything before hand. Then in person should be location and that's it to get the key. The vehicle was very good but your process absolutely sucks.Sandy F.
Customer Reviews for Stereo 1
(U-Haul Neighborhood Dealer)
Concord, ON L4K2S9
(Keele St @ Hwy 7 Inside the Harvey’s Plaza)
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 10/10/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANASTASIA G.
Excellent customer service, I would not change a thing!Kelvin W.
Keep it ipJuanjovan D.
The guys works there is very rude to customer!!!!!Tianyu Z.
Customer did not leave a comment.Chun S.
Service is perfect. Thank youVlad P.
Customer did not leave a comment.NINIF S.
One problem was the temperature knobs for the A/C unit in the truck. Other than that, everything was great. The check-in/check-out process was as smooth as it could be and I have no complaints. Would definitely rent from this location in the future. Thank you!ILLYA F.
Customer did not leave a comment.Dmitri R.
Very rude at counter and very bad attitude. Had her employee or son outside screaming at me, very scary people. Please everyone becareful!Joyce L.
Amazing. Easy pickup and drop off.Johannah B.
Customer did not leave a comment.Jason S.
the uhaul smelt STRONGLY of urine. it was extremely dirty. there was a used vape in one of the cup holders. there was grime everywhere.Sid S.
NEVER EVER rent with this location! Rented a truck using Truck Share and 2 days after renting I noticed a $60 + tax cleaning charge added on. I immediately called the location and spoke to Vivian who immediately became aggressive, confrontational, and told me that the truck was dirty and that I can call customer service if I have a problem. Almost a month later I am still in the process of back-and-forth communication with U-Haul and the area manager. Apparently this location uploaded bogus pictures of a dirty truck to the dispute file when in fact I uploaded pictures of a clean truck to the app as part of the check-out process. Vivian and this location puts a bad name to U-Haul. Consider yourself warned!TAL K.
The appearance of the location was messy with obsolete stereo displays and piles of stuff in all corners.Chris H.
Customer did not leave a comment.jobel D.
Customer did not leave a comment.ANNA A.
Customer service need to improve.Chester G.
The lady at Stereo 1 is very helpful, friendly, and understanding.Noor A.
Customer did not leave a comment.MOHSEN Z.
Customer did not leave a comment.GORGIS N.
The staff working at the location were brutal and treated us arrogantly. One of them when I expressed my disappointment about their service he threatened me said: go out! The location: 100 Steeles Ave W Concord They made us not to come back to u-haul in future.Reza I.
The only problem was that i couldn't get the size of truck booked from another site, so i was offered smaller van from this site.Hadir A.
Customer did not leave a comment.Stereo O.
Customer did not leave a comment.David L.
Very friendly and helpful staff . Highly recommended.JOHN K.
Friendly and very helpful with everything.JOHN K.
Customer did not leave a comment.sridhar R.
I was not happy with the way the flat tire issue was dealt with. I got the flat about 140 pm and called in. It took forty minutes to get notified thet someone was being sent out. Then i got notification they would arrive between 315 and 345. They got there about 340 and said â€œoh we cant fix that its an eight bolt rim so u have to call uhaul againâ€. Then i had to sit again and be on the phone with uhaul trying to get someone else sent out. Someone finally came at about 620 and they changed the tire. So all in all i was sitting on the side of the road for about 5 hours gor sntired change. I am deeply disappointed in the way it was all handled as they should have known who to send to do the job In addition i am a cancer patient so i need to eat and take my meds regularly so it messed up my day thst way was well. After the tire change i had to still go to kiitchener to do the last install for the day Sincerely StephenStephen A.
Customer did not leave a comment.SAM F.
U-haul really needs to get their shit together. The staff at the location was excellent. But the scheduling people are horrible and very inconsiderate and ignorant. Horrible experience dealing with them.Nabhan K.
Customer did not leave a comment.Miriam Z.
Best service EVER! The team at Stereo 1 went over and beyond to help. Outstanding service. Courteous, friendly, accommodating, resourceful etc! On a different note, it would be great for Uhaul head office to have duplicate keys for their trucks!Merlene S.
Customer did not leave a comment.OLEKSANDR P.
Customer did not leave a comment.marc S.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.VLADIMIR B.
Customer did not leave a comment.ZAFERATA O.
I paid 29.95 for a truck that had a sticker on the side of it advertising 19.95. I emailed a representative asking why & never received a response.Fernando P.
The lady there is very helpful, friendly and professional. Excellent customer serviceMarisel S.
When I got there, there was a really polite and nice old lady who gave me the keys whoever when I finished with uhal I talked with a man with black skin he was really rude and aggressive. When I asked him how much is gonna cost me he told me 145$ and I told why so expensive. He told me because it was dirty however That wasn't the case and he was lying, I asked him please give my key back to clean the uhaul because I don't Want to pay 20$ for cleaning. He throws the keys on the table really aggressively and rudely. I asked him why did you throw it at me and he told me because you wasted my time. Overall, I'm really angry and unsatisfied with the costumer service and I want to Uhaul take action with this guy and let me what did they to him he should apologize for his behavior. Let me know!!!!Sepehr J.
Customer did not leave a comment.BRADY J.
Customer did not leave a comment.gozde D.
The agent that looked after us was very professional, friendly and efficient. Would highly recommend this location.GREGORY P.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.APOSTOLOS D.
Customer did not leave a comment.Euichan Song S.
Customer did not leave a comment.SAMI H.
Amazing service love and respectDwight B.
Uhaul was double booked and I had to ho to a different location. I ordered a box for packaging a tv which I obviously didn't get because I wasn't able to get the uhaul at the right location. I was driving the truck and engine light came on. Terrible serviceNiall C.
Customer did not leave a comment.Sami H.
Customer did not leave a comment.Phil G.
Original rental was at the keele location when I showed up the truck was not available. Central office co-ordinated rental at other location right away. Smooth from there. Prior user had spit fruit seeds in the door console which was gross.Michael M.
Make SIGNAGE for the UHAUL location MUCH CLEARER & EASIER to see - especially if someone's coming from the East.. Might want to add: beside National/Safety Shoes building.Anne D.
Customer did not leave a comment.MASIH S.
Customer service was amazing. Very helpful with any and all concerns.Ryan K.
Not an issue regarding the location, but rather U-Haul as a company. For some reason the price indicated when I first did my quote was $30 less than what I actually paid. I was quoted for $100 online after tax. Plus I was given another random charge of $18 when I got back? Have literally no clue why. The self pick-up process took longer than the 10 minutes they recommend to come beforehand which cut into my rental time. Although it wasn't an issue this time, if I had rented for a shorter period it very well could've been. All in all, I paid an extra $50 than I had expected for a reason I'm not too sure of. Will definitely tread lightly around this company the next time I need a truck rental. Again though, Stereo 1 was fine, U-Haul had a couple surprises though.Illya F.
she was very helpful and got me want i wanted to help my moveCHEE-WAI L.
Customer did not leave a comment.NODIR A.
Customer did not leave a comment.Nabil R.
Customer did not leave a comment.ERNEST P.
The associate was extremely rude and yelled due any minor inconvenience. He also slammed at the table when my driver license wouldn't scan.Jacqueline Y.
Manager's behavior with customer is realy unrespectfull and impolitely. So train the manager in field of public relationship.MOHSEN Z.
Customer did not leave a comment.MOHSEN Z.
Customer did not leave a comment.Alexander M.
I have used uhaul multiple times and by far this was the BEST experience I've had. The customer service was incredible. Especially the lady who worked there. She went above and beyond for me. I would go out of my way to go back to this location again! Best experience thus far !TYNEICHRENEE A.
I was charged $20 for cleaning fee but the store can not show me what was the mess about. I have cleaned whole van and also recorded as evidence but still they charged me. Fraud chargesSAGAR L.
Absolutely ridiculous that I had ZERO upfate that my vehicle was not on site where I requested to go for pick-up location...I was told "we don't have a van for you but it is available at another location"...here is the address...20min away...I said "no way" and refused. I took me 50min after my booked time (1630hrs) to successfully logon to the uHaul portal. I was trying the app...it dint.work... I spent.over 35min on hold AND on LiveChat. Live Chat said "use your Chrome browser". I did. This also crashed...this experience was abysmal and extremely frustrating. I will seriously think twice about using u-Haul again. Online check-in was too much work...taking digital pics on the odometer the interior of van cabin AND cargo area.og.van. I should nit be expected to do jib of onenof uHaul's staffers without any compensation/discount for my time, effort, smartphone data, etc. Thoroughly disappointing experience that I would hope you avoid again by not using uHaul and making sure my colleagues also know to use.the competition...Jeremy D.
no improvement at all for this location. The lady who is at the office is wonderful and a pleasure to deal with. I will only rent from this location because of this woment!Continental K.
keep up the good workHANG-LIANG N.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.EMMANUEL S.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.HESSAMEDDIN M.
Service was friendly and quick, absolutely no issues. The truck was fine.CONAL T.
Customer did not leave a comment.FARZAM M.
Knowledge fast and organizedROBERT R.
Customer did not leave a comment.Peter D.
Ordered a utility dolly along with the truck. Had to pick up after hours and there was no dolly and no assistance. Imagine a move without a dolly!! U-Haul as usual provided a pick up location 40kms away from the residence. They provide extra mileage for one way rental but you pay for the gas. I know the nearest location had truck available but they don't want to move trucks from other locations. Mobile check-in as usual is good to approve only existing photos and mileage, you change and it never gets approved.Sathish T.
The guy who works there is very rude. Not pleased with his attitude and service.ILJIN P.
The lady who runs this place is honest and awesomeShantelle M.
Customer did not leave a comment.SHERRILYNN J.
Customer did not leave a comment.TRACEEE C.
Sales agent was a wonderfully friendly lady.JASON K.
Customer did not leave a comment.IULIANHENRY D.
Customer did not leave a comment.BURAK Y.
Customer did not leave a comment.PAULR F.
Customer did not leave a comment.SERGIY G.
Took 30 min to get my truck from mobile pick up Windshield was full of sticky substance that would not come off Used masks left in the truck from previous renters which is not only disgusting but unsafe. Returned early due to all these issues and will be speaking with UHaul as this is unacceptable!ADAMMICHAEL I.
very bad attitude, very bad services, never recommend this place.CHUANYUN F.
The truck was in perfect condition. It runs and feels like new.NIKOLAY F.
Customer did not leave a comment.Hasan Z.
Person working there was really helpfulAli T.
Customer did not leave a comment.GIOVANNI C.
Customer did not leave a comment.James F.
The owner incorrectly accused me of changing the fuel gauge (not sure how to even do that) and overcharged me for fuel on a 1 hour rental. He also very nicely called me a fucking faggot.DANNY S.
Very friendly. Went over the contract. Great experiencePaul W.
This location was extremely helpful. I really appreciate Stereo One uhaul.Foreign S.