I was overcharged for mileage. I have contacted the rep at the location several times to get this corrected without success. The rep acknowledges the mistake and keeps promising i will get a call back but nothing. I have a picture of the ending mileage, she simply inveerted 2 numbers resulting in an overcharge on mileage of 90 miles.Robert S.
Customer Reviews for Sterling Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U haul representative was had everything ready for us to pick up and gave us all of the details that we needed. Thank her for usRobert P.
Customer did not leave a comment.Linda J.
Customer did not leave a comment.George B.
Great place to rent a uhaul from!MARK G.
Customer did not leave a comment.Dale O.
Super quick and friendlyMichael V.
Customer did not leave a comment.Sybil R.
I was expecting a dolly to be provided in the rental, not sure if it was an additional charge for it or it was just missing since there was a place for it in the back. This made it difficult because we had very heavy furniture. Thankfully my neighbor had one for us to use. I rented the truck on Sunday so there wasn't a way for me contact anyone about it since the office was closed.Victoria A.
Very nice people I meet while renting at U HaulBenjamin D.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.scott L.
Dolly was not included, was not provided with a new one, i already spoke to customer service and was told it would be refunded and has not been. I was also charged $96 on my card instead of the $72 i was charged on the invoice. Overall terrible experience and will not be using uhual again in the future.Joshua R.
Great serviceNoe V.
We waited 25 minutes in 102 degree heat for the representative Shirl, to arrive and open the front door This is after I called 3 different numbers to get anyone to answer When she did answer, she sounded asleep and was unaware of our timed appointment We waited 15 before she opened the door So unprofessional in every wayMicheal L.
Customer did not leave a comment.Jerry P.
We rented an appliance dolly but the bottom was bent and we could not use it to move appliances because they could not be mounted to the dolly without being off balance and causing damage. We would have liked working equipment since we paid for its use.JAMES ARNOLD S.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Noraima M.
No one there business hoursWayne C.
Truck was dropped off after hours.Esteban L.
Customer did not leave a comment.ROGER G.
All went well, very polite agents, clean truckcharles W.
Great service, great prices.Linda P.
cheryl was a real joy to work with. Will rent from her again.scott S.
No suggestions, experience was AMAZING! Customer Service was PERFECT, Office extremely clean and professional! Thank you so muchJanet R.
Excellent customer service, pick up easy and quick.Patrick L.
Customer did not leave a comment.Saul M.
cheryl was a joy to work with. professional and friendly. I will rent from her again.scott S.
Dropped off truck 2 days early. No one at the location to help. Kept calling, no answer or return call. Personally went to location, no one there. Truck still as I left it. Had to call national office to finally get contact closed out. Don't recommendMario P.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.Benjamin P.
Customer did not leave a comment.Marie G.
Customer did not leave a comment.tom M.
The entire process was very efficient and the price was very fair. The vehicle was very new, clean, free of any flaws, and easy to drive.Michelle S.
Customer Service is five star. Cheryl is most kind and very accommodating. This lady knows what she is doing. Love the surveillance around the facility. I'm taking my business here from now on. Thanks Cheryl!!!kim D.
Customer did not leave a comment.LAURA D.
Fix the passenger door on the truck was hard to get in and out of with the door being bent but over all truck was great and cleanLAURA D.
Customer did not leave a comment.LAURA D.
Customer did not leave a comment.Melissa B.
The vehicle was good and clean and was what we needed but what made it exceptional was Sheryl from Sterling Storage Tezel Rd). She was a lifesaver in a time of great stress. She waited for us after hours on a Sunday in our desperate search to find a facility after 6 pm. Many thanks to U Haul for keeping the 20 footer in great condition and to the blessing that is Sheryl.Juan R.
Customer did not leave a comment.Sarahjane S.
Everything was excellent. The agent, Cheryl Shepard was very helpful and professional. Will recommend her site to friends. WILL RENT AGAIN. Thank you for the rental. You are lucky to have her.scott S.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.Yuniesky G.
The receipionist was beyond kind and supporting.Cecilia M.
employee was very helpful and friendly. Will rent here frequently.scott S.
Inside was dirty and covered with dog hair. Service was excellent though.Phillip A.
Great serviceLAURO V.
Cheryl was courteous, professional....TONY M.
Customer did not leave a comment.ROBERTO S.
Our representative was very helpful she is a great employee to have on your team great work. VERY helpful and kind person.Gerard M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Jerry S.
i was charged 125.00 without a contract being signed... they gave me the run around.. i never gave anyone authorization to deduct any funds... will never use this service again.. Have a friend here that uses uhaul 3 times a week... that will now be going with budget.. Not only was it fraud on my account... they told me i had to wait 7 days for a refundkimberly U.
Customer did not leave a comment.Reed M.
I'd like to say that the woman who helped me was all about helping and I enjoyed the experience with her. The reason I gave it 1 star was because I was charged twice erroneously. As I currently see it on my credit card for uhaul charges is: 1 - 47.77 2 - 98.88 3 - 64.14 Totaling about 200 dollars when my receipt for the entire rental is 111.91. I will be calling the rental location to see what's going on but I am pretty furious at the moment.michael J.
Customer did not leave a comment.Dwayne Y.
The lady there was so amazing and down-to-earth the energy from this place was just uplifting. We told her that we are from out of town and she made us feel very welcome and right at home. I can't stop saying enough good things about this place I would highly recommend this place to everyone!JOE G.
This place will nickel and dime you. I called to extend the time on the UHaul and I got charged a ton. i was told I should have called the 1-800 number instead of the local number and they would have given me a better rate. Totally ridiculous. You are better off visiting another location.Angela A.
Customer did not leave a comment.Tracy C.
Customer did not leave a comment.lisa S.
Amazing as always!!!Fernando M.
No changes necessaryFernando M.
My location was changed without someone notifying me. I showed up to location I selected online, and they sent me across town to another location where also did not do trailers, so I hooked up the trailer by myself. A phone call that my location had changed would have made it a lot easier.Cardo O.
Customer did not leave a comment.leah C.
Customer did not leave a comment.eric R.
Great customer service. The truck was clean and ran great.Leroy G.
Customer did not leave a comment.James R.
Internet service was down and took a little long to complete the dispatch when picking up the vehicle. Karen provides great customer service and was very professional. She managed to get everything done and send me on my way in a reasonable amount of time given the circumstances. Thank you!JAVIER R.
U-Haul did not notify me about the change in the pick up location. I had to wait in line at the original location that I had designated before I found out about this change.James S.
Customer did not leave a comment.Pedro T.
Customer did not leave a comment.Cathy G.
Customer did not leave a comment.JORDAN J.
The place was closedrafael V.
Customer did not leave a comment.DENNIS C.
Manager was great went above and beyond for me..TaJha M.
The office was closed and we left keys in the box.eliabeth Y.
I picked up a 17' foot truck and was charged for a 20' truck......That was not a good experience and I definitely plan on following up ...Unless a refund for the difference can be given back to me.....I feel as if though Uhaul stole from me .Philip G.
Excellent customer service!Tymon S.
Employee was very nice. Helpful. Gave some tips about how to safely operate truck.Valerie H.
I was sent to this location after the first location did not have the rental truck available. I was not given any advanced notice that the truck was not available until I showed up at the first location. U-haul is supposed to have a guarantee that if your rental vehicle is not available, they will reimburse you $50. I called their national office 6 times, and every time I got the runaround. Their own customer service center did not know what to do with our claim. They just said a manager would call back after lunch....I'm still waiting after 2 days. To rent the other truck, I had to drive out of my way, drive the truck farther which meant extra miles on the rental, and I had to pay the movers an extra hour because of the delay. If U-haul promises that the truck will be ready, they should honor it, or pay what they promised. I'm sure if I would have canceled at the last minute, they would be quick to charge ME $50! Get your act together U-haul and provide real customer service!Angel C.
Great customer service. It was quick in and out. The uhaul was in great condition...Leroy G.
The overall experience was negative in that I had originally ordered a 26" foot trailer and two weeks in advance and there was no truck available. The dispatch did not call me to tell me where to pick up truck I had to call them only to find out that there was only a 20" available. The dispatch was rude and was unprofessional.Doris G.
Customer did not leave a comment.Michael B.
Very nice highly recommend! This is my business should be. manager Sheryl did an awesome job!thomaas D.
Make the dealer check in before the time of the customer's checkout to receive the truck. Timeliness is essential !DANIEL J.
Returned truck ahead of schedule; but, within hours of operation only to be greeted by an "out to lunch" sign posted in the door window. After waiting 30 plus mins. I left both key and contract inside the drop box. Over an hour later I receive a phone call; due to me leaving a message, stating that my rental was accepted but I had parked my rental in the wrong location. If the proprietor has designated return parking than she should at least post a sign stated such or try being at the location. I have little to no interest in being "informed" that I didn't park in a "proper" location by management that finds it important to have 2 hour lunch breaks.KEITH L.
Very friendly receptionist :)ANITA W.
They were closed for lunch felt a little weird just dropping it offCATHREN S.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.DAVID P.
Dropped off after hours so didn't deal directly with anyone.SANDRA R.
Include tax when quoting price estimatesROBERT G.
Customer did not leave a comment.SARA R.
Take time to make sure to clean wipe and deodorize the truck cab. The ramp on our 26ft was notably short for the truck size and obviously the wrong ranp. I returned the truck with more fuel then it had at receipt time yet was stil Charged $12 in Fuel showing gage to be Below start Level. The mothers attic was a loss of needed sf. Not bad overallANGELA W.
Customer did not leave a comment.RACHEL S.
A bigger drop off pointPATRICK J S.