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ROY B
Customer Reviews for Steves Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my closest location so have used it a few times. The layout is a little challenging and it is a remote drop off with no staff typically located there. I had a question and left a message and they returned my call the same day.
Timothy DEverything was perfect. Check in and out was simple and fast!
scott AVery helpful
Richard AHaving been there before, process very easy.
Nancy FWe were provided with an unsafe uhaul whose breaks and steering wheel went out on the highway in rural Kentucky. The breaks stopped working while driving on the highway, and the steering wheel locked up. After messaging with uhaul about 2 gay men feeling uncomfortable about safety, as we were broken down in a gas station with swastika's carved into the walls, no action was taken and we had to work with local law enforcement to ensure our safety. I've requested a full refund for uhaul nearly killing us with providing us with an unsafe vehicle without a proper functioning power steering pump that would have been avoided if there was a proper inspection, and then uhaul leaving us stranded for hours without resolution.
Daniel BImpeccable location!!! Very nice, clean and organized! Owner ask several questions and was extremely informative!
Charles BAwesome service
William Sthis location did not provide us a code, we had to contact customer service
Trenton HDropped off after hours
Earl WSuper polite and helpful. Great guy. He was able to answer every question and got me set up quickly and on the road.
Jeremy BThe TD trailer had a failed light and appears to have a wiring issue (wiring colors switches along trailer to tail light. Location offer to swap to available to full trailer to allow me to continue my rental. Appreciated the upgrade due to inconvenience of TD failure.
ALEXANDER LI was texted to return the truck EARLY, which I did not, and could not find where to return the key. The man running this location wanted me to return the truck after midnight after driving 5 hours and unpacking at 10:30PM. It was not professional.
Jessie ZSteve was very personable and met me after hours to assist make sure everything was hitched up properly. Great service!
Russel BVery accommodating and friendly!
cindy wSteve's self storage was very helpful and very close to our destination.
Gordon WI drove 84 miles out of my way to pick up the truck that was not clean. Then I was charged extra mileage. Was inconvenient. The extra 1.5 hours to pick up a truck that was so loud to drive you could not have a conversation was over the top.
Rhnea TSteve gave us exemplary service. He was helpful and kind to us. His location was easily accessible and safe.
Christine JPerfect experience
MARK VThis location was great for drop off. It is very tight as of right now to get a 26' and an AT back the narrow road and parking area. He is working on that and has several truck loads of gravel that he is putting down as quickly as possible as weather permits.
CHRISTINA MU Haul called me 24 hours prior to pick up to change my location which was much further away for me. I spoke with the owner of this location and he wOrked with my schedule and opened up after hours so I could pick it up a day early. He was very professional and I would recommend him to family and friends.
Pamela BImprove traffic flow and parking
Rebecca SMan running business is rude and is disrespectful towards women
Candy DHe was very friendly, Helpful and explained everything in a way I understand. Great Job!
Natasha HSteve was very helpful. I would use this location again if I was in Kentucky.
KATHY HSteve was terrific and very helpful.
Lisa WSteve was very kind, professional, and accommodating . He made the process quick and seamless.Thank you Steve,
Melissa WThere was no one there to turn the truck into, location was supposed to be open till 7pm. Left truck parked. No instructions on where to leave the keys. Called and left voicemail. Got call next morning saying if I didn't bring the keys right then and there they would charge me another day for the uhual. I'll NEVER use uhaul again. I tried calling customer service and asked to speak with a manager and I got hung up on. But y'all sure did charge my credit card over $380....
Rickey AI rented a tow dolly. One of the ratchets was rusty and would not work properly. Further, the strap on that ratchet was frayed and nearly impossible to thread through the ratchet mechanism. Since there was only one available in the town of Bedford, I took it.
DENNIS ETrailers need stands to hook up to vehicles.
Jordan VI was charged for 713 miles even though my destination was only 613 miles
BENJAMIN WSteve is the owner of Steve's Self Storage, as well as the local U-Haul dealer. He helped me secure two garage space storage units to temporarily put my excess property in. What a life-saver! Steve is building more storage units for his customers and has a special offer for his customers. Great personal service from the owner! You can't ask for anything better!
DAVID SVery helpful and courteous. Told me about lower priced gas in the area. Made the move much easier. Thank you.
DAVID SThis location didn't seem like a rgular business. Felt like I was dealing with someone that worked out of their garage.
Daniel Bmuddy conditions, large dog on site,slow printers in office,
JUANITA CThe renting experience with uhaul was one I hope I never have to experience again. I booked my location online with uhaul.com, I called the location on my way there to verify that it would be there since we were coming from an hour away, the business informed me they did not have my uhaul and we're not expected to get it and I would need to call uhaul. I called uhaul only to find out that I would have to drive 40 min out of my way to pick up a truck. The lady I spoke with on the phone was very nice, the uhaul location was great, when we got the uhaul the back had cigarette buts in it, dirt on the floor and trash inside it. I was given extra milage for having to drive out of my way but I still had to pay the same amount for the truck and go a total of 80 min out of the way. I hope to never have to deal with uhaul again.
MARGARET CSteve was very friendly & accommodating & took care of business expediently & efficiently.
RICARDO PNothing I can think of...Steve was awesome.
Peggy SIt was horrible. They were hard to get a hold of them and get a straight answer. Plus they wanted to change the time without us saying it was ok.
ETHAN D